Top IT Support & Helpdesk Jobs in Washington DC,

Provides technical publishing support for federal government reports and findings. Responsibilities include remediating Section 508-compliant PDFs and forms, formatting print reports in Adobe InDesign, developing Word VBA automation, resolving ServiceNow tickets, meeting SLAs, and modernizing manual publishing workflows toward cloud-based, HTML-oriented, and AI-enabled processes. The role also requires client communication, workload ownership, proactive risk reporting, and collaboration with government and contractor teams.

Serve as the Microsoft 365 subject matter expert, providing advanced user support, executive assistance, training, collaboration platform administration, Power BI dashboards, Excel analytics, project reporting, workflow modernization, document management, and business process improvement. Administer SharePoint Online and OneDrive, create knowledge resources, and partner with service desk, infrastructure, cybersecurity, and engineering teams to improve technology adoption and organizational efficiency.

Senior ITSM Analyst responsible for implementing Knowledge-Based Resolution and modernizing Smart IT workflows within the Helix ecosystem. The role owns solution design, configuration, testing, deployment, knowledge management integration, workflow optimization, technical documentation, stakeholder collaboration, change enablement, and performance reporting. Candidates need extensive Helix/Remedy ITSM experience, Smart IT administration expertise, ITIL knowledge, and experience with incident, problem, change, and service request workflows.

Administers complex desktop, server, storage, network, mobile, virtualized, and database environments supporting spacecraft and payload development. Provides Tier I and Tier II troubleshooting, system installation, patching, monitoring, security, configuration management, defect tracking, and technical documentation. Supports software-development tools, spacecraft interface databases, automated code generation, and mission-critical systems within DoD security requirements.

Manage, maintain, secure, and optimize the organization’s SharePoint environment. Responsibilities include administering user permissions, creating and configuring sites, monitoring system performance, troubleshooting issues, applying updates, performing upgrades, and ensuring the platform aligns with organizational and operational requirements. The role requires SharePoint development and management experience, along with proficiency in SharePoint Designer, InfoPath, Power BI, and related tools.

Provides document production and technical support for a law firm, including creating, revising, formatting, proofreading, scanning, transcribing, filing, mailing, and tracking documents. Performs data entry, document conversions, e-discovery printing, and directory maintenance. Supports attorneys and staff with document-formatting questions, assists with training, coordinates courier and transmission services, and provides backup and emergency support while maintaining high customer service and quality standards.

Provides first-level technical support, resolves and escalates customer issues, documents incidents, produces activity reports, and follows problems through closure. Investigates system issues independently and supports security compliance by assessing vulnerabilities, implementing controls, and reviewing security logs. The role also recommends process improvements and requires systems administration, help desk, and Jira experience.

Supports attorneys and business professionals using the firm's AI platforms. Provides one-on-one workflow coaching, troubleshoots prompting and tool-use questions, creates reference guides, performs comparative and feature testing across Claude, Harvey, and Legora, documents findings, and implements governance and token-management guardrails. The role requires strong communication, structured documentation, end-user support experience, and interest in legal technology and applied AI.

Provides on-site support for a government-off-the-shelf solution at NASIC, including user training, account administration, requirements gathering, reporting, software testing, deployments, data imports, system administration, and stakeholder engagement. The role supports customer sites across the National Capital Region, advises on SOPs and TTPs, and ensures Parsons solutions align with mission needs. Active Top Secret/SCI clearance and Security+ certification are required.

Supports the Department of Justice Office on Violence Against Women with grant application intake, processing, awards, and post-award functions. Provides information management, assists federal and recipient users with grant management systems, supports webinars and meetings, and learns additional software. The role requires extensive information management and federal grant system experience, knowledge of workstations, remote access, mobile technology, and SharePoint, plus eligibility to obtain and maintain a government security clearance.