EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
This will be a full-time contract ending December 2025 position based in the Newcastle Office, with flexibility to work from home.
As a Recovery Pathways Specialist, you will provide high-quality support and intervention to workers and employers involved in psychological injury claims caused by workplace conflict. This role focuses on collaborating with workers, employers, treatment providers and the primary case manager for up to 14 weeks. The intervention is designed to facilitate early access to treatment, mediate workplace conflicts, and support a safe and timely return to work.
YOUR RESPONSIBILITIES
- Resolve workplace conflict that has resulted in psychological injury claims by using your mediation and communication skills with the relevant stakeholders
- Facilitate early access to treatment and other required services to support the workers timely recovery and return to work
- Collaboratively develop and action early intervention plans to achieve key objectives
- Work effectively with Case Managers, Technical and Injury Management Specialists, and Team Leaders to support claims management
- Interact with internal and external stakeholders through video conferencing, over the phone and face to face
ABOUT YOU
- Experience or qualifications in mediation, facilitated workplace discussions or conflict resolution
- Ability to identify and resolve problems by taking action consistent with information and evidence gathered from different sources
- Strong interpersonal and communication skills across a range of mediums
- Ability to build productive relationships and meet stakeholder needs
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury.
Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support.
Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference.
We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
