Jobs at EML Group

Manage physical and psychological injury claims while supporting injured workers through recovery and return-to-work journeys. Build empathetic relationships with workers, employers, medical practitioners, and rehabilitation providers; develop personalised treatment and recovery plans; implement proactive recovery strategies; and navigate challenging conversations. The role requires strong communication, resilience, customer service, collaboration, initiative, and computer literacy. Applicants must attend a face-to-face group interview and be available to commence on 26 October 2026.

Manage complex workers compensation claims for injured workers with highest needs. Responsibilities include liability determinations, entitlement reviews, physical and psychological injury claims, medical case conferences, strategic claims reviews, and wellbeing plans. The role collaborates with workers, employers, doctors, providers, and icare to coordinate rehabilitation, treatment, care, and return-to-work outcomes.

Manage workers compensation claims to support return-to-work journeys, collaborate with stakeholders, mentor colleagues, and ensure compliance with regulations.

Manage complex workers compensation claims for injured workers with high needs. Responsibilities include liability determinations, entitlement reviews, physical and psychological injury claims, medical case conferences, strategic claims reviews, and wellbeing planning. Collaborate with workers, employers, medical professionals, providers, and icare to coordinate rehabilitation, treatment, care, and return-to-work outcomes. The role is permanent, full-time, Newcastle-based, with hybrid flexibility after training.

Manage superannuation and life insurance claims including TPD, IP, terminal illness and death benefits. Ensure legislative and fund-rule compliance, communicate compassionately with members and beneficiaries, collaborate with internal teams, and implement claims management strategies to achieve optimal member outcomes.

Manage a portfolio of workers compensation claims, serving as the central contact for injured workers, employers, doctors, and rehabilitation providers. Develop and implement recovery and return-to-work strategies, maintain stakeholder relationships, provide empathetic customer service, ensure legislative and compliance adherence, and manage claims through end-to-end resolution. Conduct claims reviews, case conferences, and client meetings as needed.

Lead the National Self Insurance assurance program, including audits, risk identification, regulatory compliance, remedial actions, and continuous improvement. Provide technical guidance on workers compensation claims and legislative requirements, monitor service levels and KPIs, and build stakeholder relationships with clients, auditors, and regulators. Lead and develop assurance and technical professionals through coaching, mentoring, and training while supporting strategic initiatives and high-quality claims management outcomes.

Develop and deliver integrated marketing and communications campaigns across digital, social, email, content, and events. The role partners with senior leaders and subject matter experts, creates multi-channel content, manages brand materials, coordinates stakeholder initiatives, tracks campaign performance, and strengthens organizational reputation and industry presence. It requires strong writing, editing, campaign management, stakeholder engagement, and experience with SharePoint, Canva, content management systems, and email marketing platforms.

Manage workers’ compensation claims through the Whole Person Impairment process. Responsibilities include reviewing claims, obtaining medical and factual evidence, preparing assessment documentation, determining impairment benefit entitlements, and ensuring legislative compliance. The specialist communicates with injured workers, employers, legal representatives, and other stakeholders while handling inquiries, challenging conversations, negotiations, and claim timeframes. Strong customer service, analytical, organisational, decision-making, and relationship-building skills are essential.

Manage a portfolio of physical and psychological workers' compensation and personal injury claims end-to-end: determine liability, coordinate treatment and payments, facilitate case conferences, liaise with injured workers, employers and providers, and support recovery and return-to-work outcomes.

The Technical Specialist provides guidance and training related to the SRC Act, supports case management, and optimizes recovery outcomes for employees.

Support injured workers through recovery and return-to-work by creating RTW plans, coordinating with stakeholders, conducting face-to-face workplace and clinic visits, providing guidance and education to workers and employers, and managing a portfolio of claims with accurate records and collaboration.

Manage a portfolio of injured workers through the dispute resolution process, providing empathetic customer service, reviewing entitlements/payments/medical expenses, and supporting timely resolution with the Dispute Resolution Officer and the South Australian Employment Tribunal.

The Case Manager supports injured workers in their return to work by coordinating treatment plans and engaging with stakeholders to improve recovery outcomes.

Provide early, personalised face-to-face workers' compensation case management across specified Sydney regions. Conduct approximately eight community or site visits weekly, liaise with employers, providers and return-to-work specialists, deliver recovery and return-to-work plans, and support stakeholders to achieve optimal outcomes. Role requires regular regional travel and stakeholder consultation.

As a Case Manager, you will support injured workers in their return-to-work journey by managing their compensation claims and liaising with various stakeholders.

The Claims Consultant will manage a portfolio of workers' compensation claims, liaise with injured workers and stakeholders, and implement recovery strategies. Strong customer service and communication skills are essential.

Manage an end-to-end portfolio of workers’ compensation claims, supporting injured workers through physical and psychological recovery. Build relationships with employers, healthcare professionals, and rehabilitation providers; develop return-to-work strategies; collaborate with internal specialists; and guide claimants through recovery with empathy and professionalism. This full-time Sydney role offers work-from-home flexibility after three months.

Lead proactive review of workers compensation claims to progress recovery and return-to-work outcomes. Coordinate with Case Managers, specialist teams and external stakeholders, analyse claims data, maintain trackers, provide feedback and support development of case management teams.

Provide technical guidance and coaching for Group Life Insurance and Superannuation claims (TPD, Income Protection, Terminal Illness). Partner with case managers, team leaders and insurers to ensure compliance, quality assurance, process improvements and excellent customer outcomes.