Top IT Support & Helpdesk Jobs in Washington DC,

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Manage a team in technical configuration for healthcare PaaS clients, translating requirements, testing functionalities, and troubleshooting issues.

Provide Tier 1/Tier 2 technical support and enterprise systems administration including account and access management (Azure AD/AD, Exchange, Office 365), CRM/ERP support, integrations, endpoint and MDM management, AV/video conferencing/event support, system monitoring, documentation, and participation in IT projects to maintain secure, reliable IT services.

Serve as primary contact for account and access management in a federal contracting environment: provision and remove user accounts, manage AD and SharePoint group memberships, track and fulfill access requests, escalate incidents, improve processes, and maintain customer relationships and records. Support out-of-hours on-call rotation and occasional weekend or closure work.

Administer and sustain classified IT environments: maintain, patch, monitor, and troubleshoot servers, workstations, virtual desktops, and enterprise platforms; handle endpoint imaging, backups, vulnerability remediation, and incident response; maintain SOPs and documentation; mentor junior staff and improve automation, endpoint modernization, and service delivery.

Lead Voice, Data, and Video teams to deliver 24x7x365 enterprise network services under the SEC ISS2 contract. Oversee network design, implementation, integration/testing, change management, incident response, documentation, and vendor coordination. Ensure technical correctness, standards compliance, SLA performance, and mentor staff. Support occasional onsite collaboration near Washington, DC.

Monitor and maintain network devices and Microsoft infrastructure; troubleshoot connectivity and network anomalies under direction of lead administrator; install, configure, and maintain network hardware/software; assist with user support and system performance monitoring to ensure a secure, stable network environment in hybrid and on-site settings.

The internship focuses on providing technical support to NPR staff, troubleshooting hardware and software, managing user accounts, and assisting with IT projects in a collaborative team environment.