Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your
talent and hard work has a purpose.

We have multiple opportunities to join EML as a workers compensation case manager working as part of the Maximising Capacity and RTW team, this exciting case management role is to pro-actively manage a portfolio of 55 - 130 week claims, provide exceptional customer service to all stakeholders and support injured workers to recover and return to work.
 

Case Managers in this team work alongside designated specialist roles including a New Employment Specialist, Technical Specialist, Clinical Advisor, Mental Injury Specialist and our Mobile Case Managers, ensuring you and your portfolio of stakeholders are supported.

This will be a permanent, full time position commencing in no later than the 24th February based in the Melbourne office, with flexibility to work from home up to 3 days per week once you've completed training.

YOUR RESPONSIBILITIES

• Provide early, timely and personal customer focused and empathetic service to injured workers and employers who have aged claims.

• Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.

• Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.

• Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).

ABOUT YOU

• Previous experience within a medical, hospitality, retail or corporate field, specialising in customer service.

• Outstanding communication skills, you'll be working with people from all walks of life.

• Thrive on working in a team environment and collaborating with others.

• Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers.

• High attention to detail and organisational skills.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•    A vibrant, collaborative innovative team culture
•    Flexibility with opportunity to WFH when you are fully trained in your role.
•    A corporate wellbeing program with discounted health insurance and gym membership
•    Access to discounts at over 350 retailers through our Rewards Hub program
•    Entitlement to an annual tenure and performance-based recognition reward
•    Comprehensive learning and development support
•    Companywide events to celebrate success.
•    Quarterly Reward and Recognition Awards
•    Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.