Jobs at The Access Group

Supports outbound prospecting through calls, emails, and LinkedIn; researches prospects and accounts; qualifies leads; identifies sales opportunities; maintains CRM records; participates in training and team meetings; learns BANT and MEDDPICC sales methodologies; and uses AI-powered sales tools. This hybrid internship provides hands-on experience in B2B SaaS sales and customer engagement.

Supports customer service operations by handling and documenting support tickets, assisting with case triage, escalating issues, collaborating with internal teams, maintaining knowledge-base content, and contributing to continuous improvement. The internship develops customer service, technical troubleshooting, communication, problem-solving, and professional workplace skills within a global SaaS organization.

Manage a portfolio of construction ERP customers as their primary advisor. Drive adoption, business outcomes, retention, and expansion through success plans, business reviews, stakeholder engagement, health-data analysis, and proactive risk mitigation. Coordinate escalations and solutions with Renewals, Support, Product, Sales, and Professional Services. Translate customer feedback into product improvements while using AI-enabled tools to prioritize opportunities and risks.

Build customer relationships, handle high-volume queries, host customer meetings, understand business needs, and support the sales process through smooth handoffs to project teams. The role requires clear communication, organization, adaptability, customer focus, and the ability to explain solutions persuasively. Experience selling software in a digital environment is beneficial, along with an interest in learning and career development.

Analyze costs against budgets and forecasts, identify trends and variances, support budgeting and forecasting, and create financial reports, dashboards, and models. The role partners with business stakeholders to validate financial information, communicate insights, improve reporting processes, and support performance and efficiency decisions.

Manage a portfolio of ERP customers by handling client queries, building stakeholder relationships, hosting customer meetings, coordinating post-sale handovers, delivering excellent service, and organizing regular account reviews. The role requires a strong sales or account management background, excellent communication, adaptability, resilience, and an understanding of business processes. Software sales experience is preferred but not required.

Manage and collect overdue customer receivables, resolve billing disputes, post and reconcile payments, review aging reports, and prepare collection forecasts and delinquency reports. The role partners with sales and billing teams to clarify outstanding balances, reduce aged receivables, and support accurate cash-flow forecasting.

Develop and maintain cross-platform web applications using C#, .NET Core, React, Angular, microservices, and serverless technologies. Responsibilities include interpreting requirements, designing, developing, testing, validating, and releasing software within an agile environment. The role requires collaboration with developers, testers, and product owners, plus experience in databases, data warehousing, ETL, cloud technologies, continuous integration, source control, and test automation.

Own marketing data quality and governance across CRM and automation tools. Support marketing tech stack, workflows, and campaign infrastructure. Build automated reports and dashboards, document processes, align marketing and sales, and explore AI tools to improve operations and reporting.

Build fast, secure, scalable full-stack web applications using TypeScript across frontend and backend. Contribute to product delivery from idea to launch, work with cloud infrastructure and deployment tools, focus on performance and user experience, and collaborate in cross-functional teams. Familiarity with event-driven architectures, cloud platforms, Infrastructure as Code and AI tools is a plus.

Partner with customers to implement COINS construction ERP financial modules: gather requirements, map processes, configure systems, deliver training, design reports, support data loading/DataMart activities, and drive high-quality implementation outcomes.

Own and evolve the organization’s Azure and AWS cloud platform, including governance, compliance, identity and access management, networking, monitoring, compute, security, and reliability. Design scalable hybrid connectivity, manage Windows and Linux workloads, respond to incidents, improve disaster recovery, and drive automation and standardization. The role partners with application and platform teams to establish technical standards, resolve complex infrastructure issues, and continuously improve cloud security, efficiency, and operational performance.

Generate qualified sales pipeline through lead response, proactive outreach, discovery conversations, and AI-informed engagement. Qualify finance decision-makers and channel partners, create opportunities, hand leads to Account Executives, build partner relationships, represent the company at APAC events, and maintain accurate CRM data for forecasting and sales execution.

Lead Coins ERP implementations from requirements gathering through go-live. Conduct customer workshops, map construction and home-building processes, configure and test solutions, and train end users on software and cost-accounting processes. Advise customers on financial workflows, manage multiple implementation projects, support product enhancements, and build trusted customer relationships.

Drive regional growth for hospitality software by identifying hotel and hospitality prospects, developing partnerships, conducting market research, presenting tailored solutions, negotiating contracts, and closing deals. The role manages client relationships, tracks KPIs and revenue targets, monitors OTA and hospitality trends, and collaborates with sales, product, and marketing teams. Strong experience selling revenue management software or hospitality technology is preferred.

Manage B2B software accounts while achieving sales, maintenance, bureau processing, and consultancy targets. Responsibilities include product demonstrations, prospect and client relationship management, exhibitions and seminars, sales handovers, product expertise development, and independent work toward individual and team objectives. The role requires strong communication, organization, self-motivation, attention to detail, and willingness to travel and stay overnight when required.

Supports the setup, management, optimization, and reporting of paid media campaigns across Google Ads, Meta, and metasearch. Monitors performance, tracking, budgets, ROAS, and customer acquisition, while producing reports and identifying optimization opportunities. Collaborates with ecommerce, customer success, design, and digital operations teams; contributes to training materials, best practices, customer meetings, and campaign go-live projects.

Support the setup, management, optimization, tracking, and reporting of paid media campaigns across Google Ads, Meta, Display, and Metasearch. Monitor performance, improve ROAS and customer acquisition efficiency, produce actionable reports, research platform changes, and share best practices. The role also supports Ecommerce Managers, Customer Success teams, customer meetings, training resources, and website launch campaigns while developing performance marketing expertise.

Supports the setup, management, optimization, and reporting of paid media campaigns across Google Ads, Meta, and metasearch. Monitors performance using GA4, Ads Manager, and Looker Studio, contributes to testing and reporting, supports ecommerce managers and customers, researches platform trends, and helps develop training and best-practice materials.

Manages billing, invoicing, accounts receivable, collections, bank reconciliations, month-end activities, supplier invoices, and financial reporting across multiple SaaS entities. The role maintains customer and contract data, reconciles Xero with Salesforce, resolves billing queries, supports regulatory filings, coordinates with cross-functional teams, and drives process improvements. It requires strong reconciliation, billing contract, analytical, organizational, and stakeholder-management skills.