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Cloud • Information Technology • Productivity • Software • Automation
Manage accounts receivable and SaaS billing tasks, resolve billing inquiries with customers, and support revenue recognition. Use NetSuite, SFDC, and Excel to analyze large datasets, collaborate with Sales, Customer Success, and Finance, and ensure billing accuracy and timely issue resolution during EST shift hours.
Cloud • Information Technology • Productivity • Software • Automation
Provide technical support to customers via meetings, chat, and email; troubleshoot product, configuration, networking and cloud issues; empathize and analyze reported problems; use technical knowledge to resolve or escalate; collaborate with Product and Engineering; participate in on-call rotations and specified shift hours.
Cloud • Information Technology • Productivity • Software • Automation
As a Product Support Engineer, you'll troubleshoot customer issues, develop solutions, and work with various technologies to ensure operational success while providing global support during remote and future in-office hours.
















