Software Support Analyst I

JOB TITLE:  Software Support Analyst I
DEPARTMENT:  Public Sector
REPORTS TO:  Director of Support
JOB LOCATION:  Piney Flats, TN
TRAVEL:  0% - 15% travel required
ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
• Build and maintain effective relationships with team members, management, in-house software developers and clients.
• Identify, troubleshoot and resolve application issues.
• Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
• Document all reported issues and task details; analyze gathered data.
• Deploy and provide training on software applications to new clients and new versions to current clients.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• High school diploma or equivalent
• Two (2) years related experience
• Must have a proficient understanding of computer and technical concepts
• Must have strong troubleshooting skills
• Must have strong verbal and written communication skills
• Knowledge of SQL is a plus, but not a requirement
• Ability to prioritize workload and manage multiple responsibilities effectively
• Available to work in the Piney Flats office

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Associate’s degree or higher from a college or university is preferred

Qualifications Education Required High School or better. Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.