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Big Data • Consumer Web • Fintech • Mobile • Payments • Social Impact • Financial Services
Respond to customer inquiries through email, callbacks, chat, and phone; classify and investigate issues, resolve them using knowledge resources, and escalate complex cases to higher-tier teams. Maintain ownership of requests and provide timely updates through resolution. Support cross-training and backup coverage across Operations while developing knowledge of company products, services, and mission.
Big Data • Consumer Web • Fintech • Mobile • Payments • Social Impact • Financial Services
Own and build the company’s machine learning infrastructure, including a shared feature store, model-serving systems, drift monitoring, and unified deployment pipelines. Establish long-term MLOps standards and processes from the ground up, while collaborating with data scientists and engineers to drive adoption and improve production model reliability.
Big Data • Consumer Web • Fintech • Mobile • Payments • Social Impact • Financial Services
Own forecasting, budgeting, variance analysis, financial modeling, KPI reporting, and Board materials. Automate FP&A processes using AI, SQL, Databricks, and Sigma, while developing scenario analyses for product, pricing, capital structure, and financing decisions. Partner with Treasury, Capital Markets, Product, Accounting, Marketing, and executives on strategic financial initiatives, debt and equity decisions, liquidity, covenants, and enterprise value. Translate complex analysis into clear recommendations for leadership and the Board.
