Top IT Support & Helpdesk Jobs in Washington DC,

Reposted 8 Hours AgoSaved
In-Office or Remote
25 Locations
86K-118K Annually
Junior
86K-118K Annually
Junior
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.
Top Skills: AWSConfluenceGCPGoJavaScriptJIRAKibanaObjective-CPHPPostmanPythonRest ApisSalesforceSoliditySQL
Reposted 12 Days AgoSaved
In-Office
Washington, DC, USA
29-52 Hourly
Mid level
29-52 Hourly
Mid level
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
As an Associate Technical Support Analyst, you will provide level 2 desktop support, troubleshoot hardware/software issues, and assist with local and remote technical support, while leveraging enterprise tools for workflow improvement.
Top Skills: AltirisBomgarLanMS OfficeTcp/IpWanWindows 10Windows 11
Reposted 5 Days AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
Senior level
Senior level
Legal Tech • Software • Generative AI
The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.
Top Skills: AIAi Observability ToolsBug Tracking SystemsCloud Storage IntegrationsKnowledge ManagementSQLTicketing Platforms
Reposted 6 Days AgoSaved
Remote or Hybrid
United States
136K-239K Annually
Senior level
136K-239K Annually
Senior level
Consumer Web • eCommerce • Marketing Tech • Payments • Software • Design • SEO
The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.
Top Skills: APIsSalesforceZendesk
Reposted 8 Days AgoSaved
Remote or Hybrid
USA
Mid level
Mid level
Fintech • Information Technology • Financial Services • App development
Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.
Top Skills: EcnsExchangesLinuxRelational DatabasesSQLTrading Network Connectivity And RoutingWindows
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Reposted 12 Days AgoSaved
Remote
United States
137K-185K Annually
Mid level
137K-185K Annually
Mid level
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.
Top Skills: Ai ToolsAmazon ConnectAWSBashDatabricksHighspotJavaScriptOutreachPlanhatPythonZendesk
Reposted 19 Days AgoSaved
Remote
USA
40-50 Hourly
Entry level
40-50 Hourly
Entry level
Blockchain • Fintech • Software • Financial Services • Cryptocurrency • Web3
Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.
Top Skills: Aws CloudwatchGrafanaLinux
Reposted 8 Hours AgoSaved
In-Office
5 Locations
94K-144K Annually
Mid level
94K-144K Annually
Mid level
Artificial Intelligence • Hardware • Robotics • Software
The IT Engineer provides deskside and remote support to employees, manages IT requests, and automates solutions while ensuring operational efficiency.
Top Skills: Av TechnologyCisco MerakiGoogle WorkspaceJAMFmacOSMicrosoft IntuneOktaSlackWindows
YesterdaySaved
In-Office or Remote
2 Locations
72K-98K Annually
Mid level
72K-98K Annually
Mid level
Software
Provide IT support for Mapbox, managing requests, onboarding new hires, maintaining systems, and enhancing user experience while ensuring security.
Top Skills: AWSGitGoogle G SuiteIntuneJAMFJIRAmacOSNode.jsOkta SamlPythonSlackWindows 10Zoom
Reposted YesterdaySaved
Hybrid
Washington, DC, USA
Senior level
Senior level
Information Technology
The IT Operations Manager Lead oversees IT systems and service operations, ensuring systems uptime, patching, compliance, and incident response within a 24x7x365 environment.
Top Skills: AWSAzureItil V4VMware
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