Justworks
Teams at Justworks
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HR Tech • Payments • Professional Services • Software
Guide new customers through onboarding and implementation, monitor milestones, resolve blockers, answer questions within service-level agreements, verify account setup, support first payroll completion, and deliver handoff communications. The role requires organized customer partnership, proactive follow-up, consultative communication, attention to detail, and the ability to manage structured processes while adapting to customer needs.
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HR Tech • Payments • Professional Services • Software
Manage the full B2B sales cycle for a defined Florida territory, including prospecting, pipeline development, market research, networking, relationship building, product presentations, contract negotiation, and closing. The role focuses on acquiring new business, meeting quotas, representing Justworks, gathering customer insights, and traveling up to 25% for networking events, trade shows, and client meetings.
HR Tech • Payments • Professional Services • Software
Build and optimize AI-powered customer support experiences, Zendesk workflows, automations, and integrations. Configure and tune AI servicing platforms, measure support performance, redesign processes, test emerging technologies, and partner with Product, Engineering, Support, Data, Revenue Operations, and vendors. Lead implementation, experimentation, platform modernization, and continuous improvement as a hands-on individual contributor.
