Search the 2 jobs at Brevo

The Head of Customer Experience will be responsible for spearheading the customer experience strategy in the North America region. They will oversee the support team, optimize platform usage, and drive customer satisfaction and retention. This role requires strong leadership, data-driven skills, and the ability to collaborate with cross-functional teams.

Lead strategic research projects, develop user research strategy, collaborate with cross-functional teams, enhance user-centered culture, and update industry knowledge.