Location: Kuala Lumpur, Malaysia
Role: SEO Specialist (AEO)
Department: Marketing
Mode: Full-time
About Respond.io
Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place.
Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale.
We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!
Our Culture
At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:
- Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
- The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
- 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
- Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
- Own It and Support Each Other: We step up, help out, and drive outcomes—together.
- Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!
Role Description
We are hiring an SEO Specialist (AEO) to strengthen our AI-driven discovery efforts within Marketing.
This role works closely with the Marketing Leadership team to advance how respond.io is discovered, interpreted, and surfaced across AI-powered search and answer engine environments.
Our Marketing team is not new to AEO. This role exists to push the function forward through proactive exploration, critical thinking, and continuous iteration in a fast-changing landscape.
The right candidate thinks beyond traditional SEO and Marketing, operates well in ambiguity, and connects AI search insights to concrete actions across multiple marketing domain areas. The role offers plenty of room to grow in ownership and influence as AI-driven discovery becomes fundamental.
Responsibilities
- Lead AI search–focused initiatives within Marketing to improve how respond.io is surfaced and represented across AI-powered search and answer engines.
- Work closely with the Marketing Leadership team and Head of Marketing to advance and evolve our AEO strategy.
- Continuously explore changes in AI-driven discovery and translate insights into clear recommendations and actions across Marketing.
- Analyze how AI systems interpret and reference respond.io content to identify gaps, risks, and opportunities.
- Drive and support adjustments across content, website, SEO, and growth initiatives based on AI search learnings.
- Develop clear AEO guidelines and best practices for the Content team.
- Work closely with Martech to support AEO strategy implementation through automated systems.
- Implement and support on-page, technical, and structural improvements.
- Monitor AI and search performance signals and synthesize findings into concise updates for stakeholders.
Qualifications
- Experience in SEO as well as organic growth, or related marketing roles, with hands-on involvement in analysis, gap and opportunity identification and action step execution.
- Strong working knowledge of technical SEO, including structured data, schema implementation, site architecture and site-level optimizations.
- Strong interest in LLM-driven discovery.
- Highly proactive mindset with a track record of independently exploring new areas and bringing ideas forward.
- Strategic and critical thinker who can challenge assumptions and propose thoughtful, non-obvious solutions.
- Experience working in SaaS or technology-driven environments is strongly preferred.
- Comfortable influencing and collaborating across multiple marketing functions.
- Clear, structured communicator in English, able to explain complex topics in a simple and logical way.
- Curious, self-directed, and accountable, with a strong sense of ownership over outcomes.
Here’s what’s in it for you
- A high-impact role leading AI search innovation in a scaling global SaaS company.
- Close collaboration with senior Marketing leadership and direct exposure to strategic decision-making.
- Significant opportunity for growth, ownership, and influence as AI-driven discovery continues to expand.
- A fast-paced, intellectually stimulating environment that values and rewards proactive thinking and experimentation.
- Competitive compensation package.
- Medical allowance to support your health and wellbeing.
- Flexible working environment and working hours that support sustainable performance.
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What We Do
Respond.io is the leading Customer Communications Management platform that seamlessly brings together customer conversations, empowering businesses to effortlessly expand their marketing, sales, and support endeavors onto instant messaging. We are proud to be the trusted choice for over 10,000 forward-thinking companies across 86 countries. Esteemed brands such as Klook, Decathlon, Abenson, Yoho, Roche, ShareChat, and Bigo have already experienced the transformative power of respond.io in cultivating meaningful connections with their customers.
