Jobs at EML Group

Manage workers’ compensation litigation and legally complex claims, including Work Injury Damages and statutory matters before the Personal Injury Commission. Provide legal advice on legislative, regulatory and policy issues, oversee external legal providers, support litigation strategies, represent the organisation in proceedings, review case law, and advise claims teams, policyholders and employers.

Leads and develops the DevOps team while designing secure, scalable cloud and on-premises infrastructure. Builds CI/CD pipelines, manages Terraform and Ansible automation, administers AWS, Azure, VMware and Kubernetes environments, and strengthens monitoring, observability, incident response and disaster recovery. Partners with AI, infrastructure and security teams to improve developer tooling, embed security, and meet regulatory requirements. Coaches technical staff, engages stakeholders and supports reliable software delivery.

Own Microsoft Power Platform and Fabric governance, security, compliance, capacity, lifecycle management, and release standards. Lead platform strategy, maker onboarding, data security, ALM, workspace design, and AI governance. Manage a technical team and support partners while improving platform reliability, scalability, and adoption across the organization.

Manage key employer, broker, and intermediary relationships across workers compensation accounts. Develop client service plans, coordinate training and technical support, monitor claims performance, resolve issues, support retention and growth, prepare executive reviews and proposals, and provide specialist advice on workers compensation legislation and service improvements.

Manage a portfolio of superannuation insurance claims, including TPD, income protection, terminal illness and death benefits. Assess claims against legislation, fund rules and regulatory requirements, maintain accurate records, and communicate outcomes compassionately with members, representatives and beneficiaries. The role requires strong claims management, attention to detail, sensitive communication skills and collaboration with internal and external stakeholders.

Assess and determine liability for allocated workers compensation claims in accordance with legislation, guidelines, and authorised limits. Manage complex or sensitive claims, meet required timeframes, communicate decisions clearly, document actions, and maintain accurate claim data across WorkSafe and EML systems. The role requires insurance liability experience, strong legislative knowledge, resilience, empathy, and effective conflict-resolution skills. Allied Health qualifications or Mental Health First Aid certification are advantageous.

Build and operate production machine learning infrastructure, applications, APIs, CI/CD pipelines, and LLM inference workloads. The role involves Python development, Kubernetes and Docker deployments, automation, prompt engineering, LLM evaluation, inference optimization, and collaboration with technology and business stakeholders. This is a full-time, 12-month fixed-term hybrid position in Sydney.

Provides administrative and customer-focused support to claims Case Managers and staff. Responsibilities include preparing liability letters and referral documentation, authorizing simple payments, arranging claimant travel, requesting clinical notes, responding to stakeholder queries, maintaining relationships, and supporting projects, user acceptance testing, and team coverage. This is a full-time, maximum 10-month secondment in Sydney with hybrid work available after training.

Provides legal guidance to claims teams on workers compensation matters, supports Work Injury Damages claims and statutory litigation, liaises with external legal providers, monitors legislation and case law, and contributes to portfolio reviews, presentations, and legal projects.

Manage and resolve litigated workers’ compensation claims, including Work Injury Damages claims and statutory matters before the Personal Injury Commission. Provide legal advice on legislation, regulation, policy, and emerging case law; collaborate with external legal providers; represent EML in proceedings; support claims teams and policyholders; and contribute to portfolio reviews and legal projects.

Develop and maintain workforce forecasting models using claims volumes, workloads, caseloads, and attrition data. Analyze trends, monitor forecast accuracy, identify workforce risks and opportunities, and provide actionable recommendations to leaders and stakeholders. The role also supports workforce optimization and continuous improvement within a workers compensation and personal injury claims management organization.

The Legal Group Manager oversees legal performance and capability, leads teams, manages complex claims, ensures compliance, and represents EML in regulatory forums.

Provide technical support and advice to claims Case Managers on Victorian workers compensation law and WorkSafe Victoria guidelines; coach teams, review practices, develop strategic initiatives, ensure compliance, and manage stakeholder relationships to meet performance and service targets.