EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Melbourne, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.
The purpose of this role is to initialise workers compensation claims and be the first point of contact for our customers. You will also be responsible for managing low-risk liability decisions and providing timely handover of accepted claims to our specialised teams.
This is a permanent, full time position based in our Melbourne office, with the flexibility to work from home.
YOUR RESPONSIBILITIES
- Provide excellent customer service to all stakeholders in line with EML Values.
- Reviewing and analysing claims and making appropriate claims management decisions within allocated time frames and in accordance with EML policies, procedures and compliance requirements.
- Preparing accurate digital claim profiles, documentation, letters and reports in accordance with EML’s case management and operational models, in relation to claims in your portfolio in line with legislation.
- Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes.
ABOUT YOU
- Demonstrated experience in a customer service environment dealing with a high volume of enquiries.
- Effectively manage your time in order to achieve deadlines within required time frames.
- Proficient in Microsoft Office applications including Word, Excel and Outlook
- Ability to accurately use multiple software in a high volume and fast paced environment.
- Demonstrate excellent communication skills both written and verbal.
- Ability to collaborate with others in order to achieve outcomes.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
Top Skills
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury.
Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support.
Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference.
We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
