Jobs at EQ Bank | Equitable Bank

Lead CIAM strategy, governance, and roadmap; engage business and product stakeholders; set standards for customer authentication, authorization, identity lifecycle and consent; provide high-level architecture and technical oversight for CIAM platforms (Auth0/Okta); prioritize initiatives, assess risks, and support audits and vendor strategy while enabling secure, compliant, and scalable customer identity capabilities.

Leads EQB’s channel automation and knowledge strategy for customer self-service and agent efficiency. The role develops technology roadmaps, evaluates AI, CRM, knowledge, telephony, cloud, and API solutions, manages senior stakeholders and vendors, translates business needs into technical initiatives, and leads a team of directors and senior managers. Success is measured through improved customer and agent experiences, productivity, operational efficiency, and business KPIs.

Develops and maintains financial models for profit and loss reporting, deposit forecasting, pricing analysis, net interest margin analysis, budgeting, and forecasting. Produces scheduled and ad hoc financial reports, gathers and analyzes data, collaborates with business units, and improves modeling processes, documentation, validation, and accuracy. Requires advanced Excel and macro skills, strong analytical ability, financial reporting knowledge, attention to detail, and effective prioritization.

Build, segment, and activate audiences in Salesforce Data Cloud and Marketing Cloud; support campaign QA and launch readiness; attribute leads by acquisition channel; monitor campaign performance and contribute to reporting and insights; coordinate between marketing, analytics, lifecycle marketing, technology, and finance to improve martech processes and execution.

Provide administrative and operational HR support including employee lifecycle tasks (onboarding, transfers, offboarding), HR systems data entry, payroll and benefits assistance, responding to routine employee inquiries, supporting HR projects, audits, and process documentation while learning HR operations.

Lead SEM, paid AI and SEO strategy to drive acquisition for credit and banking products. Manage a small team, build data-driven paid search and organic plans, define KPIs, report performance, collaborate with brand, digital platforms, targeting and finance, and drive experimentation and automation to improve conversion and ROI.

The Infrastructure Architect leads the design and governance of cloud-centric infrastructure. Responsibilities include evaluating cloud services, ensuring compliance, and defining architecture standards. The role collaborates with leadership to shape cloud strategy and infrastructure solutions, integrating emerging technologies and best practices.

Leads hedge accounting, derivative valuation, settlements, reconciliations, financial reporting, disclosures, regulatory submissions, and internal controls. Manages fair-value reporting for derivatives and hedging instruments, performs hedge effectiveness testing under IAS 39 and IFRS 9, supports audits, and coordinates with Treasury, Capital Markets, custodians, and counterparties. The role also supports banking operations, procurement, accounts payable, process documentation, and financial operations improvements.

Leads EQ Bank’s national event and sponsorship strategy across multiple business lines. Owns event portfolio planning, business alignment, ROI measurement, dashboards, budgets exceeding several million dollars, vendor and sponsorship negotiations, stakeholder engagement, and execution oversight. Develops teams, presents recommendations to senior leadership, optimizes investments, and ensures consistent event quality, compliance, and measurable growth outcomes.

The Account Manager underwrites commercial mortgage renewals and reviews, ensuring compliance and delivering customer service while managing internal and external relationships.

Manages major incidents, problems, and changes across banking technology services. Responsibilities include assessing incident severity, coordinating restoration efforts, leading command centers and escalations, communicating with technical teams and executives, performing root cause analysis, managing problem resolution, facilitating CAB meetings, maintaining change controls, monitoring SLAs and service metrics, and improving procedures, monitoring, and service resilience.

The Staff Cloud Engineer will design, implement, and enhance Azure cloud platforms, Power Platform automation, AKS, and improve operational processes while collaborating with various teams to enhance platform maturity and compliance.

Administers a commercial mortgage loan portfolio by processing renewals, extensions, annual reviews, and loan detail changes in PPlus. Maintains construction progress, renewal pipeline, and management reports; coordinates documentation, due diligence, AML compliance, mortgage payouts, and funding requests. Communicates with clients and internal stakeholders, supports Account Managers and Analysts, validates data, reconciles construction advances, and ensures transactions meet approval requirements and deadlines.

Lead and run the bank's cyber resilience testing program (red team exercises, threat simulations); evaluate and prioritize enterprise cyber controls; maintain standards, procedures and guidelines; monitor control adequacy and performance metrics; provide technical guidance and subject-matter advice; drive cross-functional collaboration and manage team and technical roadmap execution.

Lead network and infrastructure strategy and design, focusing on Meraki and FortiGate across cloud and on‑prem. Collaborate with CloudOps and other teams, run proofs of concept, define security controls and governance, document architectures, and support Azure cloud infrastructure and disaster recovery solutions like Azure Site Recovery.

Lead hands-on design, build, and production of LLM-powered applications and agent workflows. Own end-to-end delivery: backend APIs, integrations, orchestration, deployment, monitoring, and iteration. Translate stakeholder needs into practical, scalable architectures, embed AI into enterprise workflows, and ensure secure, observable, compliant AI operations while contributing shared libraries and engineering patterns.

Rotational internship within Mortgage Services supporting day-to-day operations, process improvements, and research. Conduct research on systemic barriers to mortgages for Indigenous peoples, collaborate with peer interns, and deliver a final report with findings and recommendations while liaising with internal teams.

Support securitization operations and document management, assist with monthly reporting and audit readiness, manage contracts and Docusign re-signings, help implement data privacy schedules, and contribute to Indigenous ERG and Truth & Reconciliation initiatives.

Underwrite conventional commercial mortgages, ensure compliance with lending policies, manage deal pipeline and documentation, coordinate with internal and external stakeholders, perform site/drive-by inspections as needed, produce departmental reports, and contribute to department funding targets through timely, service-oriented solutions.

Lead strategy and initiatives to maximize mortgage retention and HELOC growth, balancing ROE and risk. Drive cross-functional launches, pricing, market analysis, vendor management, compliance, and performance evaluation. Own ROE assumptions, manage budgets, enable operational readiness, and lead a Senior Analyst while influencing senior stakeholders to deliver customer-centric product outcomes.