Jobs at Direct Supply

Build AI-powered prototypes, MVPs, and production features using React, Node.js, Python, and AWS. Develop full-stack applications, scalable APIs, data pipelines, and user-facing interfaces integrating foundation models and emerging AI technologies. Partner with product teams to identify healthcare opportunities, independently deliver end-to-end features, optimize cloud deployments, research AI advancements, and present technical concepts to stakeholders.

Supports marketing campaigns, market and competitive research, digital content development, campaign performance analysis, sales enablement, web initiatives, merchandising, and business development materials. Collaborates with product management and stakeholders to maintain data integrity, optimize marketing tactics, and improve engagement. This part-time school-year and full-time summer internship provides hands-on marketing experience for a current bachelor’s student.

Develop, test, and maintain software applications, APIs, and data-driven functionality supporting healthcare technology. Collaborate with Product teams, troubleshoot issues, participate in code reviews and agile practices, and explore AI-enabled development tools. The intern will build technical skills while contributing to secure, scalable, and reliable software solutions.

Drives sales operations efficiency through CRM administration, budgeting, variable compensation, territory planning, reporting, and data analytics. Partners with senior sales leadership to identify challenges, improve seller performance, and recommend revenue- and productivity-enhancing solutions. Leads budgeting activities, translates complex data into actionable insights, supports strategic initiatives, and mentors Sales Operations team members. Uses AI, customer insights, and technology to optimize sales processes and identify growth opportunities.

Supports new product development and launches through product and technology research, specifications, prototyping, testing, technical documentation, and cross-functional project work. The intern will evaluate product performance, recommend technologies, apply AI tools to engineering activities, and contribute to projects from concept through launch while developing engineering, quality, and business planning skills.

Supports financial planning and analysis through monthly reporting, trend analysis, forecasting, financial modeling, tax reconciliations, and process improvements. The intern will help automate reporting with Power BI and AI tools, analyze financial and operational data, collaborate with Finance and business stakeholders, and communicate findings through presentations and data-driven storytelling.

Lead the National Brands supply chain strategy, supplier performance, sourcing, negotiations, and enterprise initiatives. Manage and develop sourcing professionals while driving cost savings, margin expansion, revenue growth, service improvements, and supplier responsiveness. Partner cross-functionally with merchandising, product, sales, finance, and operations teams. Advance supplier digital connectivity, SRM capabilities, analytics, AI adoption, and process transformation to improve scalability and decision-making.

Develop and execute sourcing strategies for DS Brands, managing strategic suppliers, negotiations, sourcing networks, cost and margin objectives, supply continuity, and supplier performance. Lead cross-functional initiatives, evaluate market and geopolitical risks, recommend supplier investments and transitions, partner with Product Management and Finance, use analytics and AI for decision-making, and mentor sourcing team members.

Manage supplier relationships, sourcing strategies, negotiations, contracts, cost analysis, risk mitigation, and supplier performance for national brands. Partner with internal stakeholders and suppliers to support cost, service, supply continuity, and business growth. Use analytics, AI, and emerging technologies to improve sourcing decisions and workflows while maintaining accurate sourcing data and contingency plans.

Provides Level 2 support for supplier and provider data requests, maintaining product and customer records through SQL and operational tools. Investigates data discrepancies, production errors, rejected feeds, and system issues; validates updates, documents resolutions, manages service-level requests, and escalates complex problems. Collaborates with engineering and business partners to resolve root causes and improve data quality, processes, documentation, and operational efficiency.

Define product vision and roadmaps for private-label healthcare product categories, including IoT-enabled solutions. Analyze market, customer, sales, and competitive data to guide pricing, innovation, and portfolio strategy. Lead cross-functional teams through requirements, proof-of-concept development, pilots, launches, and lifecycle management. Collaborate with Supply Chain, Sales, Marketing, and Engineering to deliver customer value and grow revenue and margins. Apply AI and analytics to improve products, processes, and market responsiveness.

Supports the Sales organization through data analysis, performance reporting, process and CRM improvement, and data-driven recommendations. The intern collaborates with stakeholders, uses AI and technology to optimize workflows, communicates insights to leadership, and gradually assumes ownership of projects and cross-functional initiatives while receiving training and coaching.

Serve as the primary liaison between customers and service providers, responding to phone and email requests, diagnosing needs, managing escalations, documenting actions and SLAs, and coordinating issue resolution. The role supports customer outcomes, process improvements, new-hire training, mentoring, and special projects. It requires consistent communication, multitasking, ticketing-system use, core-hours availability, and participation in approximately six annual 24/7 on-call rotations.

Prospect and convert underdeveloped Senior Living accounts into customers using data-driven outreach and digital sales tools. Build relationships with decision makers, close new business, coordinate internal teams to meet customer needs, and transition new accounts to Account Management. Use predictive analytics and dashboards to inform territory growth strategies and support product, financing, safety, and compliance inquiries.

Provide frontline support to internal and external customers through phone, email, and ticketing systems. Resolve issues within SLA requirements, update customer data, document resolutions, and educate providers and suppliers on platform navigation. Use AI-assisted tools to improve support efficiency and identify process improvements. Collaborate with DSSI Operations, contribute insights from customer interactions, and support operational projects as assigned.

Leads cross-functional business transformation initiatives by converting complex challenges into future-state designs, business cases, roadmaps, and executable plans. Designs technology-enabled workflows using AI, automation, data, workflow platforms, and low-code solutions. Aligns business and technology teams, secures senior leadership sponsorship, manages dependencies, tracks measurable outcomes, and drives implementation, adoption, and continuous improvement across functions such as supply chain, finance, and customer operations.

Leads and develops a team of Customer Success Managers serving healthcare providers using spend management solutions. Drives adoption, retention, value realization, and growth through executive relationships, customer health metrics, spend analytics, and cross-functional collaboration with Product, Engineering, Sales, Marketing, and Support. Builds scalable customer success practices, coaches teams, manages escalations, and translates customer insights into product and process improvements.

Manage Aptura and Capital projects ($15K–$1M) from kickoff to close: pricing, quoting, procurement, order coordination, change management, shipment tracking, customer communication, and project closeout while collaborating with sales, designers, vendors, and cross-functional teams to meet scope, timeline, budget, and profitability goals.

Leads the design, development, and scaling of AI-enhanced applications, APIs, microservices, and automation frameworks. Integrates LLMs, generative AI, computer vision, chatbots, agentic workflows, and autonomous systems into production products. Establishes AI-first engineering practices, optimizes model costs and performance, implements observability, and mentors engineers. The role also influences architecture, technical strategy, business trade-offs, and adoption of AI-powered development tools in an agile environment.

Deliver virtual product demonstrations, customer training, and customized enablement programs for TELS solutions. Design and maintain training materials, facilitator guides, job aids, digital learning resources, and Help Center content. Coordinate training logistics, monitor adoption and learning outcomes, report effectiveness metrics, and collaborate with Sales, Product, Implementation, Support, and Learning Experience Design teams. Apply instructional design, adult learning methods, emerging technologies, and AI tools to improve customer education and product adoption.