Jobs at i3 Verticals

Directs product and software support operations, leading support teams, managing ticket queues and escalations, enforcing SLAs, monitoring service metrics, coordinating incident resolution, and partnering with Product and Engineering on recurring issues. Develops support processes, documentation, staffing plans, reporting, and continuous-improvement initiatives while ensuring customer communications, release support, regulatory compliance, and operational governance.

Leads enterprise software architecture and development across the product lifecycle. Defines technical direction, designs secure and scalable solutions, guides hands-on engineering, and drives modernization, automation, integrations, infrastructure-as-code, testing, reliability, and operational excellence. Collaborates with product, quality, and business stakeholders while mentoring engineers and managing delivery execution.

Provides front-line technical support for proprietary software through phone, email, and remote access. Troubleshoots and resolves application issues, escalates unresolved problems, documents support activity, analyzes reported data, maintains client and team relationships, and deploys and trains users on software applications and updates.

Provides front-line technical support for proprietary software applications through phone, email, and remote access. Troubleshoots and resolves application issues, escalates unresolved problems, documents support activity, analyzes reported data, maintains client and internal relationships, and deploys and trains clients on software applications and updates.

Provides front-line technical support for proprietary software used in government implementations. Responsibilities include troubleshooting application issues, assisting clients by phone, email, and remote access, escalating unresolved problems, documenting issues, analyzing data, maintaining client relationships, and deploying and training users on software applications and updates.

Entry-level Business Analyst responsible for gathering and documenting software requirements, creating user stories and process documentation, developing wireframes and flowcharts, and testing functionality in QC and UAT. The role collaborates with clients, Product Owners, Engineering Managers, and developers, manages Jira documentation and defects, supports Agile Scrum delivery, and coordinates multiple projects and deadlines.

Provides front-line technical support for proprietary software applications through phone, email, and remote access. Troubleshoots and resolves application issues, escalates unresolved problems, documents support activities, analyzes issue data, and maintains relationships with clients, developers, management, and team members. The role also deploys software and trains new and existing clients on applications and updates.

Own product vision, goals, backlog prioritization, stakeholder communication, project dependencies, and development sequencing. The Product Owner aligns customer and business needs with development activities, prioritizes scope, budget, and timelines, and oversees product delivery through planning, refinement, review, and sprint phases.

Implements software solutions for customers by gathering requirements, assessing environments, configuring systems, validating data, conducting demonstrations and training, supporting testing and go-live, troubleshooting issues, and coordinating transition to support. The role also manages stakeholder communication, tracks project risks and milestones, documents implementation practices, and supports enhancement scoping and prioritization. Travel up to 40% is required within the Georgia territory.

Provides technical consulting throughout software implementation projects, including requirements gathering, solution design, configuration, installation, testing, documentation, and production rollout. Develops OnBase document capture, storage, and workflow solutions; analyzes client needs; writes functional specifications; troubleshoots application issues; and evaluates software and hardware platforms. The role requires client collaboration and knowledge of ECM, databases, system architecture, interfaces, and web application development.

Leads and grows multiple software engineering teams, oversees product technology roadmaps, and delivers full-stack solutions. Drives automation, Agile practices, quality metrics, capacity planning, budgeting, and offshore delivery. Partners with Product and business leaders to prioritize initiatives, improve efficiency, mentor talent, and establish operational standards. Applies security policies and manages internal and external partnerships while ensuring timely, high-quality delivery.

Leads platform engineering strategy and a hands-on technical team across AWS and Azure. Owns the internal developer platform, Terraform and Scalr infrastructure-as-code ecosystem, reference architectures, technical standards, compliance controls, vendor relationships, platform KPIs, and multi-cloud consistency. Provides architecture leadership, reviews infrastructure and application code, drives modernization, develops engineers, and partners with Solution Architecture, Cybersecurity, and Service Operations on reliability, observability, security, and continuous improvement.

Provide front-line technical support for proprietary software via phone, email, and remote access. Troubleshoot, resolve, document, and escalate issues; deploy and train clients on software; build relationships with clients, developers, and internal teams.

Provide front-line technical support for proprietary software via phone, email, and remote access; troubleshoot, document, escalate issues; deploy and train clients; collaborate with developers and teams.