Top IT Support & Helpdesk Jobs in Washington DC,

Provide desk-side IT support and troubleshoot hardware/software issues, monitor ACD and help-desk tickets, perform new-hire setups, AV support, office moves, imaging and driver installs, assist with mobile device support and regional projects, and follow IT policies while participating in pre-pilot testing.

Lead on-site IT operations for enterprise infrastructure in a 24/7 mission environment: supervise operations staff, coordinate incident response, monitor systems, drive service continuity, manage documentation, and liaise with customers and stakeholders to ensure availability and compliance in a classified environment.

Provide on-site desktop support for up to 500 end users (PC and Mac), troubleshoot hardware and software issues, maintain printers/print services and secure print software, record incidents in ServiceNow, install/maintain MS Office suite and related applications, and deliver user training and QA for print services.

Design, configure, and test the Oracle Cloud HCM HR HelpDesk module for federal clients. Gather and analyze requirements, perform fit-gap analysis and CRPs, create functional design documents for RICEFW, map legacy fields for conversion, execute unit testing, triage defects, liaise between clients and development, and support end-user training and implementation activities.

Provide technical support for implementing, configuring, and maintaining on-prem Microsoft Active Directory and Azure AD (including hybrid, B2B/B2C). Manage O365 Groups and licensing, perform user and group administration, generate Azure AD/O365 reports, create PowerShell automation scripts, and troubleshoot deployments for medium-to-large enterprise environments while engaging with customers and partners.

Lead and operate enterprise messaging and Active Directory environments: design, install, monitor, troubleshoot Exchange (2003-2013), manage Windows AD consolidation and migrations, develop maintenance procedures and PowerShell automation, drive Office 365/Exchange Online migrations, handle service desk escalations, capacity planning, on-call support, and lead related engineering projects.

Provide Tier 2 IT support (Korean/English) for Windows endpoints, AD account and GPO issues, Office apps, remote support tools, onboarding/offboarding, ticket management, software deployment, VIP on-site/off-hour assistance, and recommend process improvements to maintain IT service quality.

Provide hands-on design, deployment, configuration, tuning, monitoring, and 24/7 support for middleware (Oracle WebLogic, Microsoft BizTalk) in an ITIL, change-controlled environment. Troubleshoot, install upgrades/patches, support SOA integrations, and participate in knowledge transfer and client-focused operations.

Field technician will take PC hardware break/fix calls at various customer locations, perform Dell desktop repairs and installations, complete required product training, pass background and drug screening, and have reliable transportation to travel to sites.

Senior DB2 DBA responsible for day-to-day support of the CCTI/CCP data warehouse, replication to DR site, performance testing for CAE/CCP, troubleshooting system/application performance, reviewing SQL, and supporting Cognos performance monitoring.