Justworks Leadership & Management

Justworks managers lead through clear expectations, regular feedback, employee development and transparent communication about company priorities. The company also trains managers to support different working styles, create inclusive teams and give employees the autonomy to contribute toward shared goals.

• Clear direction with room for ownership: Justworks believes employees perform best with a balance of direction and autonomy, challenge and support, and freedom to grow with permission to fail. Managers help employees understand team priorities while giving them space to make decisions, experiment and take responsibility for outcomes. Employees describe leaders as caring and willing to provide meaningful autonomy.
• Development built into management practices: JustGrow gives managers and employees a structure for annual performance reviews and ongoing development conversations focused on achievements, growth opportunities and individualized career goals. People Leader Forums build competence and confidence among new and experienced people leaders, while the two-year Justworks Leaders’ Fellowship prepares high-performing early-career managers for future senior leadership roles.
• Feedback that strengthens the work: Managers use regular check-ins, technical proposal sessions, team demonstrations and cross-functional forums to give employees timely feedback and help teams make stronger decisions. A manager of strategy operations said these practices produce “better technical decisions, faster feedback loops, engaged engineers and deeper customer empathy.”
• Transparent goals and strategic context: Leaders communicate company direction through executive conversations, all-hands meetings and cross-department onboarding. New hires receive direct access to senior leaders, while teams use shared documentation, reporting milestones and regular check-ins to connect day-to-day decisions with broader customer and business goals. A sales manager said executive access reinforces openness, one of Justworks’ core values.
• Inclusive and adaptable people leadership: All Justworks managers participate in inclusive people-management training covering relationship building, social identity in leadership and disrupting interpersonal bias. Managers are encouraged to make room for different lived experiences and support employees in bringing their full selves to work.
• External signals:
  • Leadership quality: Employees rate Justworks’ leadership 77 out of 100, placing it in the top 15% of similarly sized companies. (Comparably)
  • Responsive management: Employee reviews describe the executive team as responsive, adaptive, open and invested in employee wellbeing. (Comparably)
  • Manager support: Recent reviews praise helpful leaders, caring managers, regular communication about company direction and fair performance calibrations. (Glassdoor)

Bottom line: Justworks managers support employees by setting direction, providing feedback, investing in development and creating enough autonomy for people to take ownership of work connected to the company’s goals.