Jobs at Manulife

Provides bilingual financial education and service support to group retirement plan members through phone and email. Handles transactions, investment questions, compliance data capture, welcome calls, and service requests while meeting quality and productivity targets. Identifies customer needs, explains the value of financial advice, and refers members to Wealth and Retirement advisors. Requires French and English fluency, financial services experience, strong customer service, listening, analytical, and problem-solving skills.

Manages technology and cybersecurity standards governance within a second-line risk environment. Oversees standards lifecycle processes, risk and control initiatives, governance forums, reporting, issue remediation, and continuous process improvement. Partners with Technology, Cybersecurity, and Risk teams to ensure alignment with enterprise frameworks and regulatory expectations. Develops scalable workflows, documentation, dashboards, and oversight practices while coordinating cross-functional programs and challenging risk assessments.

Serves as the bridge between investment and distribution teams, translating multi-asset credit and structured credit strategies into client-ready insights. Manages investor relationships, portfolio reviews, due diligence, reporting, communications, fundraising support, product positioning, and business development. Partners with portfolio managers, sales, marketing, legal, compliance, operations, and client service teams to support client retention, new product launches, and institutional growth.

Leads strategic technology initiatives, designs secure cloud-native architectures, champions generative AI adoption, evaluates emerging technologies, and translates business requirements into scalable technical solutions. The role conducts proofs of concept, supports digital transformation, ensures security and regulatory compliance, presents architectures to governance forums, advises stakeholders, and evaluates vendor solutions for risk, resilience, and availability.

Provides bilingual English and French customer support for inforce life insurance policies. Resolves billing and policy-change inquiries, researches customer histories, applies payments and deposits, processes refunds, wires, chargebacks, and payment updates, and communicates resolutions to internal business areas. The role also supports service quality, operational efficiency, and individual and team performance objectives.

Coordinates advisor transitions from recruitment through registration readiness and implementation. Serves as the primary advisor contact, facilitates due diligence, supports licensing and contracting processes, develops transition plans, identifies risks, and collaborates with Compliance, Legal, Operations, Technology, Training, and other teams. Maintains transition resources, monitors progress, escalates issues, supports process improvements, and contributes to change management and strategic initiatives.

Processes financial and non-financial transactions for group retirement plans, manages shared inboxes, handles member and client requests, interprets policy and data, and supports high-volume administrative operations. The role requires accurate, timely service, confidentiality, strong organization, bilingual English and French communication, and adherence to pension legislation and internal procedures. It also involves identifying process efficiencies and developing knowledge of retirement administration systems and technologies.

Supports advisor recruiting, contracting, onboarding, and transitions across Manulife Wealth in Canada. Responsibilities include outbound recruiting calls, appointment setting, account and system setup, book-of-business transitions, stakeholder coordination, training support, process improvement, documentation, relationship management, and issue resolution. The role requires strong project management, communication, analytical, technology, vendor-management, and advisor-support skills, with approximately 30% travel across Canada.

Leads business analysis and solutions governance for private markets investment management. Oversees business requirements, technology strategy, platform governance, prioritization, resource allocation, risk management, and technology-enabled transformation. Partners with senior leaders across investments, operations, finance, technology, and data while managing and developing Business Analysts. Drives process optimization through automation, analytics, AI-enabled solutions, improved reporting, and enhanced user experience.

Lead end-to-end sourcing and contracting for Operations and IT categories, from intake and strategy through negotiations, award, and contract execution. Partner with Legal, Risk, Finance, and business stakeholders to drive commercial outcomes, benchmarking, analytics, and continuous improvement. Maintain procurement governance, dashboards, executive communications, and contribute to AI-enabled procurement improvements.

Leads risk reporting, advanced analytics, automation, and data governance across the Canada Segment. Oversees executive and board risk reporting, Power Platform and Archer initiatives, dashboards, workflow automation, predictive analytics, AI and GenAI solutions. Partners with business, risk, technology, compliance, and oversight stakeholders to improve risk intelligence, controls, regulatory reporting, and decision support. Manages a high-performing reporting and analytics team while driving modernization, innovation, and continuous improvement.

Supports global HR reporting and analytics across Workday and Power BI. Manages reporting requests, validates data quality, analyzes trends and risks, translates business questions into actionable insights, and communicates findings to stakeholders. Maintains reporting integrity, reconciles HR data, and collaborates with HR systems and data teams to improve reporting capabilities.

Leads corporate physical security and risk management programs, including site assessments, incident and emergency response, security awareness, investigations, access control and surveillance governance, vendor oversight, event security, executive protection support, and executive reporting. Partners with HR, Legal, Compliance, and business stakeholders to improve security preparedness and mitigate risks across company sites.

Partner with agency leaders to enable and scale recruitment through systems, processes, data-driven insights, and end-to-end projects. Lead infrastructure and platform improvements, support recruitment execution at branch level, and translate recruitment data into actionable KPIs. Provide stakeholder engagement, on-site support, and lead cross-functional initiatives to improve recruitment effectiveness and compensation frameworks.

Support agency recruitment by partnering with leaders to coordinate campaigns, onboarding, events, and reporting; monitor KPIs; resolve recruitment issues; implement process improvements; provide on-site and operational support.

Leads the Asia Operations low-code solutions portfolio across approximately 10 markets. Owns demand prioritization, solution delivery, adoption, value realization, governance, risk management, and cross-market reuse. Leads and develops a regional squad, partners with senior Operations and Technology stakeholders, and ensures Power Platform solutions meet architecture, security, privacy, audit, and ALM standards.

The HR Reporting Analyst will support global HR reporting and analytics, manage reporting requests, analyze data trends, and communicate insights.

Supports corporate insurance sales operations through market research, sales tracking, campaign fulfilment governance, case management, policy servicing follow-ups, and business development events. Analyzes sales data, prepares insights and recommendations, coordinates meetings and training, and assists stakeholders throughout the sales process.

Oversee and challenge fraud risk management across US and Canadian insurance and asset management businesses. Lead strategy, governance, monitoring, prevention, detection, investigations, regulatory engagement, crisis management, and process improvement. Partner with technology, information security, compliance, legal, audit, investigative services, and business leaders to strengthen fraud controls, standardize practices, ensure regulatory alignment, and embed a proactive fraud risk culture.

Provides life insurance solutions to bank clients, partners with branch sales and service teams, addresses protection and long-term savings needs, and strengthens client relationships through excellent customer service. The role requires self-motivation, communication skills, analytical and problem-solving ability, and openness to continuous learning. Bancassurance sales experience is preferred, though relevant sales or customer service experience from multiple industries is accepted.