Teams at Faye (withfaye.com)

Manage and grow West Coast travel industry accounts through strategic planning, client engagement, market analysis, and representation at industry events. Build strong partner relationships to drive retention and revenue growth for Faye's travel insurance products.

Own product analytics across the organization, partnering with Product, Data, Engineering, and leadership to define KPIs, analyze funnels and customer behavior, evaluate experiments, measure product impact, and identify opportunities. Build dashboards and recurring insights with Tableau, Mixpanel, Snowflake, dbt, and AI tools while ensuring data quality and communicating actionable recommendations to technical and non-technical stakeholders.

Provide fast, friendly multi-channel (phone, chat, email) support for travel-related inquiries, resolve issues, maintain high performance metrics, collaborate across teams, and assist with claims and real-time trip assistance.