Jobs at Justworks

Develop and deploy reliable, modular frontend web applications for internal and public users. Responsibilities include gathering requirements, implementing high-fidelity designs, researching UI/UX patterns, proposing technical solutions, coding, testing, deployment, and contributing to hiring and team development. The role emphasizes JavaScript/TypeScript, frontend frameworks, performance, security, collaboration, mentorship, and strong user experience.

Own the Payroll business line’s FY27 plan, including revenue, bookings, margin, LTV, pricing, packaging, monetization, and customer expansion. Lead cross-functional execution across marketing, product, technology, operations, finance, revenue, and risk teams. Establish operating systems, make strategic trade-offs, represent Payroll in executive forums, and drive profitable growth through influence and end-to-end accountability.

Own the Payroll business as its directly responsible individual, accountable for revenue, growth, margins, pricing, monetization, and financial outcomes. Develop commercial strategy, manage the P&L, and drive cross-functional execution across marketing, technology, operations, product, finance, and risk. Lead roadmap prioritization, customer expansion, operating systems, and executive communication while influencing teams without direct authority. Bring structure, analytical rigor, and accountability to an evolving business line.

Supports client tax services for SMBs by reviewing tax credits, reconciling customer balances, preparing amended payroll tax returns, supporting audits and regulatory examinations, and addressing complex tax questions. The role also develops standard operating procedures, analyzes operational metrics, tests product features, supports automation and process improvement, collaborates with accounting partners and internal teams, and helps educate customers and employees on tax and payroll products.

Processes unemployment-related verifications, state inquiries, claims documents, mail, and benefit charge statements. Retrieves and validates documents from state portals, manages workflows, supports hearings, coordinates with internal teams and state agencies, and helps develop internal resources. The role requires strong organization, communication, judgment, attention to detail, and proficiency with Adobe Acrobat and multiple software systems.

Reviews health insurance applications and documentation against underwriting guidelines, identifies missing or required tasks, reconciles data, and ensures customer materials are accurate and timely. Coordinates with vendors, sales teams, underwriters, and internal stakeholders to resolve issues and communicate application status. The role requires strong attention to detail, analytical reasoning, ethical judgment, clear communication, adaptability, and at least one year of similar experience.

Reviews health insurance applications and supporting documentation against underwriting guidelines, identifies required follow-up, reconciles data, and ensures customer records are accurate and complete. The assistant coordinates with vendors, sales teams, underwriters, and internal stakeholders to resolve issues and communicate application status. Success requires attention to detail, analytical judgment, ethical conduct, clear communication, adaptability, and at least one year of similar experience.

Manage day-to-day APAC payroll operations, including payroll processing, vendor coordination, employee enrollment, disbursements, issue resolution, reconciliations, compliance audits, and documentation. Review payroll data for accuracy, ensure compliance with regional regulations, maintain country playbooks, and identify process improvements or automation opportunities. The role collaborates with payroll, benefits, finance teams, customers, employees, and external providers across multiple APAC jurisdictions.

Lead end-to-end data science and machine learning initiatives, from identifying business use cases and querying data through prototyping, evaluation, deployment, and monitoring. Partner with Product, Engineering, and Machine Learning Engineering teams across areas such as risk, insurance, and payments. Develop predictive models, statistical methods, deep learning, and LLM solutions while contributing reusable data assets, tooling, MLOps strategy, technical reviews, and data-informed business decisions.

Provides strategic HR consulting to assigned customers, including compliance guidance, handbook reviews, HR program development, and employee-related support. Serves as a primary customer contact, explains complex HR and legal concepts clearly, creates educational content and tools, mentors HR consultants, and leads compliance and learning initiatives. Partners with Legal, Product, Revenue, and other teams on employment legislation and process improvements, including AI tool integration.

Manages a team responsible for medical insurance product operations, overseeing service quality, KPIs, SLAs, workflows, documentation, staffing, and performance development. Partners with Product, Engineering, Legal, Finance, Customer Support, Underwriting, carriers, and vendors to improve benefits processes, resolve issues, scale operations, and deliver new capabilities. The role also establishes SOPs, supports compliance controls, drives automation, and manages cross-functional projects.

Lead and scale Justworks’ Customer Lifecycle Marketing function across acquisition, activation, retention, expansion, and advocacy. Develop lifecycle strategy, journey architecture, audience segmentation, triggers, and multichannel engagement across email, in-product, and SMS. Measure business impact, optimize programs, establish operating processes, partner cross-functionally, and lead a team of lifecycle marketing professionals. Leverage customer data, AI, and agentic solutions to personalize experiences and drive customer and revenue growth.

Own the full sales cycle in the Chicago territory, from prospecting and pipeline development through contract negotiation and closing. Build relationships with small businesses, conduct market research, execute cold outreach, communicate product value, meet sales quotas, advocate for customer and product needs, and represent Justworks at networking events and trade shows. The role requires 25% travel within the Chicago and Greater Chicago area.

Build and lead Justworks’ Phoenix Digital Sales team, owning conversion, bookings, sales velocity, product adoption, and seller productivity. Recruit, coach, and develop sales advisors; establish sales plays; analyze customer and funnel data; run experiments; improve routing, workflows, automation, and the digital buying journey. Partner cross-functionally with Product, Marketing, Analytics, Revenue Operations, and GTM Engineering to improve customer outcomes and seller effectiveness.

Manage inbound phone, email, and chat inquiries from employees of small-business customers. Provide support for payroll, benefits, HR, compliance, timecards, paychecks, and the Justworks software platform. Resolve CRM cases, communicate status, escalate complex issues, maintain product expertise, and identify product or process improvements while delivering empathetic, accurate customer service.

Lead and improve Payroll operating systems by translating strategy into goals, workplans, and accountability. Run planning cycles, prioritize initiatives, track performance, and build scalable processes. Lead cross-functional workstreams with Technology, Product, Finance, and Operations to drive execution, reduce complexity, and improve customer experience and financial performance. Create clarity through documentation, operating artifacts, and evangelism while enabling teams to balance short-term delivery with long-term capability building.

Build and own production-grade AI systems for the People function, including agentic workflows, RAG pipelines, data integrations, evaluation frameworks, and privacy controls. Partner with People, data, governance, and engineering teams to transform operational workflows, ensure reliable use of sensitive workforce data, and promote responsible AI deployment. The role requires independently translating ambiguous business needs into scalable technical solutions and enabling sustainable AI ownership across the organization.

The Account Executive owns the full B2B sales cycle in Orange County, including territory development, prospecting, lead generation, relationship building, product presentations, contract negotiation, and closing. The role manages a sales pipeline, meets revenue quotas, conducts cold outreach, networks with the small-business community, represents Justworks, and provides customer insights to support product development. Travel within the territory is required for networking events, trade shows, and prospect meetings.

Manage the full B2B sales cycle in the Los Angeles territory, including prospecting, pipeline development, market research, relationship building, presentations, negotiations, and closing. The role focuses on acquiring new business, meeting sales quotas, networking with small businesses, representing Justworks’ solutions, and traveling locally for client meetings and events.

Manage the full B2B sales cycle in the San Diego territory, including prospecting, lead generation, pipeline development, relationship building, product presentations, contract negotiation, and closing. The role focuses on acquiring new business from small businesses, meeting sales quotas, networking within the local entrepreneur community, advocating for customers, and representing Justworks at events. Approximately 25% in-territory travel is required.