Teams at Possible Finance

Lead live onboarding, refresher, and product-launch training for internal Operations teams and BPO partners. Deliver QA-driven one-on-one and group coaching, coordinate schedules and completion tracking, collaborate with Product and Compliance, and create LMS courses, microlearning, SCORM content, and upskilling programs using AI-assisted workflows.

Own and build the company’s machine learning infrastructure, including a shared feature store, model-serving systems, drift monitoring, and unified deployment pipelines. Establish long-term MLOps standards and processes from the ground up, while collaborating with data scientists and engineers to drive adoption and improve production model reliability.

Respond to customer inquiries through email, callbacks, chat, and phone; classify and investigate issues, resolve them using knowledge resources, and escalate complex cases to higher-tier teams. Maintain ownership of requests and provide timely updates through resolution. Support cross-training and backup coverage across Operations while developing knowledge of company products, services, and mission.