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eCommerce • Fintech • Payments • Software
Identify prospective customers, conduct 60+ daily outbound calls, and use email, social media, research, and creative outreach to generate qualified meetings for Account Executives. The role involves learning B2B sales fundamentals, researching purchasing workflows, handling objections, partnering on account strategy, meeting activity goals, and improving through coaching and feedback.
eCommerce • Fintech • Payments • Software
Own the post-sale customer lifecycle for a portfolio of B2B SaaS customers, including onboarding, adoption, retention, expansion, and churn mitigation. Build trusted relationships with Operations and Finance stakeholders, provide purchasing and payments guidance, drive revenue and net retention, monitor support risks, and translate customer feedback into product improvements. Collaborate cross-functionally to identify strategic opportunities and strengthen customer advocacy.
eCommerce • Fintech • Payments • Software
Leads Engineering Operations by building the operating system connecting Product, Engineering, and Data strategy to measurable outcomes. Owns executive reporting, KPI and OKR definition, portfolio planning, software delivery reviews, capacity and headcount planning, risk and dependency tracking, and cross-functional decision-making. Partners with senior leaders across technology and business functions to improve delivery predictability, accountability, resource allocation, and organizational effectiveness.
