Top IT Support & Helpdesk Jobs in Washington DC,

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

The IT Operations Manager Lead oversees IT systems and service operations, ensuring systems uptime, patching, compliance, and incident response within a 24x7x365 environment.

Assist Palantir's implementation teams by training users, troubleshooting technical issues, developing use cases, and fostering collaboration within the user base.

The ServiceNow ITOM Consulting Manager will execute technical configurations, develop integration solutions, ensure solution quality, and engage in client workshops, requiring strong ServiceNow ITOM expertise.

Manage a 10–15 person deskside support team for DOJ in Washington, DC. Ensure delivery of Tier-2/3 services, SLA adherence, escalations, ServiceNow ticketing and reporting, knowledge base development, hiring and performance management, customer liaison, and occasional local site travel.

The IT Site Operations Specialist provides onsite IT support, manages conference technology, and ensures reliable office technology for end-users.

Manage and secure Windows and Linux servers across on‑premises and cloud environments. Monitor performance, patch/harden systems, support AWS/Azure, perform backups, troubleshoot Tier 2/3 issues, maintain documentation, and ensure federal compliance (STIGs, NIST RMF).