Top IT Support & Helpdesk Jobs in Washington DC,

Provide administrative support for EOUSA IT procurement requests: review and process non-standard hardware/software/mobile app requests, assess risk and compliance with baselines and ATOs, validate funding, and act as primary user contact to ensure timely, accurate processing and high satisfaction.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide remote technical support for Dealer.com customers: handle escalated requests, troubleshoot website/hardware/software/user access issues, train customers, document cases, follow up, and coordinate with internal teams to resolve complex problems.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Administer, monitor, troubleshoot, and maintain network infrastructure and devices supporting Microsoft infrastructure and mission-critical systems. Install, deploy, upgrade, and support systems, manage user access, collaborate with IT support, and provide operational guidance to ensure secure, reliable network operations for a federal client.

Monitor and maintain network devices and Microsoft infrastructure; troubleshoot connectivity and network anomalies under direction of lead administrator; install, configure, and maintain network hardware/software; assist with user support and system performance monitoring to ensure a secure, stable network environment in hybrid and on-site settings.

Deliver end-to-end deployment, provisioning, configuration, and support for smartphones, tablets, hotspots and wireless devices. Manage ticket queues, monitor SLAs, coordinate technicians, troubleshoot incidents, maintain inventory and ensure policy and federal endpoint security compliance for SEC users. Support reporting, audits, and operational readiness; may include on-call and surge support on-site at SEC HQ.