Teams at Boomi

Provide advanced technical support for Boomi integrations: troubleshoot APIs, protocols, and logs; use tools like Postman, Wireshark, and Charles Proxy; work with Java/Groovy/JavaScript, Kubernetes, and enterprise systems (Salesforce, NetSuite, Hadoop); leverage AI for diagnostics and collaborate with customers and engineering teams to resolve complex integration issues.

Manage accounts receivable and SaaS billing tasks, resolve billing inquiries with customers, and support revenue recognition. Use NetSuite, SFDC, and Excel to analyze large datasets, collaborate with Sales, Customer Success, and Finance, and ensure billing accuracy and timely issue resolution during EST shift hours.

As a Product Support Engineer, you'll troubleshoot customer issues, develop solutions, and work with various technologies to ensure operational success while providing global support during remote and future in-office hours.