Teams at Order.co

Own the post-sale customer lifecycle for a portfolio of B2B SaaS customers, including onboarding, adoption, retention, expansion, and churn mitigation. Build trusted relationships with Operations and Finance stakeholders, provide purchasing and payments guidance, drive revenue and net retention, monitor support risks, and translate customer feedback into product improvements. Collaborate cross-functionally to identify strategic opportunities and strengthen customer advocacy.

Leads Engineering Operations by building the operating system connecting Product, Engineering, and Data strategy to measurable outcomes. Owns executive reporting, KPI and OKR definition, portfolio planning, software delivery reviews, capacity and headcount planning, risk and dependency tracking, and cross-functional decision-making. Partners with senior leaders across technology and business functions to improve delivery predictability, accountability, resource allocation, and organizational effectiveness.

Investigate outstanding orders, resolve fulfillment and payment issues, coordinate with vendors and internal teams, and ensure accurate order completion. The role monitors workflows, supports invoice and payment processes, identifies recurring operational problems, builds vendor relationships, and contributes to process improvements and documentation. It is an entry-level position suited to an organized, detail-oriented problem solver with strong communication skills and a willingness to learn.