Residential

Supports vendor relationships by coordinating service scheduling, handling customer and vendor inquiries, resolving issues, sourcing providers, maintaining accurate database records, and ensuring contract and scope-of-work compliance. The role also educates clients, provides market feedback, manages service confirmations, contributes to process improvements, and recommends procedural changes while maintaining confidentiality and positive team relationships.

Provides customer service and client relations support while managing service requests, scheduling, affiliate communication, and complex work orders. Coaches and trains entry-level customer service representatives through job shadowing and on-the-job guidance, identifies performance improvements, reports training progress, and serves as a subject matter expert. Maintains accurate confidential data, supports shift handoffs, and contributes to team efficiency and positive workplace culture.

Create video and motion content across brand, marketing, product, social, advertising, events, and communications. Responsibilities include concept development, scripting, storyboarding, editing, motion graphics, UI animation, product demos, live-action editing, AI-generated video production, and content adaptation across channels. The role collaborates with marketing, product, and design teams to translate complex SaaS and property-operations concepts into engaging stories while maintaining brand consistency and developing reusable motion systems.