Jobs at Manulife

Drive sales of John Hancock investment products by managing financial advisor relationships, prospecting for new business, providing product and market insights, attending industry events, and coordinating with internal wholesalers and product specialists. The role manages a territory through frequent client engagement, pipeline development, presentations, follow-up, and optimized travel and entertainment spending.

Oversee and challenge fraud risk management across US and Canadian insurance and asset management businesses. Lead strategy, governance, monitoring, prevention, detection, investigations, regulatory engagement, crisis management, and process improvement. Partner with technology, information security, compliance, legal, audit, investigative services, and business leaders to strengthen fraud controls, standardize practices, ensure regulatory alignment, and embed a proactive fraud risk culture.

Conducts at least 60 daily outbound calls to financial advisors, builds and expands relationships, identifies prospects, and drives insurance sales through consultative selling. The consultant gathers advisor intelligence, recommends Manulife products and services, executes sales campaigns, books meetings, and maintains CRM records in Salesforce. The role requires English and French communication, supports future field sales advancement, and operates remotely within a structured training program.

Leads transformation portfolio governance, investment prioritization, planning, delivery oversight, and executive decision support for the Canada Segment. Builds PMO and portfolio management capabilities, evaluates business cases, manages risks and dependencies, and provides strategic insights to senior leaders, the board, and other stakeholders. Partners cross-functionally to improve accountability, benefits realization, resource alignment, and execution of strategic initiatives.

Administer life insurance claims by locating contracts, setting up death notifications and claim lines, requesting documentation, preparing correspondence, managing inbox and voicemail items, coordinating with adjudicators and third-party administrators, and producing monthly SLA reports. The role requires accurate, timely processing of high claim volumes, strong organization, analytical reasoning, attention to detail, and effective prioritization.

Designs, builds, tests, and maintains full-stack mobile and backend solutions using React Native, TypeScript, Node.js, and NestJS. Contributes to system architecture, API design, scalability, performance, observability, and CI/CD. Develops Azure- and Redis-integrated services, participates in technical reviews, addresses technical debt, and mentors engineers through code reviews and knowledge sharing while partnering with product and design teams.

Leads fraud, waste, and abuse product initiatives for long-term care, owning product strategy, roadmap, backlog, release planning, and delivery. Partners with agile, engineering, design, and cross-functional teams to prioritize features, represent customer needs, analyze KPIs, remove roadblocks, and continuously improve product outcomes.

Join Manulife/John Hancock as an Associate Legal Counsel II to provide hands-on legal support for corporate and regulatory matters, helping advance the company’s financial services mission. You will contribute by advising business partners, managing risk, and supporting compliance initiatives. This role offers growth, mentorship, and the chance to shape legal outcomes within a global, inclusive employer committed to career development.

Verifies insurance claim information by reviewing documents, conducting field or hospital checks, coordinating with relevant parties, preparing reports, identifying discrepancies, and supporting claim decisions. The role also evaluates pricing campaigns, monitors product and portfolio performance, supports strategic planning, analyzes risks, and provides insights for leadership decisions.

Supports and partially leads a life insurance payment operations team handling policy servicing payments, including cancellations, annuities, survival benefits, maturities, and loans. Coordinates process planning, operational improvements, customer experience initiatives, vendor management, and contracts. Leads team members, supports training and development, collaborates cross-functionally, and balances hands-on execution with process improvement and operational quality.

Supports global operational resilience and business continuity as a first-line subject matter expert. Manages Archer modules, improves BCM tools and procedures, performs documentation quality reviews, identifies remediation needs, supports exercises and regulatory readiness, and trains stakeholders across functions and geographies. The role coordinates risk and control activities, maintains evidence, and helps ensure compliance with operational resilience standards.

Provides operational and administrative support for financial crime and regulatory compliance activities. Responsibilities include enhanced due diligence, STR and CTR reporting, AML quality assurance testing, compliance training tracking, KRI reporting, regulatory assessments, AML committee support, record maintenance, and coordination with internal stakeholders and banking partners.

Leads end-to-end business and systems requirements management, translating stakeholder needs into user stories, acceptance criteria, process flows, and solution documentation. Partners with business, product, engineering, QA, compliance, actuarial, vendors, and operations teams throughout Agile delivery. Supports solution design, data mappings, integrations, testing, UAT, traceability, regulatory initiatives, reporting, ETL, system enhancements, and production support.

Leads Finance Shared Services transformation initiatives, including process assessment, standardization, automation integration, operating-model transitions, governance, dashboarding, risk mitigation, and change management. Partners with stakeholders and workstream leads to define success measures, develop business cases, improve efficiency and quality, and translate strategic plans into initiatives. Requires financial-services transformation and outsourcing transition experience, strong communication, analytical, influencing, and project-management skills.

Reviews client requirements, indexes medical and non-medical forms, captures information in operational systems, initiates outstanding requirement requests, coordinates with internal teams and distribution partners, checks cases for accuracy, prevents financial errors, and recommends process and performance improvements. The role requires strong communication, judgment, organization, multitasking, and adherence to established procedures and regulations.

Leads product positioning, messaging, go-to-market strategies, sales enablement, digital content, website management, and marketing asset development for GHNW. Partners with product, distribution, legal, compliance, agencies, and global stakeholders to deliver compliant, customer-focused campaigns. Manages projects, budgets, vendors, and performance tracking while optimizing customer journeys, sales tools, and marketing effectiveness.

Leads centralized operational risk and resilience oversight across business segments and geographies. Develops and monitors risk frameworks, policies, standards, metrics, dashboards, and remediation tracking. Provides challenge and oversight for business continuity, third-party risk, change risk, controls, and operational risk programs. Partners with risk, compliance, legal, operations, technology, and business teams to strengthen risk culture, reporting, governance, and regulatory alignment.

Leads Asia technology strategy, AI transformation, architecture governance, shared technology services, and engineering enablement. Develops multi-year roadmaps, drives responsible AI adoption, improves engineering productivity, oversees common platforms and reusable capabilities, chairs architecture reviews, and advises senior business and technology stakeholders. Builds and leads a regional team while aligning global, regional, market, risk, security, and operations priorities to deliver resilient, secure, scalable, and cost-effective technology outcomes.

Leads centralized oversight of operational risk and resilience frameworks, policies, standards, training, monitoring, and challenge processes. Partners with segment risk teams and business functions to assess risks, controls, changes, third parties, business continuity, and disaster recovery. Oversees operational risk metrics, dashboards, remediation tracking, risk culture assessments, and implementation support while ensuring alignment with OSFI E-21 requirements.

Supports 401(k) participants in consolidating external retirement accounts into John Hancock plans. Responsibilities include educating participants, qualifying roll-in opportunities, managing rollover paperwork and workflows, coordinating with plan providers and financial intermediaries, handling inbound and outbound calls, and contributing to team goals. The employer supports obtaining FINRA Series 6 and Series 63 licenses within six months.