Learning Management System Administrator – Compliance Training

We’re looking for a Learning Management System Administrator – Compliance Training to join our Integrated Compliance Services team at MBPS. In this role, you are expected to Conduct compliance training monitoring and follow up by compiling statistics and improving existing training tracking tools and training follow up mechanism.

Position Responsibilities:

• Conduct compliance training monitoring and follow up by compiling statistics and improving existing training tracking tools and training follow up mechanism

• Be the one-stop help-desk service for advising and supporting GCT (Global Compliance Training) stakeholders on the use of the compliance training platform including: exploring Compass functions; coordinating Compass usage training; responding to employees’ inquiries on Compass

• Perform simple LMS troubleshooting to employees

• Stay on top of new compliance training resources and developments in the industry and provide recommendation to GCT team

• Research and promote the use of digital training platform for GCT stakeholders

• Update eLearning modules/training materials as needed

• Support global and regional campaigns and activities for Compliance 

• Support the development of compliance professional development strategies, plans and programs

• Coordinate various projects with subject matter experts and other stakeholders

• Collaborate across segments and various compliance lines to promote best in class user experience

• Perform other tasks whenever necessary or as assigned (i.e. instructional designing, audit)

Required Qualifications:

• At least 1 year of hands-on experience with Learning Management System (LMS) administration is required to support compliance training and troubleshoot LMS issues.

• A Bachelor's degree in Education, Business, Communications, Hospitality, or a related field is necessary to understand and manage training content effectively.

Preferred Qualifications:

• Technical Proficiency: The candidate should be tech-savvy, able to explore and utilize digital training platforms, and perform basic troubleshooting.

• Communication and Collaboration Skills: Strong communication skills are essential for advising stakeholders, coordinating training, and collaborating across segments to ensure a seamless user experience.

• Adaptability and Initiative: The candidate should be detail-oriented, proactive in resolving issues, and adaptable to change, with a positive attitude and willingness to learn to support global and regional compliance initiatives.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].