Jobs at The Access Group

Owns software features end-to-end across back-end, front-end, and infrastructure. Responsibilities include architecture and design decisions, tested coding, code reviews, production ownership, CI/CD, infrastructure-as-code, monitoring, legacy modernization, and mentoring engineers. The role uses modern .NET, AWS, React, Angular, TypeScript, SQL, and SaaS API and service design practices.

Leads sales and partnerships teams for a SaaS product, owning sales strategy, go-to-market execution, revenue growth, partner-led sales, enablement, team culture, and process improvement. Collaborates with sales, marketing, product marketing, and regional business units to expand the market, improve performance, and drive cross-selling. Requires experience managing sales development or inside sales teams, preferably in B2B or SaaS environments.

Leads sales performance across the Northern Hemisphere for three software products, overseeing new business and account management. Manages and develops sales managers, owns regional forecasting and revenue performance, analyzes conversion, churn, and sales trends, and partners with Marketing to improve lead quality and customer acquisition. Drives consistent sales processes, performance management, and continuous improvement across multiple locations in a high-volume, recurring-revenue environment.

Leads complex technology and infrastructure projects, including platform upgrades, implementations, and datacentre migrations. Manages governance, reporting, risks, issues, dependencies, budgets, resources, and delivery plans across multiple concurrent workstreams. Coordinates technical and business teams, engages senior and C-level stakeholders, and drives alignment across a large matrix organisation using Agile, hybrid, or traditional project management approaches.

Build fast, secure, scalable full-stack web applications using TypeScript across frontend and backend. Contribute to product delivery from idea to launch, work with cloud infrastructure and deployment tools, focus on performance and user experience, and collaborate in cross-functional teams. Familiarity with event-driven architectures, cloud platforms, Infrastructure as Code and AI tools is a plus.

Manage and grow B2B customer relationships for software solutions. Lead customer meetings and business reviews, understand goals, identify growth opportunities, and improve engagement, adoption, and retention. Deliver presentations and software demonstrations while collaborating with Product, Marketing, and internal teams to provide a seamless customer experience. The role requires strong communication, consultative selling, relationship-building, organization, and the ability to manage opportunities and targets.

Plan, launch, manage, and optimize paid media campaigns across search, social, and account-based marketing platforms. Manage budgets, bidding, testing, tracking, attribution, and performance reporting to generate qualified leads and pipeline. Collaborate with product owners and marketing teams on campaigns, launches, and funnel objectives while translating campaign data into optimization recommendations.

Build and grow strategic partnerships for HR, payroll, and recruitment software solutions. Manage partner relationships, lead business reviews, identify opportunities, generate qualified sales leads, and collaborate with sales, marketing, and product teams. Represent the company at partner events, gather market insights, and support long-term partner success and revenue growth.

The Sales Manager will help grow Access Group’s business in Ireland by supporting sales growth, customer excellence, and adoption of its cloud-based business management software and AI solutions. The role operates within a collaborative, blended office environment and contributes to the company’s broader commercial success and customer-focused culture.

Build and maintain customer relationships, identify opportunities to sell additional software products and services, understand customer business goals, demonstrate products, lead customer meetings, and transition agreed sales to project teams. The role requires strong communication, stakeholder influence, business-process understanding, organization, and a customer-focused approach.

Supports and optimizes paid media campaigns across Google Ads, Meta, metasearch, and display. Monitors campaign performance, analyzes results using GA4 and Looker Studio, prepares reports, identifies optimization opportunities, and collaborates with ecommerce, customer success, and digital operations teams to improve customer growth and revenue.

Design and manage automated renewal marketing journeys using customer health data and renewal risk signals. Partner with Customer Success, Sales, and Marketing Operations to improve retention and renewals. Track campaign performance, share insights, apply customer feedback and NPS data, and use AI-powered tools to optimize communications and customer outcomes.

Design and manage customer onboarding journeys, adoption campaigns, and lifecycle programmes that help users activate software and AI capabilities. Partner with Customer Success, Technical Success, Product, and Marketing Operations teams to create connected customer experiences. Track health scores, NPS, engagement metrics, and campaign performance, using customer insights and AI-powered tools to improve onboarding, adoption, and retention.

Supports planning, scheduling, tracking, reporting, documentation, risk management, and stakeholder coordination for initiatives across a global SaaS operations center. The intern maintains project plans, status reports, dashboards, meeting minutes, risk registers, and action logs; supports governance compliance; and assists with process improvements and cross-functional communication.

Own the full new-business sales cycle for STAAH’s channel and revenue management software, from outbound prospecting through contract close. Build territory plans, generate pipeline through calls, email, and social selling, conduct discovery and demos, negotiate contracts, maintain CRM accuracy, and achieve activity and revenue targets. The role requires hospitality technology knowledge, strong negotiation and presentation skills, independent territory management, and fluency in the regional language.

Troubleshoot complex customer issues across browsers, application servers, databases, APIs, integrations, and authentication. Identify root causes, manage time-critical cases, communicate progress, escalate to specialists, and investigate recurring problems. Share findings with Product and Engineering to prevent recurrence while using AI tools responsibly and verifying results.

Leads complex technical support investigations from initial symptom through root-cause confirmation and customer recovery. Serves as the senior escalation point for critical cases, coaches Technical Support Leads, and partners with Product and Engineering to implement verified systemic fixes. Requires full-stack troubleshooting, SQL and log analysis, API and authentication knowledge, SaaS support experience, regulatory awareness, and sound judgment when using AI-assisted investigations.

Manage and grow strategic customer accounts, build trusted relationships with senior stakeholders, identify retention and expansion opportunities, and support revenue growth through software and services. Lead sales opportunities from discovery to close while collaborating with pre-sales, consultancy, product, support, and customer success teams. Maintain account plans, forecast pipeline activity, negotiate contracts, and help customers achieve business goals.

Supports marketing activities including webinar and event coordination, social media and email content, marketing reports and dashboards, creative asset development, and administrative project tasks. The role provides hands-on experience in digital marketing, campaign management, events, and content creation.

Leads security architecture and design reviews for products and platforms, conducts threat modeling, and partners with engineering, product, and platform teams to embed secure development practices. Develops practical guidance for application security, cloud security, software supply chain security, AI security, and regulatory requirements. Influences stakeholders and translates complex security concepts into actionable recommendations.