Senior Product Manager, Customer Identity and Access Management

The Core Responsibilities Of The Job:

• Assisting in development of strategy and roadmaps for service functionality in all channels, including financial/experience justification, overall design and customer experience
• Deliver new products and features in digital channels
• Maintaining industry and competitive awareness
• Supporting the team in delivering a leading, intimate customer experience in the digital channel
• Managing various vendor relationships
• Play a leadership role in the Scrum team to ensure that capabilities are in-scope, on-time and of high quality
• Translate directives and customer needs into backlog items. Serve as the primary source of external information for the Scrum teams, offering clear definitions of the targeted capability, the intended value to the customer and functional/non-functional requirements
• Assist in the development of product roadmaps. Author, refine and approve backlog items, with clearly articulated acceptance criteria
• Manage and prioritize backlog contents, ensuring sufficient depth of groomed items for development consumption and commitment
• Drive the delivery of business value, communicate progress, elicit feedback and enable stakeholder reviews for validation in the process
• Review QA test plans to align with acceptance criteria, facilitate testing and review of early builds for adherence to functional requirements
• Manage engagement with bank stakeholders and effectively communicate product release contents and expected product capabilities/customer journey
• Identify and manage business activities (operating model, training, communications, etc.) required to support agile initiatives
• Facilitate problem solving on a day-today basis as required, working closely with development on implementation challenges
• Coach team members and help with their development/desired outcomes as required

Let's Talk About You!

• Education: Post-Secondary Degree in Commerce, Management, Economics, Finance, Engineering, Computer Science, etc.
• MBA or other graduate degree a plus and/or
• 6+ years of experience leading customer identity and access management and online banking channels  (or equivalent experience) in a role such as product manager, program manager, application or channel manager
• Highly preferred experience in working on customer identity, authentication and authorization platforms (IAM), and Fraud domain
• Highly preferred product experience in ThreatMatrix, Okta, Enstream, and similar  
• Familiarity and expertise with consumer technology
• Experience with core banking systems
• Experience in working closely with technology teams in all aspects of SDLC (requirements, development, testing), including vendor teams
• Understanding of and experience in employee workflow processes and associated ticketing processes and systems used to deliver change
• Understanding of workplace collaboration tools to achieve efficiency
• Understanding of Canadian banking regulatory context
• Proven track record of delivering customer-facing service enhancements on a large scale
• Familiarity with user experience & design principles, specifically for digital interactions
• Strong attention to detail
• Proven ability to initiate and execute projects
• Good verbal and written communication skills
• Project management experience
• Previous work experience with significant accountabilities relating but not limited to: Product management and product development, Leading IT and business teams, Influencing senior executive decisions
• Enthusiastic, thorough, inclusive and results-oriented; ability and desire to help others thrive in a dynamic team-oriented environment
• Deep passion in first class customer experiences, innovation and delivering software 
• Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision) 
• Work experience in facilitation and fact-based problem solving to resolve complex issues and drive actionable outcomes
• Experience in a technology company or top-tier technology consulting firm