Jobs at Brevo

Build Brevo OS, an AI-native operating system for small businesses. Translate business needs into products, define users and data models, extend platform primitives, and ship production features. Work across product, frontend, backend, infrastructure, data modeling, and AI, primarily through coding agents. Decompose problems for agents, review generated code, maintain quality through testing and instrumentation, and improve systems in production.

Own enterprise customer success strategy, retention, risk management, renewals, and expansion. Build executive relationships, lead cross-functional execution, represent customer feedback, drive advocacy, and contribute to team enablement and process improvements. The role requires native French, fluent English, strong KPI ownership, enterprise account management experience, and a data-driven, proactive mindset.

Lead marketing strategy and execution for Brevo’s Pro Business Unit, driving acquisition, conversion, customer expansion, and sustainable growth. Own segmentation, positioning, demand generation, lifecycle campaigns, automation, budgets, measurement, and go-to-market alignment. Partner with Sales, Product, RevOps, and Client Ops to identify opportunities, optimize performance, and build scalable marketing processes. Initially operating as the sole dedicated marketer, the role will develop into leading a small team.

Manage customer tickets and resolve questions across phone, email, and chat. Escalate complex issues, build client relationships, identify platform bugs with technical teams, and provide excellent customer experiences. The role requires learning email marketing, marketing automation, e-commerce, DNS, HTML, and API concepts. It involves working independently in a hybrid office environment, with possible weekend or night shifts.

Manage a high-volume customer portfolio through digital onboarding, engagement, adoption, renewals, and retention initiatives. Use email sequences, webinars, meetings, customer health data, and digital resources to help customers achieve value. Identify at-risk accounts, resolve issues, provide product feedback, and collaborate with Sales, Product, Engineering, Finance, and Customer Experience teams. The role requires German and English fluency, strong communication, marketing knowledge, customer focus, and data-driven execution.

Lead North American marketing strategy, pipeline generation, ABM programs, brand-building initiatives, campaign execution, budget management, and ROI reporting. Partner closely with Sales and global Marketing leadership to drive revenue outcomes across enterprise and mid-market segments. Manage one regional marketer, coordinate cross-functional stakeholders, and oversee events, digital, content, PR, email, social, and community marketing in a hybrid Austin-based role.

Manage a strategic SaaS customer portfolio from onboarding through renewal and expansion. Drive product adoption, customer outcomes, retention, and growth; build executive relationships; deliver demos and training; identify expansion opportunities; and collaborate with Sales, Product, Marketing, and Support. Use Salesforce and customer health metrics to make data-informed decisions and advocate for customer needs.

Build, deploy, and operate production AI agents and multi-agent systems. Own end-to-end delivery including agent development, CI/CD, infrastructure, monitoring, evaluations, regression testing, context engineering, and production debugging. Partner with CX, RevOps, and Data teams to identify needs, ship solutions rapidly, and shape the agent platform architecture. The role requires a pragmatic whole-system thinker with production engineering, DevOps, LLM, prompt engineering, and evaluation experience.

Drive enterprise and mid-market revenue in France by partnering with Account Executives on technical discovery, tailored demonstrations, solution design, API integrations, objections, and deal handoffs. Provide product feedback based on market and competitive insights, support integrator partners with implementation scoping, develop technical enablement materials, and promote best practices across the Sales Engineering team.

Generate new business opportunities in the French-speaking market through email, LinkedIn, and phone outreach. Build target-account lists, map organizational structures and technologies, engage executives, manage prospect pipelines, use CRM tools across territories and sectors, and collaborate with sales and marketing teams to close deals. The role requires French fluency, strong prospecting skills, and an interest in B2B SaaS sales.

Lead company-wide technical transformations across Product Engineering, Platform, Infrastructure, and Data. Own initiatives involving CI/CD, observability, Kafka, ClickHouse, distributed systems, migrations, service communication, reliability, and developer platforms. Drive architecture, implementation, adoption, legacy retirement, and resolution of cross-functional technical obstacles while influencing senior engineering teams and executive stakeholders.

Build and own scalable React applications and complex frontend modules. Develop reusable, maintainable code; optimize performance, rendering, bundles, caching, and load speeds; create comprehensive tests; manage monorepo workspaces; and improve build, deployment, and CI/CD workflows. Collaborate with product managers, designers, backend engineers, and development teams to deliver reliable customer-facing experiences.

Provide German-language customer support by resolving client tickets through email and phone, handling escalations, identifying bugs, and addressing system or operational issues. Build strong client relationships, collaborate with technical teams, and develop expertise in email marketing, DNS configuration, the Brevo platform, and its API.

Provide timely customer support through email and phone, resolve tickets, manage escalations, investigate client-impacting system issues, and collaborate with technical teams to identify bugs. The role requires developing expertise in Brevo’s platform, email marketing best practices, DNS configuration, and API-related concepts while supporting customer retention and satisfaction.

Manage customer tickets and phone, email, and chat interactions for PushOwl and Brevo customers. Resolve technical issues, escalate complex problems, collaborate with technology teams on bugs, and deliver strong customer experiences. The role requires French fluency, customer service expertise, independent problem-solving, and familiarity with email marketing, DNS, HTML, APIs, and support platforms.

Provides technical customer support across phone, email, and chat for an e-commerce SaaS platform. Resolves tickets, escalates complex issues, identifies product bugs with technical teams, and delivers clear guidance to nontechnical users. The role requires mastering email marketing, marketing automation, e-commerce workflows, DNS, HTML, APIs, and support tools. It may involve rotational weekend or night shifts and requires independent problem-solving in a high-volume environment.

Build and own scalable Go microservices and React interfaces supporting millions of daily interactions. Lead product initiatives end to end, make technical decisions, improve system reliability, reduce technical debt, and collaborate with Product, Design, Infrastructure, and Engineering. Mentor teammates, debug complex production environments, and use AI/LLM tools to improve development and customer outcomes.

Own and deliver ecommerce features end-to-end for PushOwl: build backend services in Python and Go (with some PHP), touch frontend when needed, prototype with users, make product trade-offs, ensure reliability and performance, and ship SaaS/B2B features in small autonomous pods using AI tooling.

Supports database and data storage operations by configuring, tuning, monitoring, and troubleshooting PostgreSQL, MongoDB, ClickHouse, and related systems. Assists with infrastructure automation using Ansible, Terraform, and scripting; maintains backup and disaster recovery processes; monitors system health; resolves production issues under guidance; and documents infrastructure procedures and runbooks.

Drive revenue across the Spanish market by qualifying inbound leads, managing the full sales cycle, closing PRO offering deals, and meeting monthly and quarterly quotas. Responsibilities include pitching solutions, identifying upsell and cross-sell opportunities, maintaining accurate CRM data, forecasting pipeline, handing customers to Customer Success, escalating complex deals, and improving sales processes.