Jobs at EML Group

Serve as the first point of contact at the Adelaide office by managing reception, greeting visitors, answering national phone lines, monitoring a shared inbox, supporting meeting rooms, and assisting the Building Services team with administrative coordination. The role is permanent part-time and requires four days onsite weekly. Candidates need reception, administration, or call center experience, strong communication and accuracy, unrestricted Australian working rights, and Microsoft Office proficiency.

Lead complex technology transformation projects from initiation through implementation. Manage plans, budgets, resources, risks, dependencies, governance, vendors, and executive reporting while coordinating technology, business, architecture, data, and infrastructure teams. Oversee solution delivery, integration, testing, releases, and operational transition using Agile, Waterfall, or hybrid methodologies. Translate technical information into commercial and operational impacts and ensure alignment with strategic objectives and organisational standards.

Assess and determine liability for allocated workers compensation or insurance claims in accordance with legislation, guidelines, and authorised limits. Manage complex and sensitive claims, meet required timeframes, communicate decisions and progress to stakeholders, document determination processes, and maintain accurate claim data in WorkSafe and EML systems. The role requires empathy, resilience, sound judgment, and the ability to navigate difficult conversations.

Own the Microsoft Dynamics 365 CRM and Dataverse roadmap, platform configuration, enhancements, environments, testing, releases, and service management. Translate business requirements into CRM solutions, coordinate incident and change management, support integrations and access controls, and prioritize the backlog with stakeholders and vendors. The role also manages technical debt, risks, data, and platform improvements while ensuring reliable, sustainable alignment with business priorities.

Identify and secure new business opportunities in the superannuation sector, develop proposals and value propositions, build strategic partnerships, and represent EML at industry events. The role manages relationships with superannuation funds, life insurers, administrators, and other stakeholders while providing market intelligence and supporting client onboarding and growth strategy. It is a permanent hybrid position in Sydney or Melbourne with occasional interstate travel.

Manage a portfolio of physical and psychological injury claims, build empathetic relationships with injured workers and stakeholders, and coordinate personalised treatment and recovery plans. The role supports timely recovery and return-to-work outcomes through proactive case management, problem-solving, collaboration, and sensitive communication. Applicants need strong PC skills, attention to detail, organisation, resilience, and experience in a fast-paced environment such as customer service, medical reception, or a call centre.

Leads and develops the DevOps team while designing secure, scalable cloud and on-premises infrastructure. Builds CI/CD pipelines, manages Terraform and Ansible automation, administers AWS, Azure, VMware and Kubernetes environments, and strengthens monitoring, observability, incident response and disaster recovery. Partners with AI, infrastructure and security teams to improve developer tooling, embed security, and meet regulatory requirements. Coaches technical staff, engages stakeholders and supports reliable software delivery.

Provides administrative support to Case Managers handling personal injury claims. Responsibilities include processing documentation, correspondence, invoices, payments, and reimbursements; coordinating medical appointments, investigations, reports, and interpreters; responding to basic stakeholder enquiries; maintaining accurate claims records; and meeting processing deadlines. The role suits someone with administration or customer service experience who is detail-oriented, organized, communicative, comfortable with Microsoft Office, and interested in developing a career in insurance claims management.

Provides administrative and operational support to senior leaders and business stakeholders. Responsibilities include coordinating travel and purchases, managing shared inboxes, supporting employee engagement activities and workplace events, maintaining documentation and correspondence, and managing competing priorities. The role requires strong communication, organisation, discretion, customer service, problem-solving, and Microsoft Office skills. This is a 10-month full-time secondment based in Newcastle or Sydney with hybrid flexibility after training.

Manage and resolve litigated workers’ compensation and personal injury claims, including Work Injury Damages claims and statutory litigation before the Personal Injury Commission. Provide legal advice on legislative and regulatory matters, develop litigation strategies with external legal providers, represent EML in proceedings, monitor relevant case law, and support claims teams, policyholders, employers, and other stakeholders.

Manage a portfolio of physical and psychological injury workers’ compensation claims for NSW Police workers. Build empathetic relationships with injured workers, employers, healthcare providers, and rehabilitation professionals; develop recovery and return-to-work plans; coordinate stakeholders; and navigate challenging conversations. The role requires customer service, communication, resilience, computer literacy, initiative, and a commitment to helping people.

Manage an end-to-end portfolio of workers' compensation claims, liaise with injured workers, employers and health providers, design return-to-work plans, and support recovery through proactive case strategies and strong communication to achieve safe, sustainable outcomes.

Manage physical and psychological injury claims while supporting injured workers through recovery and return-to-work outcomes. Build empathetic relationships with workers, employers, practitioners, and rehabilitation providers; coordinate personalised treatment plans; collaborate with stakeholders; and navigate challenging conversations. The role requires strong customer service, communication, resilience, computer literacy, initiative, and a customer-first mindset. It is a permanent, full-time hybrid position based in Gosford.

Manage and improve Workday People Systems, including configuration, governance, reporting, dashboards, security administration, process design, and user support. Partner with stakeholders on digital strategy, system enhancements, change requests, and technology implementations. Create learning resources, maintain SharePoint content, and train People teams and managers. This is a six-month parental leave contract based in Melbourne or Sydney with hybrid work options.

Manage end-to-end permanent impairment claims for workers compensation agencies, ensuring compliance with NSW legislation, regulations, guidelines, quality measures, and timeframes. Provide technical and legal support for disputes and litigation, attend hearings and conciliations, and maintain effective relationships with clients, legal providers, and stakeholders. The role requires claims management experience, strong communication, attention to detail, and knowledge of permanent impairment benefits and Personal Injury Commission dispute determinations.

Manage workers compensation and personal injury claims by supporting injured workers and employers throughout the claims process. Responsibilities include handling inbound and outbound calls, assisting with documentation, coordinating return-to-work and injury recovery support, managing claim costs and deadlines, collaborating with injury management specialists, and maintaining accurate records. The role requires empathy, strong communication, attention to detail, customer service skills, and proficiency with Microsoft Office Suite.

Manage a portfolio of CTP claims, coordinate rehabilitation providers and treatment plans, communicate with claimants and healthcare stakeholders, and support injured customers through recovery and return-to-work journeys. The role involves health promotion, regulatory compliance, personalized claims strategies, stakeholder management, and delivering empathetic, client-focused service. Full training is provided, with hybrid work available after training.

Manage a portfolio of workers compensation cases, providing proactive support to employees and employers throughout recovery and return-to-work journeys. Responsibilities include managing caseloads within legislative and compliance frameworks, communicating with stakeholders, leading case reviews and conferences, and coordinating solutions with empathy, accuracy, and sound judgment.

Manage workers compensation and personal injury claims by supporting workers and employers, coordinating documentation and expert input, handling enquiries, maintaining accurate records, and progressing cases toward timely, sustainable return to work. The role requires empathy, strong communication, problem-solving, attention to detail, customer service, and comfort working across multiple systems.

Manage complex workers compensation claims from liability assessment through recovery and return to work. Develop claims strategies, review entitlements and payments, coordinate rehabilitation providers, manage stakeholder relationships, and support injured workers. Provide coaching and guidance to team members while resolving escalated claims and driving compliant, cost-effective outcomes.