Jobs at Manulife

Lead global Information Risk Management strategy, governance, planning, reporting, and insights initiatives. Support senior leadership and Board reporting, develop multi-year roadmaps, implement processes and tooling, and execute complex operational initiatives across a matrixed enterprise.

Drive regional investment sales growth across Upstate New York by managing advisor relationships, developing prospects, executing market strategies, and partnering with wholesaling teams. Educate clients and advisors on investment products, capital markets, fund features, and performance. Deliver presentations, communications, and progress updates while strengthening customer commitment and expanding market penetration.

Supports private markets product development and business development for global private wealth channels. Conducts market, product, client, cost-benefit, and risk analysis; develops business cases; maintains trackers and project plans; supports sales and advisor/investor needs; prepares marketing and management materials; and coordinates with stakeholders across finance, marketing, operations, systems, and sales.

Lead complex, cross-functional technology programs from planning through implementation and post-implementation review. Define scope, milestones, governance, and success measures; coordinate engineering, architecture, product, operations, security, risk, and vendor teams; manage dependencies, risks, changes, reporting, and delivery metrics; facilitate stakeholder decisions; and drive operational readiness and continuous improvement.

Build and maintain ETL/ELT pipelines, data models, extracts, integrations, reports, and reconciliation controls for legacy-system modernization and migration. Analyze complex data structures, perform source-to-target mapping, cleansing, validation, and conversion, and support downstream data delivery. The role also includes pipeline orchestration, monitoring, issue resolution, auditability, testing, cutover, and collaboration across engineering, architecture, operations, and business teams.

Monitors mutual fund investment compliance, reviews Charles River alerts, researches breaches, tests tax and regulatory requirements, and documents compliance activities. Supports prospectus and SAI guideline reviews, sub-adviser and service provider oversight, SEC and IRS compliance testing, regulatory filings, Board reporting, due diligence, and compliance projects. Communicates compliance guidance to sub-advisers and collaborates with internal partners under senior team supervision.

Adjudicate complex, contested, escalated, and litigated travel claims; interpret coverage and make final decisions within authority limits. Review evidence, appeals, complaints, audits, fraud indicators, payment errors, and recovery opportunities. Coordinate with third-party providers, legal counsel, regulators, and internal stakeholders. Support workflow platform testing, process improvements, provider audits, partner adoption, and contract wording while protecting sensitive information.

Coordinate vendor information security risk assessments from onboarding through completion. Manage vendor profiles, contracts, service validation, questionnaires, documentation, scheduling, stakeholder communications, reporting, and reassessments. Maintain accurate records across Archer, ProcessUnity, and internal systems; monitor assessment requirements, ratings, acknowledgments, and workflow issues. Serve as liaison among vendors, business partners, contract managers, and Information Security teams while supporting compliant third-party risk management processes.

Build and scale cloud-native AI applications, APIs, microservices, distributed systems, agent workflows, retrieval-augmented pipelines, and real-time inference services. Design AI architectures involving prompt pipelines, vector storage, model orchestration, and evaluation. Support DevOps, security, governance, observability, compliance, and responsible AI practices while collaborating cross-functionally and mentoring engineers.

Leads healthcare growth strategy and corporate development initiatives, including acquisitions, investments, joint ventures, and strategic partnerships. Evaluates opportunities through market research, valuation, financial modeling, commercial diligence, and business-case development. Coordinates cross-functional transaction execution and presents recommendations to senior leadership. Builds partner pipelines, provides healthcare market thought leadership, manages complex stakeholder projects, and coaches junior team members.

Leads Distribution’s strategic growth agenda by governing an initiative portfolio, translating strategy into execution plans, prioritizing investments, tracking financial and business outcomes, and managing executive and channel communications. Partners with senior leaders across product, marketing, finance, and other functions to drive transformation, stakeholder alignment, adoption, and benefits realization. Requires strong commercial judgment, structured problem-solving, influencing skills, and insurance distribution knowledge.

Leads the Western Canada Inside Sales team, driving advisor growth, pipeline development, coaching, performance management, and collaboration with external wholesalers and regional leaders. The role establishes national sales practices, uses CRM, analytics, dashboards, and AI to prioritize opportunities, and strengthens advisor engagement across wealth management, retirement, estate planning, guarantees, and wealth transfer solutions.

Develop and maintain automated and manual testing solutions for software, data, machine learning, API, and cloud-based applications. Analyze test results, investigate defects, define quality KPIs, conduct reviews and audits, improve quality-management processes, and collaborate with cross-functional teams to resolve quality issues and promote continuous assurance practices.

Guides 401(k) participants through consolidating external retirement accounts into John Hancock plans. Responsibilities include educating participants, obtaining rollover authorizations, coordinating with plan providers and financial intermediaries, qualifying opportunities, tracking cases, managing workflows, and contributing to team goals. The role is phone-based, hybrid in Boston, and supports obtaining FINRA Series 6 and 63 licenses within six months.

Lead Quality Assurance and governance for Third Party Risk Management across Vendor Information Security, Vendor Governance, and Sourcing. Own procurement-related RCSAs, KRIs, issues management, and risk reporting. Serve as primary regulator and audit contact, respond to reviews and inquiries, develop TPRM policies and playbooks, and manage a high-performing team to ensure compliance with internal, audit, and regulatory expectations.

Lead the design and delivery of governed, reusable data products and end-to-end batch and near-real-time ETL/ELT pipelines on Azure and Databricks. Own logical and physical data models, data quality, CI/CD, performance, governance, and production handover. Partner with business, analytics, AI, architecture, and governance teams across Asia and North America while mentoring engineers and guiding distributed delivery squads.

Design, configure, maintain, and optimize Workday platform solutions supporting HR, Finance, Payroll, and business operations. Develop and support integrations using Workday Studio, EIB, Core Connectors, Extend, Orchestrate, and web services. Troubleshoot issues, improve reliability, support releases, maintain security and governance, and collaborate with cross-functional stakeholders to deliver scalable solutions.

Leads second-line oversight of technology and cybersecurity risks, regulatory submissions, audits, risk assessments, control evaluations, evidence reviews, and remediation tracking. Provides credible challenge to technology and cyber stakeholders across data, AI, cloud, and emerging technology domains. Develops risk reporting and dashboards, supports governance forums, enhances oversight processes, and contributes to policies, standards, and risk methodologies while escalating significant issues to senior leadership.

Provides bilingual English and French customer support for inforce life insurance policies. Resolves billing and policy-change inquiries, researches customer histories, applies payments and deposits, processes refunds, wires, chargebacks, and payment updates, and communicates resolutions to internal business areas. The role also supports service quality, operational efficiency, and individual and team performance objectives.

Supports third-party administrators managing group benefits claims and affinity plans. Responsibilities include TPA onboarding, funding operations, quality assurance, claims and premium analysis, regulatory reporting, anti-money-laundering tasks, operational risk tracking, audits, documentation, process improvements, and resolving data file issues. The role also facilitates TPA meetings, maintains SharePoint sites, supports contract updates, and provides backup operational support.