We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
About you:
- First and foremost, you’ll be a customer centric account manager / relationship manager, ideally with knowledge and expertise in Software as a Service business solutions. You may have a background in Construction, Engineering, Home Building and Service Sectors. Specifically in this role, you’ll be supporting Access customers using construction software and solutions. You’ll be a competent, motivated self-starter, who consistently demonstrates enthusiasm, a never give up attitude & entrepreneurial spirit. You’ll be comfortable working alone, under your own initiative but you’ll also demonstrate a commitment to development and lifelong learning both for yourself and your team.
Day-to-day, you will:
- Focus on developing an in-depth understanding of the Customers’ business & identify upsell & cross opportunities across the Access Solution Portfolio’s (software, services & support)
- Manage a portfolio of existing customers to build relationships with all levels of contacts & drive Customer Satisfaction
- Achieve a sales target for software licences, annual software maintenance and annual bureau processing alongside annual consultancy targets
- Build solution sales knowledge & capability & become accredited across the relevant Access portfolio
- Be responsible for preparing & delivering your own customer proposals with support from pre-sales team either remotely or on customer site.
- Manage the end-to-end pipeline building & sales process from RFI, RFP, presentation, negotiation and contracting
- Work with the Support & Services team to maximise customer experience and value realised from the solution
- Support the marketing and customer engagement – e.g. webinars, events, case study creation, attend exhibitions or attend meetings in support of other salespeople. Use these assets to self-generate leads & opportunities
- Use the Access toolset to maximise customer engagement and provide regular reporting – Salesforce, Marketo & Customer Success Portal
Your skills and experiences might also include:
- An ability to work dynamically and at pace to grow as new products or new acquisitions are added to the portfolio
- Developing positive relationships, co-operation with, and support for colleagues and clients.
- An ability to build rapport at all levels of an organization, using excellent communication & time management skills and a strong aptitude for prioritizing your work.
- Capability to be persuasive and compelling in expressing ideas and concepts.
- Proficient technology skills, specifically with Microsoft Office, Salesforce, Social Selling and Market mapping.
- Acting with integrity, loyalty and honesty.
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.
Top Skills
What We Do
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, the US and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Its innovative Access Workspace cloud solutions transform the way business software is used, giving every employee the freedom to do more of what’s important to them. Founded in 1991, The Access Group employs approximately 6,800 people.
