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Top Customer Success Jobs in Wilmington, NC
The Growth Account Manager is responsible for onboarding new clients, providing tailored training and support, and driving product adoption during a 5-week trial period. The role involves addressing client pain points, maximizing upsell opportunities, and ensuring a smooth transition to the Customer Success Manager, while closely collaborating with Account Executives to enhance client relationships and usage of the Ceros platform.
The Customer Success Manager will oversee the management of customer support and success, ensuring effective communication between customers and internal teams. Responsibilities include creating support policies, managing ticket queues, conducting technical analyses, and driving issue resolutions with various stakeholders.
Seeking a talented Adobe Experience Manager (AEM) Specialist with extensive experience in AEM CMS authoring and troubleshooting, proficiency in Adobe Campaign platform, strong database management skills, and solid understanding of web applications. Key role in digital marketing and web application initiatives.
As a Senior Manager of Customer Success at SOCi, you will lead and mentor a team of Customer Success Managers to enhance customer experiences and maximize the value of SOCi's SaaS platform. Responsibilities include overseeing customer success initiatives, managing enterprise-level client relationships, collaborating with various departments, and refining processes to ensure retention and growth.
The Sales Representative role involves promoting and selling products or services, building strong customer relationships, customizing presentations, and ensuring customer satisfaction.
As a Customer Success Manager, you'll enhance customer satisfaction and retention through proactive engagement, regular check-ins, and addressing concerns. You will help drive revenue growth by upselling and advocating for customer needs while promoting the adoption of a new SaaS model.
The Manager of Customer Success Engineering will oversee a team, ensuring effective onboarding, technical implementation of the ArmorCode SaaS platform, and driving customer adoption. Responsibilities include managing customer relationships, proactively identifying issues, preparing reports, and collaborating with teams to enhance product offerings based on customer feedback.
As a Senior Resolution Specialist, you'll manage complex escalated customer issues, facilitate communications, and lead cross-functional teams to ensure swift resolutions, enhancing overall customer experience.
The Lead Accessibility Training Specialist will deliver accessibility training on Section 508 compliance, develop training materials, facilitate virtual workshops, and contribute to accessibility testing of ICT products. They will analyze training effectiveness and collaborate with various teams to enhance training content.
The Customer Success Manager at DuploCloud will oversee onboarding projects, ensuring customers adopt solutions effectively. The role requires strong technical knowledge of cloud technologies, project management, and collaboration with customers and internal teams to enhance the customer experience and drive product adoption.
Top Companies in Wilmington, NC Hiring Customer Success Roles
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