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Create a company profileQualfon is a full-service marketing solution and contact center service provider offering full customer lifecycle management: lead generation, end-to-end integrated marketing, multichannel customer engagement, and fulfillment. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. At peak, we have approximately 14,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippines, Guyana, Mexico, and Costa Rica. Qualfon’s mission to “be the best and make each person’s life better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a person-driven value chain: our employees stay longer, providing a higher quality service at a lower price.
How do you run a successful business? You need more than just good ideas and brilliant strategies. To be in the black takes smart execution. Combine them with the right technology, and you have a recipe for growth. Your business is ready to take the next step with us. Let’s digitize it!
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We are marketing research consultants ready to help you change the world by focusing on what matters most to your brand, your customers, and your employees. We see it as a partnership built on so much more than the data. Yes, data is a gold mine. And we know how to use it to find what’s truly valuable. That’s where we shine. We do the digging and analysis to find what's meaningful – to reveal the story in the data. Now you can move forward with confidence, ensuring your next chapter is even better than the last. To learn more, visit www.TheDRG.com.
Work Your Passion. Live Your Purpose.