Teams at i3 Verticals

Monitors and improves production system reliability, responds to incidents, and develops monitoring, alerting, automation, and infrastructure tooling. Collaborates with engineering and security teams on scalable solutions, secure environments, capacity planning, performance tuning, disaster recovery, and vulnerability remediation. Maintains developer templates, scripts, configurations, documentation, and vendor-supported environments. The role also contributes to cloud migrations, CI/CD pipelines, web server configuration, and containerized application support.

Lead and mature the organization's cybersecurity strategy through security engineering, cloud security, advanced security operations, incident response, architecture, compliance, and risk management. Oversee penetration testing, vulnerability management, threat detection, security tooling, and regulatory readiness. Partner with technology, infrastructure, legal, and compliance teams; manage vendors and budgets; report security metrics; and mentor cybersecurity professionals while serving as an escalation point for critical incidents.

Provides Tier I technical support for proprietary software through phone, email, and remote access. Troubleshoots and resolves application issues, escalates unresolved problems, documents support activities, analyzes gathered data, builds client relationships, and deploys and trains clients on software applications and new versions.