Top IT Support & Helpdesk Jobs in Washington DC,

Provide enterprise endpoint support and imaging for Windows, macOS, and mobile devices in a secure federal environment. Administer Entra ID/Active Directory, use Ivanti/KACE/Intune/JAMF for deployments, troubleshoot authentication and endpoint issues, perform secure drive sanitization, document changes, and coordinate with service desk, network, cloud, and cybersecurity teams to maintain compliance with Zero Trust and IRM standards.

Provide Tier 2/3 systems administration for federal systems: manage servers, domain controllers, Group Policy, certificates, VMware, Azure, VPNs, patching, vulnerability scanning, and SOPs. Support data center and network infrastructure, create systems engineering documents, troubleshoot issues, and perform onsite maintenance twice weekly in Silver Spring, MD.

Provide technical support for a product vertical, troubleshoot and resolve software/network issues, run basic SQL queries, maintain tickets in Salesforce, escalate when needed, meet SLAs, obtain Public Trust clearance, and deliver excellent customer service during assigned CST shifts.

Provide onsite IT support for onboarding and ongoing operations: image, configure, deploy, ship, and track laptops, mobile devices, and peripherals; manage asset inventory, telecom billing, badge access, conference AV, and structured cabling; coordinate hardware procurement and vendor relationships; assist with account provisioning, Group Policy administration, MFA, and archived data requests; work closely with remote IT teams to ensure timely deployments and a smooth employee onboarding experience.

Provide onsite and remote technical support for Washington, D.C. office and global colleagues. Diagnose and resolve hardware, software, network, and AV issues; manage incidents in the ICT service desk; support meeting room and device setups; participate in projects and escalations; provide occasional after-hours support.

Provide foundational IT support for Navy information systems: install/configure hardware and software, troubleshoot user and network issues, assist with account provisioning/onboarding, monitor systems, maintain documentation, and follow DoD/Navy cybersecurity policies.

Provide end-to-end technical support for B2B and B2G customers, troubleshoot product, API, and data issues, manage tickets and SLAs, collaborate with Product/R&D, and support onboarding and training to resolve complex technical and compliance-related problems.

Provide Tier 2 desk-side and remote support for end-user systems, peripherals, and network connectivity. Troubleshoot Windows, AD, AVD, SCCM, BitLocker, and Intune issues; perform imaging, patching, account management, and documentation in ServiceNow. Collaborate with infrastructure teams, manage assets, and follow security procedures.

Create and maintain customer-facing technical content and courseware for HPE Networking products. Produce concepts, tasks, installation guides, in-product help, video scripts, and course modules. Collaborate with stakeholders and SMEs, analyze specs, learn products hands-on, follow style/process guidelines, and lead small documentation teams.

Provide advanced Tier II enterprise desktop and endpoint support across Windows and macOS, administer endpoint management tools (Intune, JAMF, Ivanti, KACE), manage identity (Azure AD/Active Directory), support AWS/hybrid environments, enforce endpoint security/Zero Trust, mentor junior staff, develop SOPs/KB content, and coordinate with network/cloud/cyber teams. Must be U.S. citizen and pass FBI background check.