Jobs at Manulife

The Senior Underwriting Consultant evaluates complex applications, manages the underwriting process, trains junior underwriters, and ensures compliance with guidelines. Responsibilities include auditing, managing resources, and maintaining professional relationships.

Manage data transfer and integrity during retirement plan implementations, liaise with prior recordkeepers and internal teams, analyze and reconcile raw data sets, support multiple conversion projects, escalate issues, and contribute to process and systems improvements to ensure successful ongoing plan administration.

Manage and grow a portfolio of group benefits clients in the West, strengthen consultant/advisor relationships, meet financial and profitability targets, deliver client-facing presentations, and coordinate with underwriting and support teams to ensure client satisfaction and retention.

Lead end-to-end FP&A transformation initiatives including planning tool implementations (Anaplan), process standardization, automation, data governance, and change management. Manage project delivery, stakeholder engagement, training, and adoption to enable scalable, insight-driven financial planning across global finance, technology, and shared services.

Manage end-to-end onboarding and implementation for fund and retirement products, ensuring accurate account setup, KYC/AML compliance, system configuration, data validation, reconciliations, and stakeholder coordination. Identify operational risks and drive process improvements and automation/AI-enabled solutions to enhance client experience and operational readiness.

Provide second-line oversight of operational risk and resilience across businesses: evaluate controls, identify gaps, assess incidents and losses, perform root cause and thematic reviews, recommend controls and corrective action plans, and promote risk governance and program requirements across functions and geographies.

Validate retail fund Net Asset Values (NAV) accurately and on time, ensure compliance with fund governance and regulatory requirements, identify/escalate operational issues, support process improvements and documentation updates, participate in governance meetings, and contribute to team objectives while maintaining current knowledge through training.

Lead design, development, and deployment of AI/ML solutions for life insurance. Partner with underwriting, claims, actuarial, and distribution to translate business problems into models, implement LLM and generative AI use cases, ensure model governance and regulatory compliance, measure business impact, and mentor junior team members.

The Actuarial Manager will lead a team in delivering actuarial work, support financial reporting, and cultivate leadership within the team, particularly focusing on IFRS17 and valuation processes.

Lead development and execution of in-force management strategies to maximize portfolio value and profitability. Monitor persistency, premium collection, claims experience, and customer lifetime value. Identify trends, risks, and opportunities; partner with Actuarial, Product/Pricing, Distribution, Risk, Claims, and Finance to drive initiatives that improve persistency and claims outcomes. Support long-term strategic planning and represent the function in management forums.

The Brand Intern will assist in brand strategies, marketing initiatives, and promotional activities, supporting the Brand Manager and collaborating with teams to ensure brand consistency.

Lead regional operations excellence by applying Lean Six Sigma, automation (PowerApps, IDP, AI), and data-driven analytics to standardize processes, support transformation initiatives, coach local teams, and measure benefits to improve underwriting, policy administration, and claims across Asian markets.

Design and execute annual training strategies and learning journeys for advisers from onboarding through leadership. Identify performance gaps, deliver classroom/virtual/blended programs, run events and seminars, measure training effectiveness with BI tools, and collaborate with leaders to boost activation, productivity, retention, and agency sales outcomes.

Serve as subject-matter expert for complex trade, corporate action, and exception handling; coordinate with clients, custodians, and vendors; verify and process cash and securities transactions; resolve reconciliations and system exceptions; prepare operational reports; identify control gaps and lead process improvements; mentor junior staff and maintain governance and best-practice knowledge.

Lead accounting, financial reporting, tax, controls and close governance for the International HNW business. Oversee monthly/quarterly/year-end close, reconciliations, SOX and audit deliverables, statutory and regulatory filing, tax and compliance reporting, operational and external reporting, and stakeholder engagement across actuarial, operations, risk, compliance and technology teams.

Manage product setup, accounting model development, ledger and inventory configuration, testing, production support and audit requests for International HNW products. Coordinate cross-functional stakeholders, investigate accounting discrepancies, support go-live and warranty sign-offs, and assist GHNW projects and treasury activities.

Provide technical and user support for procurement systems, resolve complex system and integration issues, perform root cause analysis, manage escalations, support UAT and system enhancements, document processes, and analyze support trends to improve service quality and SLA adherence.

Lead technical architecture, development, and support for cloud-native, microservices-based digital applications. Provide hands-on engineering leadership, define standards and DevSecOps practices, ensure quality and SRE principles, mentor teams, translate user requirements into solutions, and collaborate across the Asia region to deliver scalable, secure, and observable systems.

Lead accounting, reporting, reconciliations, close and control activities for the International HNW unit. Prepare and review journal entries, balance sheet substantiation, operational and regulatory reporting, support SOX and audits, coordinate with actuarial and finance stakeholders, and drive process improvements.

Lead and support agency recruitment initiatives to grow tied-agency manpower. Collaborate with field force and departments, design campaigns, run seminars and training, create recruitment materials, maintain communications, and support regular recruitment events and team members.