Justworks
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HR Tech • Payments • Professional Services • Software
Lead product analytics projects, define success metrics, design experiments, conduct causal and statistical analyses, and translate complex data into actionable product and business strategies. Partner with Product, Engineering, Design, Finance, Marketing, and Revenue teams to prioritize roadmaps, improve customer experiences, strengthen data foundations, and apply AI-assisted approaches to accelerate analysis and decision-making.
HR Tech • Payments • Professional Services • Software
Manage employee customer inquiries by phone, email, and chat regarding payroll, benefits, timekeeping, HR, and software. Resolve cases through CRM workflows, provide accurate and empathetic support, escalate complex issues, maintain product expertise, and communicate customer feedback and software bugs to internal teams. The role requires a 12pm–9pm EST schedule after approximately four weeks of mandatory paid virtual training.
HR Tech • Payments • Professional Services • Software
Build and own production-grade AI systems for the People function, including agentic workflows, RAG pipelines, data integrations, evaluation frameworks, and privacy controls. Partner with People, engineering, and data teams to translate operational needs into reliable tools, manage sensitive workforce data, and promote responsible AI deployment. The role requires hands-on software engineering, LLM production experience, strong data retrieval and access-control knowledge, and the ability to independently deliver solutions in ambiguous environments.
HR Tech • Payments • Professional Services • Software
Build and maintain AI-native marketing operations systems, including Salesforce and Customer.io integrations, lead lifecycle workflows, campaign QA agents, inbound qualification and routing agents, data integrity checks, and self-service marketing tools. The role requires programming, API integrations, SQL, CRM administration, marketing operations expertise, and automation. It is an entry point to the GTM Engineering ladder, with responsibility for monitoring system uptime, documenting processes, and automating manual work.
HR Tech • Payments • Professional Services • Software
Leads performance and program analytics to explain business drivers, measure strategic initiatives, and provide recommendations to senior leaders. Manages and develops 4–5 analysts while remaining hands-on in hypothesis-driven analysis. Partners with analytics engineering, data governance, and advanced analytics teams, and establishes responsible AI practices for analytical work.
HR Tech • Payments • Professional Services • Software
Partner with the CEO and executive team to drive enterprise priorities, strategic planning, operating cadence, board communications, and complex cross-functional initiatives. Lead AI-enabled operating transformation from workflow redesign through adoption and measurement. Resolve cross-functional issues, manage special initiatives, and develop the Strategy & Operations capability, talent strategy, and career paths.
HR Tech • Payments • Professional Services • Software
Develop and lead integrated, multi-channel brand campaigns from strategy through launch. Write high-quality copy across manifestos, scripts, social, digital, out-of-home, websites, and experiential work. Collaborate with strategists, designers, filmmakers, animators, producers, agencies, and marketing teams while presenting and stewarding creative concepts. Use AI tools to support ideation and maintain strong editorial judgment and brand consistency.
HR Tech • Payments • Professional Services • Software
Leads the international EOR onboarding function, managing specialists and overseeing global employment agreements, compliance, benefits, customer implementation, and retention. Establishes KPIs, SLAs, playbooks, and process improvements while partnering with Sales, Legal, Product, and Operations. Resolves complex customer issues, supports new-market launches, allocates team resources, develops talent, and drives supplemental-service revenue and EOR growth.
HR Tech • Payments • Professional Services • Software
Leads the international onboarding function for EOR customers, managing specialists and overseeing employment agreements, compliance, benefits, and implementation across jurisdictions. Establishes KPIs, SLAs, playbooks, and process improvements; resolves complex customer and regulatory issues; partners with Sales, Legal, Product, and Operations; supports retention, expansion, and revenue growth; and manages team capacity, performance, coaching, and talent development during rapid growth.
