Top IT Support & Helpdesk Jobs in Washington DC,

Administer and enhance the ServiceNow platform while identifying opportunities for AI enablement, workflow automation, self-service improvement, and cross-platform integrations. Configure Service Catalog workflows, portals, forms, scripts, and ITSM functionality; gather requirements; create documentation and test plans; coordinate UAT; support releases and upgrades; and troubleshoot platform issues. The role partners with technical and business stakeholders to deliver practical solutions and continuous process improvement.

Leads enterprise major incident response, service restoration, incident communications, escalation, and post-incident reviews. Coordinates infrastructure, application, cloud, security, network, and vendor teams while ensuring SLA compliance and accurate ServiceNow documentation. Develops monitoring, alerting, dashboards, automation, runbooks, and reliability improvements using cloud, observability, ITIL, and SRE practices. Participates in 24x7 on-call rotations and supports resiliency, compliance, and operational reporting.

Oversee the firm's IT infrastructure, cybersecurity, systems administration, technical support, vendor and resource management, and strategic IT planning. Lead network, hardware, software, cloud, backup, disaster recovery, access management, and office technology implementations. Manage and mentor IT staff, support employee onboarding and offboarding, maintain policies and documentation, and advise leadership on technology risks and investments. This is a full-time, in-person leadership role with occasional evening and weekend work.

Administer Slack Enterprise Grid, Microsoft Teams, and Lark in a regulated legal environment. Manage identity lifecycle, SSO, SCIM, governance, retention, legal holds, eDiscovery, DLP, app and bot approvals, data residency, and compliance controls. Develop and govern Lark bots, support cross-platform data-flow security reviews, maintain audit processes, document policies, train users, and coordinate vendor support. The role requires extensive enterprise collaboration-platform administration experience, including production Lark expertise and Microsoft identity and compliance administration.

Administers and configures Salesforce, including user management, objects, workflows, reports, dashboards, integrations, data quality, and governance. Provides advanced troubleshooting, training, documentation, and user support. Gathers requirements, implements system enhancements, evaluates releases, supports third-party platforms, and collaborates with stakeholders and vendors to improve business processes and system adoption.

Leads IREX’s IT operations and serves as deputy to the CTO. Oversees cloud infrastructure, Microsoft platforms, cybersecurity operations, enterprise applications, integrations, AI automation, service delivery, vendors, budgets, and technology governance. Provides hands-on technical escalation, manages resilience and disaster recovery, supports complex implementations, improves user support, and coordinates cross-functional technology initiatives. The role requires strong technical leadership, vendor management, cybersecurity knowledge, and experience operating enterprise technology environments.

Provides in-person technical support to staff by resolving hardware, software, network, VPN, and user access issues. Installs, configures, repairs, and maintains computers, peripherals, operating systems, and applications. Sets up workstations, manages hardware inventory, documents tickets, performs basic Active Directory and Microsoft 365 administration, and escalates complex issues. The role requires strong communication, organization, prioritization, and the ability to lift up to 30 pounds.

Provides front-line BIM and digital workflow support to architectural and engineering teams. Troubleshoots Revit, Autodesk Construction Cloud, standards, and project workflows; monitors support data to identify recurring issues; develops targeted training and office hours; reinforces firm-wide digital standards; and documents improved workflows and best practices. The role also supports proactive enablement and occasional collaboration, conference, and training activities.

Designs, configures, maintains, and enhances SharePoint repositories, sites, and pages within Microsoft 365. Manages document organization, metadata, permissions, access controls, auditability, and records-management compliance. Supports data collection and user access, troubleshoots issues, improves workflows, and coordinates enhancements with OCIO. The role also supports information-protection requirements and may integrate Power Automate, Power Apps, and Power BI.

Provides technical support for Relativity products by diagnosing software, network, SQL, and Windows issues. Manages customer tickets from creation through resolution, escalation, and documentation in Salesforce while meeting service-level agreements. Communicates with technical and non-technical customers by phone and email, collaborates across support teams, develops product expertise, and reports significant issues to management. The role works an evening Monday–Friday shift.