Jobs at Manulife

Design, develop, and deliver blended learning programs for rookie advisors across face-to-face, virtual, and eLearning modalities. Manage learning lifecycle from needs analysis to evaluation, provide performance support and onboarding, collaborate with stakeholders, track program metrics, and use data to drive improvements in new advisor activation and retention.

Lead and deliver finance transformation and operational excellence initiatives: manage projects/programs, ensure quality and benefits realization, coach teams, run Lean Six Sigma workshops, align stakeholders, and implement OE and Agile practices across global business partners.

Support risk management for insurance operations under senior supervision, focusing on operational and fraud risk controls, governance, quality assurance, RCSA, training, control testing, and liaison with Asia/North America in English.

Lead development and deployment of Generative AI solutions for underwriting using OpenAI services. Collaborate with engineers and stakeholders to prepare large datasets, build advanced ML models, standardize best practices, and scale AI solutions globally while communicating results to technical and non-technical partners.

Provide primary technical and user support for procurement systems, resolve complex system and integration issues, perform root cause analysis, manage escalations, run UAT and regression testing, maintain documentation, analyze support trends, and partner with IT and process owners to improve procurement service quality and stability.

Build, enhance, and maintain Anaplan models for global finance; gather requirements, design solutions, lead testing and training, integrate with other systems, and ensure governance, documentation, and post-go-live support.

Support product strategy and transformation for retirement offerings through research, ideation, business case creation, roadmap management, and product communications. Lead intake of new ideas, collaborate with analysts and SMEs, and prepare leadership reporting to drive feature launches and continuous improvement.

Lead product development from strategy through launch for investment products across retail, institutional, retirement, and wealth channels. Build business cases, coordinate cross-functional initiatives, monitor market and regulatory trends, support commercialization, and prepare governance materials and executive presentations. Focus includes public/private markets and emerging digital asset opportunities.

Process and analyze financial and non-financial transactions for Canadian Group Benefits, follow Business Unit policies and SLAs, report system issues, and perform other duties assigned by Operations Management.

Process and analyze insurance operations transactions to meet SLA targets, master business unit policies, report system issues, and perform other duties assigned by operations management. Maintain high-volume, accurate data entry and clear written communication.

Lead and manage high-net-worth (HNW) underwriting operations, assess medical/financial/compliance risks within delegated authority, ensure guideline consistency, mentor junior underwriters, collaborate with field and reinsurers, and support product/process improvements to meet turnaround and performance targets.

Responsible for shaping and executing brand strategy, leading marketing campaigns, enhancing customer engagement, and building a high-performing team for Manulife in Hong Kong and Macau.

Provide life insurance and wealth management solutions to bank clients; collaborate with branch sales and service teams to generate leads, acquire and maintain accounts, cross-sell products, conduct KYC/CDD, prepare sales plans and reports, deliver post-sale service, ensure compliance training completion, and meet sales targets.

Lead and design training programs for the agency force, manage a training team, conduct needs analysis, assess training effectiveness, ensure compliance, support audits, and continuously improve learning content and delivery.

Manage bank partner relationships across branches to drive insurance sales and meet targets. Train bank staff on product, sales and compliance; resolve policy issuance/system issues; liaise with operations; handle document distribution, after-sales claims support, compliance reporting and risk escalation; attend company meetings and complete assigned tasks.

Lead agency recruitment and manpower planning for Malaysia, growing headcount and pipeline, improving new-agent activation (3–90 and 6–90 days), strengthening retention in first 3–6 months, and boosting early agent productivity and Financing Agent Program performance through partnership with agency leaders.

Designs and delivers analytics solutions to generate insights and support business strategy. Owns moderate-scope projects, applies statistical and machine learning techniques, develops scalable processes, communicates results to stakeholders, mentors junior data scientists, and collaborates with subject-matter experts to integrate diverse data sources and track closed-loop learning.

Process and validate insurance policy withdrawal requests across channels, ensure submissions are in good order, enter transactions into internal systems, maintain compliance and quality standards, meet productivity targets, and support cross-functional teams.

Lead end-to-end strategic sourcing for indirect categories, drive supplier management and negotiations, enable procurement digitalization and AI, improve processes, deliver spend analytics and support transformation and change management.

Perform risk and control reviews for international insurance operations, monitor processes, identify compliance gaps, support corrective actions, investigate incidents, prepare reports, support audits and regulatory reporting, and assist business teams with risk management and due diligence activities.