Jobs at PayJoy

Drive lead generation, qualification, and pipeline growth for Admin customers. Responsibilities include researching and validating leads, conducting outreach through calls, email, and WhatsApp, prioritizing opportunities, maintaining CRM records, improving sales handoffs, supporting onboarding, and partnering with Marketing and GTM teams on inbound and outbound campaigns. The role also uses analytics and sales metrics to identify pipeline gaps and accelerate conversion.

Own and administer PayJoy’s Kyriba treasury management system across more than 13 markets. Responsibilities include managing payments, FX deals, daily cash positioning, bank and NetSuite integrations, statement and payment formats, access controls, and repeatable system processes. The role also supports NetSuite, Oracle EPM/PBCS, SOX controls, SQL, APIs, and light scripting while independently maintaining critical treasury operations.

Leads omnichannel business development by managing strategic corporate accounts, identifying new ventures and distribution channels, negotiating contracts, and expanding phone-finance services. Analyzes market trends, develops growth strategies, collaborates with marketing and sales on campaigns, presents proposals to stakeholders, and manages a team responsible for achieving sales targets and scaling partnerships.

Oversee countrywide sales operations across all channels, leading field sales and enablement teams, developing strategic sales plans, setting commissions and KPIs, analyzing performance, forecasting revenue, managing partner relationships, monitoring competitors, and driving process improvement and market expansion. The role also presents data-driven insights to senior leadership and collaborates cross-functionally to align sales execution with company objectives.

Provides administrative and operational support to the Legal and Compliance team through contract repository management, document review, proofreading, legal research, contract routing, signature tracking, compliance calendars, stakeholder coordination, and workflow improvement. The role requires organizing legal files, summarizing Philippine legal research, preparing correspondence, and supporting contract and compliance processes.

Lead PayJoy’s Southeast Asia business intelligence function by owning the BI roadmap, KPI frameworks, dashboards, SQL-based data analysis, executive reporting, and A/B testing. Partner with operations, finance, data engineering, and country leadership to identify performance drivers, recommend improvements, track initiatives, and support forecasting. The role also monitors competitive trends, improves data governance, presents insights to executives, and may hire and develop a BI team.

Audits conversational BOT interactions end to end, verifying tags and resolution outcomes, documenting defects, submitting evidence-based Zendesk tickets, and tracking optimization releases. Produces weekly findings reports, leads calibration meetings, monitors fixes after deployment, and escalates authentication, handoff, and dead-end issues. The role requires analytical attention to detail, quality monitoring experience, CRM and bot platform proficiency, bilingual English and Spanish communication, and the ability to work independently and collaboratively.

Manages relationships with major clients, strengthens customer retention, identifies growth opportunities, and develops account strategies to improve profitability. The role serves as the communication link between customers and internal teams, resolves issues, prepares account performance reports and forecasts, and proposes solutions aligned with customer needs. It requires strong negotiation, communication, customer management, analytical, and problem-solving skills.

Develop and maintain PayJoy’s secured-credit locking technology, including frontend, backend, APIs, database schemas, and partner integrations. Design, test, debug, and deploy full-lifecycle features using PHP, JavaScript, Vue or AngularJS, HTML, CSS, and SQL. Collaborate with product and global engineering teams, protect sensitive customer data, participate in code reviews and Agile practices, and mentor or interview engineers.

Own global People Operations compliance, policies, systems, immigration, mobility, and employee lifecycle processes. Lead SOX controls, audits, public-company compliance, and scalable cross-country workflows. Manage the People Operations ticketing platform, knowledge base, systems implementations, and stakeholder projects. Partner with payroll and benefits teams on open enrollment and benefit launches while ensuring accurate documentation, risk tracking, and issue resolution.

Provides Tier 1–2 helpdesk support, troubleshoots hardware, software, operating systems, networks, and SaaS applications, and supports cloud administration, identity access, IT asset lifecycle management, onboarding, offboarding, endpoint security, patching, vulnerability remediation, audits, and compliance. The role also assists with video conferencing systems, automation, maintenance projects, and periodic support travel.

Administer and optimize the Zoho CRM ecosystem by managing users, permissions, modules, workflows, automations, integrations, data governance, dashboards, and reports. Partner with Sales, Marketing, and Customer Success stakeholders to translate business requirements into CRM solutions, improve data quality, troubleshoot integrations, document processes, and train users. Support pipeline visibility, reporting, and operational efficiency across commercial teams.

Administer and optimize the Zoho CRM ecosystem, including user permissions, modules, workflows, automations, integrations, data governance, dashboards, and reporting. Partner with Sales, Marketing, and Customer Success stakeholders to translate business requirements into CRM solutions, support data flows, troubleshoot issues, document processes, and train users. The role focuses on improving data quality, reducing manual work, and enabling accurate pipeline and performance insights.

Increase phone-finance originations by managing merchant relationships, expanding partner accounts, and meeting sales and store-activation targets. Responsibilities include visiting stores, training sales teams, supporting PayJoy platform conversion, implementing incentive campaigns, promoting marketing materials, resolving merchant issues, monitoring store performance, and closing new partner deals. The role requires strong communication, analytical, negotiation, organizational, and relationship-building skills, plus personal transportation and Kannada fluency.

Acquire and onboard local merchants and strategic partners, manage key partner relationships, and drive transaction growth, revenue, and retention. Own the partnership pipeline from prospecting through activation, conduct market and competitor analysis, coordinate promotions and roadshows, support contracting, monitor merchant performance, and deliver regular reports and actionable insights. The role requires collaboration with sales, marketing, and operations teams, on-site work in Jakarta, and travel to field locations.

Manages PayJoy’s customer and clerk support operations in India, overseeing teams, performance metrics, resource optimization, quality assurance, training, SLAs, and process improvements. Partners with country and commercial leadership, fraud and risk teams, BPOs, and global support operations to standardize performance systems, improve customer experience, control costs, and support scalable processes and product enhancements.

Leads PayJoy’s national phone-rental sales organization in South Africa, driving retail and distribution growth, revenue, market expansion, and partner relationships. Responsibilities include managing regional sales leaders and representatives, setting strategy and budgets, forecasting, monitoring KPIs, recruiting and developing teams, negotiating with retailers and distributors, coordinating cross-functional launches, and resolving operational or customer issues. The role also owns national sales governance, compliance checks, and corrective action plans for underperforming regions or partners.

Manage the global warranties function, standardizing processes across regions and leading continuous improvement initiatives. The role oversees supervisors, analysts, and BPO partners; identifies operational bottlenecks and risks; improves customer experience and P&L performance; and establishes KPIs and OKRs. Candidates should bring fintech, banking, customer experience, operations, product, or strategy experience, along with Lean Six Sigma knowledge and strong English proficiency.

Executes sales pilots and rollouts in Jakarta by coordinating field teams, maintaining CRM and incentive tools, enforcing SOPs, supporting partner and customer acquisition workflows, monitoring data quality, and producing operational reports. The role identifies process, tooling, and training issues, escalates systemic problems, and coordinates with Promoter Operations, Finance Operations, and Product to improve sales force effectiveness.

Own Philippines tax compliance and regional tax infrastructure across India, Indonesia, and future markets. Review tax provisions, transfer pricing, filings, advisor deliverables, audits, and intercompany transactions. Support financing product launches, tax controls, reporting, and planning while partnering with Finance, Legal, Product, and Operations. Lead through technical expertise without direct reports and advise global leadership on tax risks, opportunities, and implementation.