- Develop and maintain project data for all Operations-led and supported initiatives.
- Support the creation of monthly operations portfolio meeting materials.
- Develop a reporting calendar for monthly Operations reports and ensure timely updates.
- Maintain and update the operations Roadmap, highlighting key milestones.
- Collaborate with the Portfolio Lead to streamline reporting and governance processes.
- Coordinate the Operations Calendar of Activities and publish monthly updates.
- Track key metrics for the Operations portfolio using project tracker data inputs.
- Monitor and reconcile KPIs to align with organizational goals.
- Oversee BAU project financial reporting in coordination with the BAU Lead.
- Identify top BAU priorities for Operations reporting, incorporating key milestones.
- Serve as liaison to align PMO initiatives with the Readiness team.
- Support the Head of Operations PMO with resource allocation tracking and updates.
- Facilitate the project intake process in collaboration with the process owner.
- Develop materials for intake triage meetings and distribute follow-ups accordingly.
- Maintain Operations project data within Wave and PPM, including reporting, charging codes, initiative ownership, quarterly reviews, and permissioning.
- Establish standardized reporting frameworks for Operations initiatives.
- Assist with annual project planning efforts.
- Support the development of ad-hoc management reports as needed.
- Maintain the Operations Strategy & Transformation SharePoint site.
- Oversee the project delivery lifecycle SharePoint site, ensuring up-to-date resources.
- Develop job aids for project delivery teams.
- Work closely with Operations ELT and SLT to define performance metrics and KPIs.
- Develop executive reporting and maintain Operations dashboards, optimizing reporting templates and processes.
- Coordinate transformation project updates for monthly portfolio forums.
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What We Do
With our world class Global Capability Centre (GCC) in the heart of Hyderabad, we at MassMutual are extending a nearly 170-year legacy of securing futures and protecting loved ones to Telangana, India in 2020. The Hyderabad GCC has been established to explore the global talent pool with an in-house team of experts in full-stack Development & Support, DevOps, Quality Assurance, Security & Cloud Engineering, Data Science and several other areas such as insurance, business, security, and operations.
Living Mutual has always been at the core of MassMutual’s purpose. Since 1851, MassMutual’s mutual way of life has been reflected in its various initiatives, be it Social Responsibility, Corporate Governance, or Diversity & Inclusion.
With the opening of our Hyderabad facility, you’ll not only get to work in our innovative, state-of-the-art Global Capability Centre, you’ll also be supported by colleagues in our global MassMutual community.
Spread across 73000+ square feet facility on the 7th floor of BSR IT SEZ, the Global Capability Center in Hyderabad can house more than 600 employees. Located at the heart of Financial District, the facility boasts of work class infrastructure and amenities, enabled by state-of-the-art technology and security systems. In-house gymnasium / aerobics center, yoga room, indoor games room, mothers’ / wellness room, 200+ seater cafeteria, high-rise & lounge seating are some of the amenities available for the employees. The SEZ facility will also provide common creche and eat-out restaurants in the building premises, once operational.
Join us now to collaborate with teams across the world on projects and initiatives that will contribute to the growth of MassMutual as a global financial services leader.
Why Work With Us
MassMutual is leading the financial services industry in digital enablement, and the new MassMutual
India Global Capability Center is a result of this effort. We are here to empower careers and help
people secure their futures through innovation and technology.
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