CorVel leverages proprietary software to deliver claims management, bill review, and case management services. The Product Support Specialist II provides advanced application support for CorVel’s proprietary systems. This role focuses on diagnosing, troubleshooting, and resolving complex application issues while adhering to established policies and procedures.
The Product Support Specialist II works under general supervision, demonstrates strong problem-solving skills, and takes initiative to expand technical knowledge as systems and technologies evolve.
This is a remote position.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
- Troubleshoot and resolve application issues submitted through ServiceNow by field offices and business users, ensuring timely resolution and high user satisfaction
- Provide professional, effective support via ServiceNow, email, and phone
- Serve as a subject-matter expert for CorVel proprietary applications and ServiceNow ITSM processes
- Analyze issues to identify root causes and recommend or implement effective solutions
- Participate in post-release testing and validation for system updates and enhancements
- Create, review, and maintain technical and team documentation
- Collaborate with team members, stakeholders, and technical resources in meetings and working sessions
- Continuously develop skills and knowledge aligned with team and organizational objectives
- Additional duties as assigned
KNOWLEDGE & SKILLS:
- Working knowledge of SQL, including running and modifying queries required; Advanced SQL skills, including writing and optimizing queries with joins preferred
- Strong analytical and critical-thinking skills with the ability to troubleshoot complex issues
- Excellent customer service and communication skills, with the ability to support users in a fast-paced environment
- Strong organizational skills, attention to detail, and ability to manage multiple priorities independently
- Proficiency in Microsoft Office (Excel, Word, Teams, Outlook, OneNote, SharePoint)
- Willingness to leverage AI tools to improve efficiency and support outcomes required; Experience using AI tools in a technical support or operational role preferred
- Demonstrated adaptability, work ethic, and commitment to continuous learning
- Knowledge of claims management, healthcare, or insurance-related systems preferred
EDUCATION & EXPERIENCE:
- 3+ years of hands-on experience supporting software applications required; 5+ years of application support experience preferred
- Experience using ticketing systems such as ServiceNow, Zendesk, or BMC Helix
- Experience supporting web-based applications
CorVel uses a market-based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range, and these adjustments would be clarified during the offer process.
Pay Range: $22.17 - $35.66 per hour
A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management
In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.
ABOUT CORVEL:
CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
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Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 3+ years hands-on experience supporting software applications
- Working knowledge of SQL (running and modifying queries)
- Experience using ticketing systems such as ServiceNow, Zendesk, or BMC Helix
- Experience supporting web-based applications
- Proficiency in Microsoft Office (Excel, Word, Teams, Outlook, OneNote, SharePoint)
- Ability to provide professional support via ServiceNow, email, and phone and troubleshoot complex issues
- Strong analytical, critical-thinking, customer service, and communication skills
- Willingness to leverage AI tools to improve efficiency and support outcomes
- Advanced SQL skills, including writing and optimizing queries with joins
- 5+ years of application support experience
- Experience using AI tools in a technical support or operational role
- Knowledge of claims management, healthcare, or insurance-related systems
CorVel Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CorVel Corporation and has not been reviewed or approved by CorVel Corporation.
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Wellbeing & Lifestyle Benefits — Work-from-home options and schedule flexibility are highlighted as meaningful offsets to lower base pay in certain roles. An Employee Assistance Program and related resources further support everyday wellbeing.
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Flexible Benefits — Multiple medical plan choices with dental/vision and a broad suite of supplemental coverages offer choice tailored to role and location needs. An HSA option with a company match adds flexibility in how healthcare expenses are managed.
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Retirement Support — A 401(k) with a company match is part of the core package.
CorVel Corporation Insights
What We Do
CorVel is a leader of risk and healthcare management solutions to employers, third party administrators, insurance companies and government agencies. We are publicly traded and annual revenues exceeded $595 million in FY2019. Our continued customer growth is a testament to our financial stability and our significant investments in new systems and technologies allows us to continue to deliver industry-leading solutions to the marketplace. CorVel has approximately 3,500 associates who serve customers through a national branch office network covering all 50 states.