HR Tech • Payments • Professional Services • Software
Manage a dedicated customer portfolio, building relationships with administrators and executives to drive retention, satisfaction, expansion, and revenue growth. Conduct business reviews, provide proactive support and education, triage customer inquiries, coordinate cross-functional solutions, and represent the Justworks brand and product suite. The role requires consultative communication, problem-solving, organization, adaptability, and experience in customer success, account management, or complex customer service.
HR Tech • Payments • Professional Services • Software
Build and deploy AI agents that redesign and automate business workflows across Justworks International. Identify high-impact opportunities, map processes, define human-in-the-loop systems, integrate business platforms, and ship production agents. Own evaluation, monitoring, quality, cost, latency, adoption, and business KPIs while partnering with AI, operations, customer success, and leadership teams.
HR Tech • Payments • Professional Services • Software
Lead quantitative and qualitative market research across customer panels, brand tracking, thought leadership, and advertising concept testing. Manage research vendors, survey platforms, participant recruitment, data quality, and panel operations. Synthesize findings into executive-ready recommendations and data stories for marketing, product, and communications teams. Build reusable research frameworks, improve ResearchOps workflows, support data governance, and provide light mentorship to junior team members.
HR Tech • Payments • Professional Services • Software
Leads PR, media relations, and executive thought leadership initiatives. Secures traditional and emerging media placements, develops communications strategies, creates press materials, supports executive events and social content, manages PR agencies and media tools, and reports on communications impact. Partners cross-functionally to create newsworthy ideas, strengthen brand narratives, and support product launches and major company moments.
HR Tech • Payments • Professional Services • Software
Supports daily operations for FSA, DCFSA, HSA, COBRA, and ACA benefit programs. Triages and resolves inquiries, manages employer charges, troubleshoots enrollment and EDI issues, collaborates with vendors and internal teams, and helps develop benefit resources and improve systems.
HR Tech • Payments • Professional Services • Software
Lead product marketing for Justworks workforce management products, owning positioning, messaging, go-to-market strategy, launches, adoption, and growth. Conduct customer and competitive research, influence product roadmaps, develop enablement, define success metrics, and lead cross-functional initiatives across Product, Design, Engineering, Marketing, Revenue, and Customer Success. Translate complex operational and compliance workflows into clear customer value and measurable business outcomes.
HR Tech • Payments • Professional Services • Software
Supports small-business customers with benefits-related questions and issues involving health, retirement, insurance, wellness, and commuter benefits. Provides phone, ticket, and chat support; explains policies, eligibility, and employee rights; troubleshoots using plan documents and business rules; manages open issue queues; and identifies product or process improvements with cross-functional teams.
HR Tech • Payments • Professional Services • Software
Plans and performs integrated financial, operational, SOX, SOC, and technology audits; assesses enterprise risks and internal controls; reports findings and tracks remediation. Partners with management and external auditors, supports Enterprise Risk Management and audit planning, develops continuous monitoring and performance reporting, and uses data analytics and generative AI to improve audit efficiency. Delivers risk and control awareness training and advises stakeholders on process improvements and emerging AI governance controls.
HR Tech • Payments • Professional Services • Software
Own and operate Justworks’ shared Temporal platform, hardening its self-hosted cluster for multi-tenant reliability, scalability, security, and regional resilience. Define SLOs, observability, alerting, and safe workflow conventions; guide tenant teams on retries and idempotency; lead migrations and infrastructure consolidation; manage capacity and costs; and participate in on-call incident response, troubleshooting, and postmortems.
HR Tech • Payments • Professional Services • Software
Leads and develops an AI Enablement engineering team responsible for Justworks’ employee AI platform, agentic AI applications, integrations, automation, and deployment standards. The role combines people leadership with hands-on architecture, software development, debugging, security, platform reliability, and production operations. It also drives employee education, self-service tooling, AI adoption, evaluation, observability, and continuous improvement while partnering with technical and business stakeholders.
HR Tech • Payments • Professional Services • Software
The Senior Product Marketing Manager will develop pricing strategies, conduct analysis to inform decisions, collaborate cross-functionally, and lead pricing initiatives to enhance revenue and customer trust.
