Jobs at Faye (withfaye.com)

Lead Faye’s financial planning, budgeting, forecasting, reporting, variance analysis, KPI measurement, and business performance management. Build scalable FP&A processes, models, and reporting cadences while partnering with leadership, Growth, Accounting, and Data teams. Support acquisition strategy and partner performance, monitor capital efficiency, and introduce AI-driven automation for anomaly detection, budget-versus-actual reporting, controls, and cash-flow forecasting.

Serve as technical authority for backend systems across three cross-functional teams: define architecture patterns and standards, lead design reviews and implementations, identify and remediate technical debt and performance bottlenecks, drive scalability and reliability roadmaps, and partner with product and engineering leads to elevate engineering practices.

Serve as the technical bridge between Business Development and Engineering: lead pre-sales scoping and demos, own end-to-end partner integrations, troubleshoot post-launch issues, analyze data with SQL/Tableau to drive growth, and coordinate stakeholders to ensure successful launches and scalable processes.

Own reporting and reconciliation across insurance operations: write SQL to pull and validate data, investigate discrepancies, build underwriting raters, maintain dashboards, support carriers and stakeholders, and improve automation and data quality.

Drive distribution growth for Faye by developing partnerships with travel advisors, agencies, suppliers, and travel service providers. Build and manage business opportunity pipelines, generate leads, evaluate opportunities, negotiate agreements, and support partners from onboarding through utilization. Represent the company at industry conferences and events while contributing to forecasting, budgeting, and data analysis. The role requires strong communication, relationship-building, independent execution, and domestic and international travel.

Lead and close national strategic partnerships with airlines, OTAs, banks and large travel intermediaries. Own deal strategy and negotiations, position the company as a premier travel insurance partner, and collaborate with product, marketing, operations, and customer success to implement partnerships. Set and drive ambitious revenue targets and accountability for delivering transformative, high-value long-term agreements.

Design, build, and operate scalable backend services for web and mobile products. Own features end-to-end, write maintainable TypeScript, optimize PostgreSQL performance, participate in architecture decisions, perform code reviews, troubleshoot production issues, and collaborate cross-functionally to deliver reliable systems.

Lead West Coast business development for travel insurance by building partnerships with travel advisors, agencies, and providers. Own partner lifecycle from lead generation and negotiation to onboarding and support, develop and manage pipeline, forecast and budget, and represent the company at industry events to drive distribution and revenue growth.

Build and maintain high-scale backend services and APIs (Node.js/TypeScript), own end-to-end features including database design and frontend (React.js), optimize for scalability and security, collaborate across Product and Design, participate in code reviews, and improve CI/CD and microservices architecture.

Design, build, and deploy scalable backend services using TypeScript. Own features end-to-end, optimize PostgreSQL schemas and queries, perform code reviews, troubleshoot production, improve observability and reliability, and collaborate with Product, Frontend, and QA teams.

Provide phone, email, and chat support for US travelers; resolve travel and emergency issues, liaise with travel and medical providers, collect travel intelligence, handle complaints empathetically, and collaborate cross-functionally to deliver timely, high-quality service.

Manage and grow West Coast travel industry accounts through strategic planning, client engagement, market analysis, and representation at industry events. Build strong partner relationships to drive retention and revenue growth for Faye's travel insurance products.

Manage and grow B2B2C accounts in the travel industry by building relationships, executing strategic account plans, engaging clients, analyzing market trends, and representing Faye at industry events to drive revenue and retention.

Lead pursuit and growth of strategic enterprise travel partnerships. Own full sales cycle from prospecting to negotiation, structure innovative commercial terms, collaborate cross-functionally, maintain CRM pipeline discipline, and represent the company at industry events.

Lead pursuit, negotiation, and launch of high-value travel partnerships (tour operators, cruise lines, OTAs, airlines). Own full sales cycle, build executive relationships, develop tailored commercial strategies, collaborate cross-functionally to deliver custom products, maintain pipeline and forecasting, and represent the company at industry events.

Lead AI engineering strategy and execution across the company: prioritize and coordinate GenAI and agentic initiatives, set technical direction for prompts, retrieval, serving, observability, and guardrails, partner with platform engineering to scale infrastructure, build governance and education programs, and translate AI roadmaps into measurable business outcomes.

Manage and own security infrastructure and operations: lead incident response simulations, remediate vulnerabilities, improve observability and alerting, support secure cloud design, monitor and respond to alerts, review security tooling, and implement automated controls for compliance (SOC2, PII).