Top Operations & Support Jobs in Washington DC,

Provides administrative support for federal personnel security and HSPD-12 programs. Responsibilities include preparing, processing, routing, and tracking security documents; maintaining case databases, spreadsheets, reports, and agency tracking systems; validating records; monitoring investigation timelines; and preparing official correspondence. The role requires knowledge of federal personnel security regulations, OPM adjudicative guidelines, National Security adjudications, and PIV requirements, along with strong organization, attention to detail, and communication skills.

Provide technical product support to customers through phone, email, and chat. Troubleshoot software and hardware issues, guide customers through solutions, document interactions, maintain high customer satisfaction, escalate complex problems, and collaborate with product teams on recurring issues and improvements. The role also requires learning SafeSend One and the tax and accounting industry, following data security procedures, managing follow-ups, and working scheduled or varying shifts as needed.

Provide desktop and systems support across Mac, Windows, and Linux; administer cloud services (Office 365, Azure, Exchange), device management (JAMF, Intune), backups, and networks; onboard/offboard staff; manage assets/licenses; support videoconferencing and collaborate on IT procurement, security, and integration efforts.

Manage and secure Citrix infrastructure for a government-facing client: perform administration, upgrades, monitoring, performance management, issue resolution, and modernization recommendations while leading technical efforts and translating metrics into actionable insights.

Support FOIA and consular operations by analyzing processes, managing data and databases, preparing reports and presentations, performing FOIA/Privacy Act case reviews and redactions, maintaining web/intranet content, and assisting crisis response and stakeholder outreach.

Provide on-site IT support for a 100+ distributed workforce: manage help desk, onboarding/offboarding, device provisioning and lifecycles, administer SaaS apps and MDM, maintain on‑prem storage/networking and backups, manage endpoint security and OS/software updates, and support media post‑production infrastructure and backups.

Provide first-line IT support for hardware, software, and networking across Windows and macOS. Troubleshoot issues, manage user accounts in Active Directory, perform updates and security checks, maintain IT equipment, document solutions, assist onboarding, and escalate complex incidents. Support includes executive-level assistance and use of ticketing and remote support tools.

Provide hands-on IT support for the Washington, D.C. office, including service desk troubleshooting, Windows and macOS device lifecycle management, conference room and AV systems, printers, connectivity, and Office 365 administration. Manage user access and licensing, proactively resolve technical issues, and occasionally travel to operational and test facilities to establish and support local IT environments. Experience with Intune, Jamf, PowerShell, or Python is beneficial.

Provide Tier II and Tier III IT support, manage incident resolution, and ensure exceptional user experiences in a classified environment.

Provide data-entry and administrative support for client fee arrangements, rate setup changes, and non-standard arrangement records. Manage assignment of change requests, group inbox triage, and respond to time, billing, and disbursement rule inquiries while following established guidelines and working under direct supervision.