Top IT Support & Helpdesk Jobs in Washington DC,

The Technical Lead will support a Department of Homeland Security ICE contract by developing engaging learning activities, course content, instructional graphics, user interfaces, and finished learning products. The role also involves developing and delivering technical solutions to end users. Candidates must have at least eight years of relevant progressive experience and maintain current DHS suitability clearance and Top Secret clearance.

Provides onsite Tier 1–3 IT help desk support for a federal client, resolving and escalating tickets through ServiceNow. Supports password resets, user communications, issue tracking, SOP development, and troubleshooting. Identifies process improvements aligned with ITIL governance, coordinates with system administrators, assigns incoming tickets, and serves as a ServiceNow subject matter expert. This surge position runs through January 15, 2027, with a possible extension.

Lead technical operations for a federal eDiscovery and litigation-support environment. Manage technical staff, administer RelativityOne, oversee processing and complex productions, troubleshoot systems and application issues, automate workflows with PowerShell, support attorneys and government stakeholders, and manage documentation, security, disaster recovery, training, and help desk operations.

Manage and secure Citrix infrastructure for a government-facing client: perform administration, upgrades, monitoring, performance management, issue resolution, and modernization recommendations while leading technical efforts and translating metrics into actionable insights.

Provide technical leadership and hands-on support for e-discovery using Relativity/Relativity One. Coordinate database design, processing, productions, QC, reporting, and documentation. Consult with litigation teams, participate in legal proceedings, manage work orders, and deliver desk-side training. Ensure timeliness, quality control, and MRPT facility authorization compliance.

Provide first-level IT support: install/configure hardware and software, perform basic troubleshooting, monitor systems, assist with maintenance/patching, document work, and track IT inventory while following cybersecurity protocols.

Provide end-user IT support across hardware, software, networking, and accounts (primarily macOS) via tickets, Slack, and in-person; maintain documentation and runbooks; manage device enrollment, MDM, identity and access workflows; participate in on-call rotation; automate repetitive tasks with scripting; improve onboarding and operational processes.

Provide on-site desktop support for up to 500 end users (PC and Mac), troubleshoot hardware and software issues, maintain printers/print services and secure print software, record incidents in ServiceNow, install/maintain MS Office suite and related applications, and deliver user training and QA for print services.

Provide technical support for implementing, configuring, and maintaining on-prem Microsoft Active Directory and Azure AD (including hybrid, B2B/B2C). Manage O365 Groups and licensing, perform user and group administration, generate Azure AD/O365 reports, create PowerShell automation scripts, and troubleshoot deployments for medium-to-large enterprise environments while engaging with customers and partners.

Lead and operate enterprise messaging and Active Directory environments: design, install, monitor, troubleshoot Exchange (2003-2013), manage Windows AD consolidation and migrations, develop maintenance procedures and PowerShell automation, drive Office 365/Exchange Online migrations, handle service desk escalations, capacity planning, on-call support, and lead related engineering projects.