Jobs at EQ Bank | Equitable Bank

Supports the Operations and Enablement team for Equitable Bank’s face-to-face acquisition channel. Responsibilities include reporting, data analysis, compliance and risk reviews, process improvement, asset management, dashboard and documentation preparation, go-to-market launches, promotional campaigns, vendor activities, and project coordination.

Supports enterprise risk reporting, AI-enabled automation, data analysis, governance, and transformation initiatives. Responsibilities include running SQL extracts, validating and reconciling data, preparing reports and presentations, documenting processes, coordinating stakeholder inputs, developing AI workflows, and supporting regulatory engagement. The role uses Excel, Power BI, PowerPoint, and SQL to improve reporting efficiency, accuracy, transparency, and audit readiness.

Supports customer analytics, predictive modeling, Next Best Action strategies, campaign measurement, customer journey analysis, dashboards, and performance tracking. The role prepares and analyzes data, automates reporting processes, partners with Marketing, Product, and Analytics teams, and communicates insights to technical and non-technical stakeholders.

Supports credit risk and account management scorecard development, monitoring, validation, and optimization. Analyzes customer, portfolio, and performance data; creates dashboards, reports, KPIs, and recommendations; performs statistical performance monitoring and assists with model validation and challenger testing. The role also contributes to reporting automation and decision-support tools while collaborating with Credit Risk, Fraud, AML, Product, Marketing, Operations, and Model Risk teams.

Leads regional mortgage sales teams, broker relationships, market-share growth, and revenue targets across Alternative and Reverse Mortgage portfolios. Oversees sales execution, coaching, performance reporting, CRM discipline, marketing campaigns, budgets, network partnerships, and escalations. Partners with senior sales, underwriting, product, and marketing leaders to execute regional strategy, improve broker engagement, manage risk, and achieve volume goals.

Designs and delivers solution-level architectures for AI, agentic, application, integration, and data initiatives. The role translates business requirements into implementable designs, selects cloud technologies and integration patterns, develops LangGraph/LangChain-based agent workflows, and ensures security, governance, scalability, and compliance. The architect collaborates with enterprise architecture, data, cybersecurity, IAM, vendors, and delivery teams while guiding developers and presenting designs to governance forums.

Supports PC Mastercard customer lifecycle, engagement, retention, and partnership initiatives. Analyzes customer, campaign, and business data; researches customer behavior and market trends; prepares reports, presentations, and executive materials; and coordinates internal business reviews and partner quarterly reviews. Collaborates with Digital, Marketing, Product, Data, and external partners to track performance, develop insights, manage deliverables, and support data-driven recommendations.

Supports credit risk and fraud prevention strategy through portfolio, customer, and operational data analysis. Responsibilities include developing dashboards and KPI reporting, evaluating adjudication strategies, segmenting customer and application data, monitoring fraud and loss trends, validating strategy changes, and producing ad hoc analyses and recommendations. Collaborates with Credit Risk, Fraud, AML, Product, Marketing, and Operations teams to improve reporting, data assets, and decision-support tools.

Supports payroll and expense journal entries, reconciliations, vendor payments, month-end accounting, intercompany transactions, variance analysis, and automation initiatives for banking and insurance entities. Coordinates with payroll, treasury, finance teams, and vendors while ensuring accurate and timely reporting.

Supports modern workplace endpoint management across laptops, mobile devices, Azure Virtual Desktop, and cloud workspaces. Assists with Intune and Autopilot deployments, Windows 11 configuration, patching, vulnerability remediation, compliance, Group Policy, troubleshooting, reporting, and change management. Collaborates with cybersecurity and collaboration teams to improve user experience and service delivery. Automates routine tasks using workflows, ITSM platforms, and scripting while monitoring endpoint performance and service-level compliance.

Supports the development, testing, and maintenance of RESTful APIs, ETL integrations, Power Platform solutions, microservices, and AI-enabled workflows for commercial lending and payments technology. Assists with LLM integrations, intelligent agents, workflow automation, requirements analysis, unit testing, QA triage, documentation, code reviews, incident resolution, and Agile sprint delivery. Collaborates with technical teams, business analysts, project managers, vendors, and IT stakeholders.

Provide middle- and back-office support for securities trading, including trade upload, settlements, confirmations, payment tracking, valuations and hedge accounting support. Reconcile trades, investigate discrepancies, produce daily reports, document processes, and drive process improvements across Treasury, Capital Markets, and Financial Operations.

Supports the Bank’s operational risk management framework by assessing risks and controls, conducting independent control testing, coordinating issue remediation, and preparing risk reporting. The role also supports business continuity management, maintains risk inventories and documentation, advises stakeholders on mitigation practices, and contributes to enterprise risk initiatives involving technology, cybersecurity, and third-party risk.

Supports residential mortgage funding and closing by reviewing documents, updating borrower and loan data, preparing insurance and legal documentation, monitoring disbursements, and completing post-funding setup. Reviews final reports, follows up on outstanding items, processes mortgage amendments, prepares demand letters, and maintains accurate records. The role requires strong organization, communication, attention to detail, mortgage knowledge, Microsoft Office proficiency, and the ability to meet deadlines in a high-volume environment.

Supports the customer risk portfolio management team by preparing data, conducting credit risk analysis, automating recurring reports, documenting risk strategies, implementing strategy changes, and identifying opportunities to improve customer risk management. The role uses PySpark, SQL, Python, Excel, and PowerPoint while collaborating on business growth and risk optimization initiatives.

Leads enterprise AI enablement, adoption, platform stewardship, and operational services across EQB. Establishes AI platform strategy, onboarding, access, support, reliability, observability, lifecycle management, vendor coordination, FinOps, and responsible scaling practices. Drives learning pathways, change management, communities of practice, executive engagement, and measurable adoption outcomes while coordinating engineering, architecture, governance, cybersecurity, risk, privacy, legal, infrastructure, and business stakeholders.

Provides first-line technical support for laptops, smartphones, enterprise applications, Microsoft 365, networks, printers, and other workplace technologies. Installs and deploys equipment, supports employee onboarding and relocations, maintains audio/visual systems, manages service tickets within SLA, troubleshoots remotely, develops knowledgebase content, and improves recurring issue resolution. The role also supports service requests, incident management, and internal employee technology needs.

Supports Credit Risk teams with IFRS 9 control automation, AI tool enablement, electronic document organization, process improvement, testing, data integrity, and documentation. The intern assists with risk-related analysis and transformation initiatives while following governance standards. The role requires curiosity, attention to detail, strong organization, communication, and an interest in technology, finance, and credit risk.

Supports the AI Centre of Enablement by coordinating enterprise AI training logistics, tracking enrollment and certifications, organizing workshops, maintaining SharePoint content, creating internal communications, preparing training materials, gathering feedback, and supporting operational reporting and documentation. The role provides exposure to AI adoption, governance, change management, and digital transformation in a regulated banking environment.

Leads commercial real estate credit portfolio management, including underwriting, renewals, annual reviews, amendments, risk assessment, compliance, reporting, workflow monitoring, and service metrics. Manages and mentors team members, evaluates training and performance, oversees audits, supports broker and commercial team relationships, promotes portfolio growth and retention, and ensures lending activities comply with bank policies, regulatory requirements, and risk appetite.