Jobs at i3 Verticals

Sell Enterprise Content Management (ECM) solutions to new and existing clients by identifying, qualifying, and closing opportunities. Build trusted relationships with senior executives, prepare proposals, demo software, manage opportunities in a CRM, collaborate with partners and internal pre/post-sales teams, and meet monthly, quarterly, and annual revenue targets. Role requires frequent travel.

Manage two regional software support teams, oversee support operations, develop processes and documentation, monitor KPIs and SLAs, resolve escalations, collaborate with product and development, and foster customer-centric service.

Contribute to software development, delivering secure and scalable solutions, collaborating with teams, optimizing systems, and supporting product modernization.

Provide front-line technical support for proprietary software via phone, email, and remote access. Troubleshoot, resolve, document, and escalate issues; deploy and train clients on software; build relationships with clients, developers, and internal teams.

Configure and install software and databases for justice-sector clients, analyze business processes, create and run tests, train users, support go-live and post-go-live, resolve issues, migrate solutions to production, and document implementations while coordinating with stakeholders and project teams.

Sell SaaS solutions to public sector clients across a Mid-West territory. Generate new logo revenue, develop territory strategy, build trusted client and partner relationships, manage opportunities in CRM, coordinate pre- and post-sales teams, create proposals, and meet monthly, quarterly, and annual targets. Role requires significant travel and acting as a lead worker overseeing coordination and quality.

Manage a software engineering team, overseeing product delivery, technical solutions, and Agile methodologies while fostering a culture of excellence.

Design, build, and maintain secure, scalable enterprise software within the Microsoft .NET ecosystem. Contribute to architecture, implement infrastructure-as-code, participate in code reviews, automate testing and CI/CD, troubleshoot full-stack issues, and collaborate with product and QA to deliver production-grade solutions.

Provide phone, email, and remote technical support for PaySchools products, troubleshoot and diagnose issues, perform installations/configurations, train customers, maintain documentation, and act as SME for at least three products to ensure timely, high-quality customer service.

Provide front-line technical support for proprietary software via phone, email, and remote access; troubleshoot and resolve application issues; document and escalate incidents; deploy software and train clients; maintain relationships with clients, team members, and developers.

The Key Account Manager is responsible for relationship building, client engagement, satisfaction improvement, opportunity identification, and collaboration with internal teams to enhance service delivery.