Jobs at i3 Verticals

Provides front-line technical support for proprietary software used in government system implementations. Troubleshoots and resolves application issues, escalates unresolved problems, documents support activities, analyzes gathered information, maintains client and team relationships, and deploys and trains clients on software applications and updates. The role requires strong technical, troubleshooting, communication, customer service, prioritization, and multitasking skills.

Leads platform engineering strategy and a hands-on technical team across AWS and Azure. Owns the internal developer platform, Terraform and Scalr infrastructure-as-code ecosystem, reference architectures, technical standards, compliance controls, vendor relationships, platform KPIs, and multi-cloud consistency. Provides architecture leadership, reviews infrastructure and application code, drives modernization, develops engineers, and partners with Solution Architecture, Cybersecurity, and Service Operations on reliability, observability, security, and continuous improvement.

Sell SaaS solutions to public sector clients across a Mid-West territory. Generate new logo revenue, develop territory strategy, build trusted client and partner relationships, manage opportunities in CRM, coordinate pre- and post-sales teams, create proposals, and meet monthly, quarterly, and annual targets. Role requires significant travel and acting as a lead worker overseeing coordination and quality.

Provide front-line technical support for proprietary software via phone, email, and remote access. Troubleshoot, resolve, document, and escalate issues; deploy and train clients on software; build relationships with clients, developers, and internal teams.

Configure and install software and databases for justice-sector clients, analyze business processes, create and run tests, train users, support go-live and post-go-live, resolve issues, migrate solutions to production, and document implementations while coordinating with stakeholders and project teams.

Provide phone, email, and remote technical support for PaySchools products, troubleshoot and diagnose issues, perform installations/configurations, train customers, maintain documentation, and act as SME for at least three products to ensure timely, high-quality customer service.

Provide front-line technical support for proprietary software via phone, email, and remote access; troubleshoot, document, escalate issues; deploy and train clients; collaborate with developers and teams.

Provide front-line technical support for proprietary software via phone, email, and remote access; troubleshoot and resolve application issues; document and escalate incidents; deploy software and train clients; maintain relationships with clients, team members, and developers.

Deliver and configure JusticeTech solutions: review scopes, analyze current/future state, install databases/software, run tests, train users, support go-live and post-production, resolve issues, and document implementations.

Sell Enterprise Content Management (ECM) solutions to new and existing clients by identifying, qualifying, and closing opportunities. Build trusted relationships with senior executives, prepare proposals, demo software, manage opportunities in a CRM, collaborate with partners and internal pre/post-sales teams, and meet monthly, quarterly, and annual revenue targets. Role requires frequent travel.

Contribute to software development, delivering secure and scalable solutions, collaborating with teams, optimizing systems, and supporting product modernization.