Jobs at Brevo

Build Brevo OS, an AI-native operating system for small businesses. Translate business needs into products, define users and data models, extend platform primitives, and ship production features. Work across product, frontend, backend, infrastructure, data modeling, and AI, primarily through coding agents. Decompose problems for agents, review generated code, maintain quality through testing and instrumentation, and improve systems in production.

Own enterprise customer success strategy, retention, risk management, renewals, and expansion. Build executive relationships, lead cross-functional execution, represent customer feedback, drive advocacy, and contribute to team enablement and process improvements. The role requires native French, fluent English, strong KPI ownership, enterprise account management experience, and a data-driven, proactive mindset.

Lead company-wide technical transformations across Product Engineering, Platform, Infrastructure, and Data. Own initiatives involving CI/CD, observability, Kafka, ClickHouse, distributed systems, migrations, service communication, reliability, and developer platforms. Drive architecture, implementation, adoption, legacy retirement, and resolution of cross-functional technical obstacles while influencing senior engineering teams and executive stakeholders.

Build and own scalable React applications and complex frontend modules. Develop reusable, maintainable code; optimize performance, rendering, bundles, caching, and load speeds; create comprehensive tests; manage monorepo workspaces; and improve build, deployment, and CI/CD workflows. Collaborate with product managers, designers, backend engineers, and development teams to deliver reliable customer-facing experiences.

Manage and resolve customer support tickets through email and phone, address complex issues, escalate when needed, and identify system or operational problems. Build customer relationships, collaborate with technical teams on bugs, and develop expertise in email marketing, DNS configuration, the Brevo platform, and its API. The role requires fluent French, customer support or success experience, and a retention-focused mindset.

Provide German-language customer support by resolving client tickets through email and phone, handling escalations, identifying bugs, and addressing system or operational issues. Build strong client relationships, collaborate with technical teams, and develop expertise in email marketing, DNS configuration, the Brevo platform, and its API.

Provide timely customer support through email and phone, resolve tickets, manage escalations, investigate client-impacting system issues, and collaborate with technical teams to identify bugs. The role requires developing expertise in Brevo’s platform, email marketing best practices, DNS configuration, and API-related concepts while supporting customer retention and satisfaction.

Provides customer support through email and phone, resolves tickets and escalates complex issues, analyzes operational problems, identifies platform bugs with technical teams, and builds customer relationships. The role requires Spanish fluency, email marketing expertise, and the ability to understand DNS configuration and the Brevo API. Candidates should have customer support or success experience, retention-focused customer management experience, and preferably SaaS experience.

Manage customer tickets and phone, email, and chat interactions for PushOwl and Brevo customers. Resolve technical issues, escalate complex problems, collaborate with technology teams on bugs, and deliver strong customer experiences. The role requires French fluency, customer service expertise, independent problem-solving, and familiarity with email marketing, DNS, HTML, APIs, and support platforms.

Provides technical customer support across phone, email, and chat for an e-commerce SaaS platform. Resolves tickets, escalates complex issues, identifies product bugs with technical teams, and delivers clear guidance to nontechnical users. The role requires mastering email marketing, marketing automation, e-commerce workflows, DNS, HTML, APIs, and support tools. It may involve rotational weekend or night shifts and requires independent problem-solving in a high-volume environment.

Build and own scalable Go microservices and React interfaces supporting millions of daily interactions. Lead product initiatives end to end, make technical decisions, improve system reliability, reduce technical debt, and collaborate with Product, Design, Infrastructure, and Engineering. Mentor teammates, debug complex production environments, and use AI/LLM tools to improve development and customer outcomes.

Own and deliver ecommerce features end-to-end for PushOwl: build backend services in Python and Go (with some PHP), touch frontend when needed, prototype with users, make product trade-offs, ensure reliability and performance, and ship SaaS/B2B features in small autonomous pods using AI tooling.

Supports database and data storage operations by configuring, tuning, monitoring, and troubleshooting PostgreSQL, MongoDB, ClickHouse, and related systems. Assists with infrastructure automation using Ansible, Terraform, and scripting; maintains backup and disaster recovery processes; monitors system health; resolves production issues under guidance; and documents infrastructure procedures and runbooks.

Drive revenue across the Spanish market by qualifying inbound leads, managing the full sales cycle, closing PRO offering deals, and meeting monthly and quarterly quotas. Responsibilities include pitching solutions, identifying upsell and cross-sell opportunities, maintaining accurate CRM data, forecasting pipeline, handing customers to Customer Success, escalating complex deals, and improving sales processes.

Build, deploy, and operate production AI agents and multi-agent systems. Own end-to-end delivery including agent development, CI/CD, infrastructure, monitoring, evaluations, regression testing, context engineering, and production debugging. Partner with CX, RevOps, and Data teams to identify needs, ship solutions rapidly, and shape the agent platform architecture. The role requires a pragmatic whole-system thinker with production engineering, DevOps, LLM, prompt engineering, and evaluation experience.

Own and scale Brevo’s enterprise sales enablement program by accelerating AE onboarding and ramp, implementing MEDDPICC, developing sales content and playbooks, enabling managers to coach consistently, managing enablement tools and partners, and tracking KPIs such as ramp time, win rate, and forecast accuracy. The role also shapes the enablement roadmap and expands support to customer success and other teams.

Lead a cross-functional pod end-to-end for Brevo's mid-market product: define problems from user signals, shape solutions and prototypes, run builds, set measurable outcomes, launch and run beta, enable GTM, and apply AI tools across discovery, prototyping and analysis.

Lead sales operations for a high-velocity, multi-BU GTM organization: build and automate analytics and dashboards, own forecasting cadence and pipeline hygiene, design territories and quotas, manage CRM and sales tech stack, and drive strategic GTM projects and efficiencies using SQL, BI tools, and systems configuration.

Design, implement, and automate large-scale data storage solutions (Postgres, MongoDB, ClickHouse, object storage). Perform installation, tuning, monitoring, backups, disaster recovery, and production incident response. Collaborate on deployment pipelines, maintain documentation, and participate in on-call rotations to ensure high availability and reliability.

Sell Brevo’s CRM and marketing technology to new mid-market customers across North America and Latin America. Qualify inbound leads, manage a sales pipeline, close high-velocity deals, and refer enterprise opportunities. Maintain monthly sales targets, build customer relationships, identify upsell and cross-sell opportunities, and contribute to improving sales processes and tools. The role requires fluent English and Spanish communication and a hybrid schedule in Austin.