Teams at Faye (withfaye.com)

Provide fast, friendly multi-channel (phone, chat, email) support for travel-related inquiries, resolve issues, maintain high performance metrics, collaborate across teams, and assist with claims and real-time trip assistance.

Handle travel insurance claims and provide real-time assistance to U.S. customers through phone, email, and chat. Responsibilities include responding to travel inquiries and emergencies, monitoring travel intelligence, coordinating with travel and medical providers, resolving complaints, processing customer requests, and collaborating across departments. The role requires accurate, empathetic, timely service and is hybrid in Richmond, Virginia.

Lead Faye’s financial planning, budgeting, forecasting, reporting, variance analysis, KPI measurement, and business performance management. Build scalable FP&A processes, models, and reporting cadences while partnering with leadership, Growth, Accounting, and Data teams. Support acquisition strategy and partner performance, monitor capital efficiency, and introduce AI-driven automation for anomaly detection, budget-versus-actual reporting, controls, and cash-flow forecasting.