As a Customer Success Manager, you will:
- Establish critical goals and KPIs, and work closely with clients to ensure they achieve them.
- Proactively monitor your clients' KPIs to drive product adoption, deliver ongoing value, and prevent churn.
- Work closely with various departments to help your clients meet their objectives and maximize their success with Brevo.
- Shape Marketing Strategies: Contribute to your clients' marketing strategies and roadmaps, building and maintaining a trusted advisor relationship with them.
- Advocate for the Customer: Serve as the voice of the customer, providing valuable insights and feedback to the Brevo Product team.
- Track & Report on Progress: Drive regular cadence with customers to report on KPIs, share results, and provide actionable recommendations to internal stakeholders.
- Uncover Growth Opportunities: Identify and nurture development and growth opportunities within your portfolio to expand customer success.
- Build a Global Success Framework: Collaborate with the team to help develop and refine Brevo’s global customer success framework.
What will contribute to your success:
- You have a Customer-centric focus
- At least 3 years of relevant work experience in CSM or Digital Marketing
- Strong ability to understand, manage and drive customers' needs and marketing strategy
- Proven track record of sustained target achievement
- Excellent presentation and communication skills in **German (Native level) and English (C1/C2)**
- Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
- Proactive, autonomous, and efficient
- You are Data-driven and a Team Player
What we offer you:
- A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
- Meal vouchers - Swile (12,5 € per day)
- Excellent private health care, of which 70% is covered by the company
- RTT
- Inter-office trips
- Work's council benefits (Leeto)
- Social and green committees to take care of environmental and social matters
- Several services related to prevention, health and personal and professional well-being on Welii platform
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
- Kids leave: additional time off if your children are sick and need you
- English classes, and over 155000 courses available on Udemy
- Budget to support your workspace at home
- A modern office in a central location with free fruits, drinks & lots of fun activities
- Relocation package for international talent
- Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike
- ...and more!
Meet us:
- Video interview with the TA team
- Interview with Hiring Manager
- Case Study
- Case study presentation
- Final Interview with Manager at the office
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What We Do
At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers. From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection. As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance. Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches. We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started!
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