Jobs at Faye (withfaye.com)

Design, build, and deploy scalable backend services using TypeScript. Own features end-to-end, optimize PostgreSQL schemas and queries, perform code reviews, troubleshoot production, improve observability and reliability, and collaborate with Product, Frontend, and QA teams.

Lead and scale the insurance operations function, build the operating model for product development and launches, coordinate with underwriters and partners, implement QA and documentation standards, reduce operational risk, and create repeatable processes for disciplined, scalable execution across Product, Partnerships, and Underwriting.

Manage and grow travel-industry accounts by developing strategic account plans, engaging clients with presentations and solutions, analyzing market trends, and representing Faye at industry events to drive revenue and retention.

Lead and close national strategic partnerships with airlines, OTAs, banks and large travel intermediaries. Own deal strategy and negotiations, position the company as a premier travel insurance partner, and collaborate with product, marketing, operations, and customer success to implement partnerships. Set and drive ambitious revenue targets and accountability for delivering transformative, high-value long-term agreements.

Drive day-to-day operational execution, maintain and improve workflows and tools, lead AI automation initiatives, identify and solve operational gaps, build growth measurement frameworks, and support cross-functional strategic projects to improve efficiency and scale GTM efforts.

Design, build, and operate scalable backend services for web and mobile products. Own features end-to-end, write maintainable TypeScript, optimize PostgreSQL performance, participate in architecture decisions, perform code reviews, troubleshoot production issues, and collaborate cross-functionally to deliver reliable systems.

Lead West Coast business development for travel insurance by building partnerships with travel advisors, agencies, and providers. Own partner lifecycle from lead generation and negotiation to onboarding and support, develop and manage pipeline, forecast and budget, and represent the company at industry events to drive distribution and revenue growth.

Lead business development for the Mid-America region, building pipelines and closing B2B2C partnerships with travel advisors, agencies, and suppliers. Own partnerships end-to-end, generate leads, negotiate agreements, and represent Faye at industry events. Use data analysis and forecasting to meet growth targets and support partner adoption.

Lead an AI-first transformation of customer-facing functions, manage hybrid human and virtual agent teams, oversee complex logistics (including medical evacuations), align CX and Claims for seamless handoffs, implement next-gen CX tooling, scale global omni-channel B2C operations, and drive efficiency with metrics.

Serve as technical authority for backend systems across three cross-functional teams: define architecture patterns and standards, lead design reviews and implementations, identify and remediate technical debt and performance bottlenecks, drive scalability and reliability roadmaps, and partner with product and engineering leads to elevate engineering practices.

Provide fast, friendly multi-channel (phone, chat, email) support for travel-related inquiries, resolve issues, maintain high performance metrics, collaborate across teams, and assist with claims and real-time trip assistance.

Lead the transformation of customer experience into an AI-first, tech-driven organization. Oversee CX and claims handoffs, manage hybrid human and virtual agent teams, ensure operational excellence for complex medical/travel cases, implement next-generation CX tooling, and scale global, omni-channel B2C support.

Build and maintain high-scale backend services and APIs (Node.js/TypeScript), own end-to-end features including database design and frontend (React.js), optimize for scalability and security, collaborate across Product and Design, participate in code reviews, and improve CI/CD and microservices architecture.

Lead East Coast business development for travel insurance: build and manage pipeline, source and close partnerships with travel advisors/agencies, negotiate distribution agreements, support partner onboarding and adoption, represent the company at industry events, and use data to forecast and budget. Domestic and international travel required.

Provide best-in-class claims service for travel insurance: handle inbound calls and digital inquiries, manage claims and emergency support, collect travel intelligence, interact with travel and medical providers, resolve customer complaints across channels, and collaborate cross-functionally to ensure accurate, timely, empathetic claim outcomes.

Provide phone, email, and chat support for US travelers; resolve travel and emergency issues, liaise with travel and medical providers, collect travel intelligence, handle complaints empathetically, and collaborate cross-functionally to deliver timely, high-quality service.