Jobs at The Access Group

Administer and optimize NetSuite, including roles, permissions, workflows, saved searches, financial reports, configurations, upgrades, sandbox testing, and production releases. Integrate NetSuite with Salesforce or HubSpot, Chargebee, Xero, and QuickBooks. Translate accounting processes into ERP configurations, troubleshoot system issues, maintain documentation, and reconcile transaction, payment, billing, and tax data across systems.

Resolve customer queries through multiple channels, troubleshoot software issues, escalate complex problems, and maintain clear communication within service-level agreements. Document customer interactions in case-management systems, provide proactive follow-up, and identify support-process improvements. The role requires technical problem-solving, customer service, clear communication, time management, attention to detail, and the ability to learn software products and use AI productivity tools.

Lead a global professional services team of 15–40 consulting and technical professionals, overseeing delivery quality, resource planning, customer outcomes, AI-enabled methodologies, and operational improvement. Manage services P&L, utilisation, margins, recurring revenue growth, and commercial expansion. Establish project governance, promote automation and outcome-based delivery, resolve escalations, develop talent, and collaborate with Sales, Product, Engineering, and Customer Success to improve hospitality technology implementations.

Provides technical customer support across multiple channels, troubleshooting software issues, resolving queries within service level agreements, escalating complex problems, documenting cases, and maintaining clear customer communication. The role also involves identifying recurring issues, improving support documentation and processes, and delivering a consistent, professional customer experience.

Lead strategic renewals for high-value enterprise accounts ($250K–$2M+ ARR), negotiate multi-year contracts with C-suite stakeholders, build CFO-ready business cases, close complex deals, coach the renewals team, and develop playbooks and repeatable renewal processes.

Build and manage customer relationships across the events and hospitality sector, win new business through prospecting and consultative sales, and grow existing accounts through renewals, cross-selling, and upselling. Maintain accurate CRM and pipeline information, forecast performance, demonstrate products, and provide regular sales updates.

Build and evolve production mobile, web, API, and backend software for hospitality platforms. Responsibilities include designing features, ensuring quality, reliability, performance, and security, contributing to architecture and code reviews, collaborating with product teams, mentoring engineers, and using AI developer tools for coding, testing, troubleshooting, and documentation.

Build and maintain features for a high-throughput hotel distribution platform connecting availability and pricing to online booking channels. Responsibilities include developing quality software, maintaining system stability and performance, refactoring monolithic applications into scalable event-driven microservices, migrating systems, and upholding strong security standards. The role requires autonomous project ownership, customer focus, unit testing, TDD, BDD, SOLID principles, and collaboration across modernization initiatives.

Plan, launch, manage, and optimize paid media campaigns across search, social, and account-based marketing platforms. Manage budgets, bidding, pacing, testing, conversion tracking, attribution, and performance reporting to generate qualified leads and pipeline. Collaborate with product owners and marketing teams on launches, seasonal campaigns, audience targeting, and funnel objectives. Use campaign and pipeline data to recommend optimizations and improve CPL, CPA, and overall demand-generation performance.

Set technical direction across multiple products by defining scalable, resilient, and secure architectures. Solve complex engineering challenges, support critical incidents, improve delivery and reliability practices, and promote effective measurement of engineering success. Champion safe and valuable use of AI in engineering and product development. Mentor senior engineers, influence technical decisions without direct authority, and translate business needs into technical solutions across cloud-based SaaS platforms.

Lead customer onboarding for merchants using EPOS systems, from initial configuration through go-live. Configure hardware, software, menus, pricing, tax settings, and integrations; deliver user training; troubleshoot technical issues; and coordinate with Sales, Support, and Product teams to ensure a smooth customer experience.

Drive new-logo enterprise sales for People and Payroll SaaS solutions. Responsibilities include self-generated prospecting, pipeline development, enterprise stakeholder engagement, software demonstrations, solution positioning, negotiation, closing, forecasting, and Salesforce opportunity management. The role requires strong payroll domain knowledge, independent territory development, accurate pipeline reporting, and collaboration with Solutions Consulting, Marketing, and Product teams to achieve new-business revenue targets.

Leads a software engineering stream while remaining approximately 50% hands-on. Responsibilities include writing and reviewing production code, owning architecture and engineering standards, managing up to eight engineers, overseeing performance and development, hiring, improving agile delivery processes, managing incidents, and partnering with Product. The role requires broad software engineering fundamentals, cloud and database experience, security awareness, distributed-team collaboration, and pervasive use of AI development tools.

Qualify and convert inbound leads while generating outbound opportunities through calls, emails, LinkedIn, and other channels. Engage prospects, understand their needs, align them with solutions, nurture relationships, book meetings for Account Executives, and maintain accurate sales activity records in Salesforce and Clari.

Build and maintain production-ready mobile, web, API, and backend software for hospitality technology products. Responsibilities include ensuring software quality, reliability, performance, and security; contributing to architecture, code reviews, testing, CI/CD, and continuous improvement; collaborating with Product and Engineering teams; mentoring colleagues; and using AI developer tools throughout the development workflow.

Build and operate production software across backend services, frontend interfaces, APIs, and integrations for an F&B platform. Own reliability, performance, security, testing, CI/CD, observability, and architectural decisions. Use AI tools throughout development, contribute to platform-wide engineering standards, and mentor junior engineers. Work with product teams to deliver measurable value for hospitality operators and guests.

Execute and optimize Marketo-based email and demand-generation campaigns across the Asia Pacific region. Responsibilities include email development, audience segmentation, A/B testing, landing pages, forms, nurture workflows, lead scoring, QA, troubleshooting, analytics, and campaign reporting. The role also supports AI-powered marketing tools, CRM and data integrations, privacy compliance, process documentation, and cross-functional campaign delivery with marketing, creative, and web teams.

Leads up to two software engineering teams while remaining 50% hands-on in production development. Responsibilities include architecture, coding, reviews, security, CI/CD, incident management, technical direction, Agile delivery, and collaboration with Product. The role also coaches engineers, manages performance, drives continuous improvement, and champions AI-enabled engineering practices. Desired experience spans backend, frontend, mobile, cloud, containerization, automated testing, APIs, databases, and modern software architecture.

Generate and qualify sales opportunities within top-tier enterprise accounts, strategically map whitespace, and collaborate with sales and marketing on targeted messaging. Achieve monthly and quarterly KPIs, support broader sales goals, mentor mid-market SDRs, maintain expertise in company services and industry trends, and participate in exhibitions and meetings requiring occasional overnight travel.

Lead, coach, and develop business development teams while improving sales performance through pipeline analysis, activity metrics, forecasting, and structured qualification. Support opportunities across the full B2B sales cycle from discovery through closing, manage territories and account prioritization, and collaborate with marketing, customer success, and product teams to maximize commercial results.