Lessen LLC
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Commercial
The Commercial team ensures that our client spaces are always at their best—safe, clean, welcoming, and continuously operating—so that our clients can focus entirely on their customers and their brand’s desired outcomes. We serve a diverse and distributed set of portfolios across verticals such as retail, restaurants, financial services, healthcare and logistics. We cover a full suite of reactive, recurring, and specialty services across more than 55 trades.
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Cloud • Real Estate • Software • PropTech
Sources, qualifies, negotiates with, contracts, onboards, and manages vendors across assigned markets and service lines. The role monitors vendor performance, ensures insurance and compliance requirements, analyzes capacity and location alignment, resolves escalated client issues, and recommends improvements or vendor termination. It also supports account onboarding, vendor relationships, meetings, projects, and occasional travel to assess vendor opportunities.
Cloud • Real Estate • Software • PropTech
Supports vendor relationships and customer service operations by coordinating service scheduling, handling inquiries, resolving client and vendor issues, maintaining accurate database records, and ensuring compliance with contracts and scopes of work. The role communicates with vendors and clients, provides service education, offers solutions, contributes market intelligence and process improvements, and manages assigned requests with general supervision.
Cloud • Real Estate • Software • PropTech
Coordinates day-to-day facilities service delivery for assigned client locations. Manages work orders, client requests, vendor relationships, escalations, timelines, warranties, lease responsibilities, and after-hours support. Serves as a key contact for clients, affiliates, internal teams, and external stakeholders while ensuring accurate data, timely issue resolution, and effective workflow coordination. May support special projects, coaching, and team initiatives.
At a glance
grow your career on our commercial team!
Lessen is committed to assisting team members in managing their careers and reaching their professional goals. We focus on providing employees with the tools and opportunities to develop their knowledge and grow in their careers. Commercial team members gain experience servicing some of the nation’s largest corporations. Employees can develop strong leadership skills and move into management roles. Individual contributors grow by expanding their knowledge of facilities management.
