i3 Verticals

Software Support Analyst I

Reposted One Month Ago

Be an Early Applicant

Piney Flats, TN, USA

In-Office

Junior

Fintech

The Role

Provide front-line technical support for proprietary software via phone, email, and remote access; troubleshoot, document, escalate issues; deploy and train clients; collaborate with developers and teams.

Summary Generated by Built In

JOB TITLE: Software Support Analyst I
DEPARTMENT: Public Sector
REPORTS TO: Director of Support
JOB LOCATION: Piney Flats, TN
TRAVEL: 0% - 15% travel required
ESSENTIAL DUTIES & RESPONSIBILITIES:

Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
Build and maintain effective relationships with team members, management, in-house software developers and clients.
Identify, troubleshoot and resolve application issues.
Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
Document all reported issues and task details; analyze gathered data.
Deploy and provide training on software applications to new clients and new versions to current clients.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

High school diploma or equivalent
Two (2) years related experience
Must have a proficient understanding of computer and technical concepts
Must have strong troubleshooting skills
Must have strong verbal and written communication skills
Knowledge of SQL is a plus, but not a requirement
Ability to prioritize workload and manage multiple responsibilities effectively
Available to work in the Piney Flats office

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

Associate’s degree or higher from a college or university is preferred

Qualifications Education Required High School or better. Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Skills Required

High school diploma or equivalent
Two (2) years related experience
Proficient understanding of computer and technical concepts
Strong troubleshooting skills
Strong verbal and written communication skills
Knowledge of SQL
Ability to prioritize workload and manage multiple responsibilities effectively
Available to work in the Piney Flats office
Associate's degree or higher

i3 Verticals Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about i3 Verticals and has not been reviewed or approved by i3 Verticals.

Retirement Support — 401(k) and Roth 401(k) plans include employer matching, and HSA matching is also described in company materials. This structure provides baseline retirement savings support even if the exact match formula is not publicly detailed.
Flexible Benefits — A wide menu of options—FSAs/HSAs, voluntary disability, critical illness, accident, and pet coverage, plus an EAP—allows some customization and choice. Core medical, dental, and vision coverage with 24/7 virtual doctor visits further broadens how care can be accessed.
Wellbeing & Lifestyle Benefits — Virtual doctor access and an Employee Assistance Program offer convenient wellness support. These resources complement the standard health coverage and other protections listed by the company.