Principal AI Software Product Manager

Position Summary:  

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.  

In the Senior AI Software Product Manager position, you’ll define the technology roadmap and drive new products and services to market, while managing existing offerings to grow revenue. Working closely with customers and a number of stakeholders including Engineering, Operations, Marketing and Sales, you’ll lead the delivery of elegant software solutions to customer problems. You’ll leverage your in-depth product knowledge to oversee the complete development life cycle of our product line from conceptualization through development and deployment.  

Skills Needed: 

• Delivers Results - Seizes new opportunities and tackles challenges head-on with urgency. Takes initiative and consistently hits goals. Zeroes in on key priorities for results. Drives progress through uncertainty and moves others to action. 

• Leverages Data & Business Insights - Harnesses the power of data to cut through noise and inform decisions. Leads with an AI-First mindset infusing technology into customer solutions and workflows. Blends business savvy, financial acumen, industry knowledge, and tech expertise to set priorities. 

• Applies AI and Technology - Identifies opportunities to boost efficiency and add value using AI and tech. Embraces and applies digital innovations and tech solutions to build business. Eagerly learns and integrates new technologies where they matter most. 

• Effectively Collaborates - Forges strong partnerships and works productively with others to achieve common goals. Finds common ground to solve problems and seeks out diverse perspectives to inform decisions. Quickly earns trust, puts others at ease, and shows empathy. 

• Deals with Ambiguity - Adapts smoothly to change and thrives in ambiguity, maintaining composure and productivity. Maintains progress despite incomplete information and tackles complex issues constructively. 

• Navigates Organizational Dynamics - Knows how to maneuver through both formal channels and informal networks. Influences Partners and leaders to gain buy in and drive results. Understands our DS norms and the reasoning behind them. 

What You’ll Do and Impact:  

• Develop and maintain an AI-first Product Roadmap, driving strategic direction for your assigned line of business.  

• Identify and evaluate new product opportunities, building and presenting business cases, including product vision and strategy, to senior leadership. 

• Apply knowledge of Artificial Intelligence, Machine Learning, and cross-functional expertise in Engineering, Supply Chain, and Operations to enhance existing products and create new solutions aligned with customer needs. 

• Conduct ongoing research on market trends, competition, and customer needs. Utilize user research, usability studies, and data-driven experiments to inform product direction, performance, and pricing analysis for competitive positioning. 

• Oversee UX research and design efforts, while managing competing priorities and resource constraints to meet delivery commitments. 

• Lead the complete product life cycle from design and development through piloting and deployment. Communicate progress and potential risks to key stakeholders, and ensure ROI on engineering investments as a key success metric. 

• Gather and prioritize customer use cases and requirements to build and maintain a product roadmap that aligns with functional stakeholder groups. 

• Define and implement metrics to track product performance, identify continuous improvement opportunities, and refine value propositions and competitive differentiation. 

• Build and maintain strong customer relationships, while creating and maintaining comprehensive product documentation for internal use. 

Experience: 

• Bachelor's degree in computer science, marketing or other related technical field. 

• 7+ years Product Management experience 

• 3+ years applying AI and Machine Learning to digital products. 

• Ability to travel up to 15% of the time. 

Additional Items of Interest: 

• MBA degree 

• Experience leading technology products in commercial real estate 

• Background in software engineering, development, or UX design 

• Proficiency with cloud platforms, large-scale software systems, web and native mobile applications, A/B testing, and data analytics