Jobs at PayJoy

Design, execute, and optimize multi-channel CRM campaigns (email, SMS, push) from segmentation to analysis. Build assets, run A/B and multivariate tests, report performance (opens, clicks, conversions, revenue attribution), and present actionable recommendations to stakeholders to drive activation and retention.

The HR Business Partner oversees recruitment, talent management, payroll, and employee relations to align with business strategies and improve employee satisfaction.

The Tools & Metrics Manager will configure and maintain tooling and automation for PayJoy's operational teams, ensuring data quality and reporting.

The CX Tools & Automation Analyst will automate customer support tickets using APIs, optimize authentication methods, and enhance tooling efficiency while collaborating with stakeholders and documenting changes.

Drive origination and activation of retail partners in an assigned territory through store visits and kiosk sales. Train store staff, implement incentive campaigns and targeted marketing, maintain customer database, analyze market and competition trends, ensure merchants remain active, meet monthly sales and activation targets, and prepare performance reports.

The Sales Enablement Representative drives the optimization of the sales ecosystem, focusing on training, reporting, and operational efficiencies to enhance merchant performance and customer acquisition.

The Telesales Operations Supervisor manages daily telesales operations for Personal Finance, ensuring SLAs, controlling costs, driving sales conversion, and overseeing BPO partnerships while collaborating with various teams for performance improvement.

Design and deliver sales learning programs, tools, and training; identify knowledge and performance gaps; partner with commercial teams to boost sales productivity; measure KPIs and training impact; implement process improvements to unlock sales opportunities.

Lead development of AWS and Kubernetes platform, ensuring scalability and security. Oversee CI/CD practices, optimize developer workflows, and manage incident responses.

The Legal & Compliance Manager ensures adherence to laws and regulations, oversees compliance frameworks, manages legal agreements, and engages with regulators.

The Process Associate improves operational efficiency by documenting processes, managing SOPs, and coordinating stakeholder needs for knowledge management.

The Key Account Manager will manage strategic partners, oversee operations, enhance sales strategies, build relationships, and lead a sales team to meet performance goals.

The Fraud Analytics Analyst analyzes fraud trends, develops detection models, presents reports, and collaborates across teams to enhance fraud prevention strategies.

Lead localized marketing in South Africa to drive brand awareness and customer acquisition through PR, partner and retail/kiosk marketing, point-of-sale visibility, and integrated campaigns. Collaborate with Sales, Partnerships, CX, Collections, and Operations to execute programs that increase activations, engagement, and revenue.

Develop and maintain PayJoy's secured-credit locking technology and full-stack features. Build front-end and back-end code, design and modify SQL schemas, create partner APIs, ensure proper handling of customer data, collaborate with product and global teams, participate in code reviews and TDD, mentor and hire engineers, and support deployments for international markets.

Lead investigations into credit line and card fraud, monitor transactions, implement prevention strategies, collaborate cross-functionally, perform risk assessments, document cases and reports, and train team members on detection and mitigation.

Support FX derivatives back-office operations including documentation, settlement support, maturity tracking, and reconciliation in Kyriba and internal trackers. Maintain hedge documentation and effectiveness evidence, support SOX treasury controls, standardize processes and SOPs, and assist banking controls (access reviews, token management, beneficiary validations, account documentation) to mitigate operational and fraud risk.

Design, build, deploy and monitor ML models for fraud detection, credit risk, churn, cross-sell and collections. Handle large datasets, feature engineering, production-grade code, and scalable feature/model pipelines. Collaborate with risk, fraud, engineering and product teams and integrate new data sources to improve model performance in international markets.

Develop, deploy, and monitor production ML models and infrastructure for fraud detection across global markets. Own feature engineering, model lifecycle, scalable pipelines, and collaborate with fraud, product, engineering, and risk teams to improve model performance and decisioning.

The Principal Product Manager for Identity will lead the strategy and execution of customer verification and onboarding, working cross-functionally to create secure identity solutions that balance risk and user experience.