Technology Product Manager

Position Summary:  

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.  

In the Technology Product Manager position, you’ll discover, define, and deliver new services and products within our DSSI and ASG lines of business, as well as managing existing offerings to grow revenue and profitability. This role will work closely with Customers and internal stakeholders to improve our service and product offering through evaluation of our product readiness and gaps. You’ll oversee the complete product lifecycle offering from conceptualization, implementation, through the end of life by leveraging in-depth customer and product knowledge. 

Skills Needed: 

• Demonstrates Influence & Organizational Savvy - Wields influence with a masterful understanding of organizational dynamics, effortlessly navigating the complexities to shape outcomes and drive strategic alliances. 

• Leverages Data & Business Insight - Harnesses the power of data to cut through noise and inform decisions. Leads with an AI-First mindset infusing technology into customer solutions and workflows. Blends business savvy, financial acumen, industry knowledge, and tech expertise to set priorities. 

• Effectively Collaborates - Forges strong partnerships and works productively with others to achieve common goals. Finds common ground to solve problems and seeks out diverse perspectives to inform decisions. Quickly earns trust, puts others at ease, and shows empathy. 

• Applies AI and Technology - Identifies opportunities to boost efficiency and add value using AI and tech. Embraces and applies digital innovations and tech solutions to build business. Eagerly learns and integrates new technologies where they matter most. 

• Deals with Ambiguity - Adapts smoothly to change and thrives in ambiguity, maintaining composure and productivity. Maintains progress despite incomplete information and tackles complex issues constructively. 

What You’ll Do and Impact:  

• Work with leadership and other key stakeholders with the development of product strategy and translating into a roadmap teams can execute on. 

• Leads and guides teams in conducting comprehensive product discovery efforts to uncover user needs, market trends, and competitive landscapes. Utilizes a variety of research methods, including user interviews, usability studies, and data analysis, to gain deep insights into customer pain points and preferences. 

• Develop and apply cross functional knowledge of engineering, supply chain, and operations into systems capabilities aligned to customer needs. 

• Analyze and research market trends, industry drivers, competitors and customer needs to make recommendations on where to invest time, money, and resources. 

• Prioritize and communicate the product roadmap to guide our Sales, Engineering, Marketing and Operations teams. 

• Gather customer use cases and needs for the platform 

• Facilitate implementation reviews, campaign new product features, and ensure prompt and proper resolution of technical challenges. 

• Engage directly with engineers through product definition, design, development and delivery of new products as well as enhancements to existing products and features. Ensure focus is on valuable product features that align with the overall product strategy. 

• Effectively prioritize product features and engineering resources while also managing expectations.  

• Define and track key product KPIs.  

• Research and remain knowledgeable on markets, competition, as well as customer needs and requirements.  

• Identify new market opportunities. Build and present the business case to senior leadership inclusive of product vision and strategy  

• Work closely with internal teams to define the value proposition and competitive differentiation.  

• Build and maintain key customer relationships. 

• Create and maintain product documentation for internal use and reference. 

Experience: 

• Bachelor's degree in Computer Science, a related technical or business field or equivalent experience 

• 5+ years of hands-on experience with software products and technologies 

• Ability to travel by car and/or plane up to 15% 

Additional Items of Interest: