hatch I.T. is partnering with Expression to find an IT Administrator (Deskside Support Specialist). See details below:
About The Role:
Expression is seeking reliable and customer-focused Help Desk Specialists to support the Department of Commerce (DOC) under the National Telecommunications and Information Administration (NTIA) program. In this role, you will provide Tier II and Tier III IT support services, manage incident resolution, and ensure exceptional end-user experiences in a classified environment. This position requires strong technical troubleshooting skills, attention to detail, and the ability to deliver professional customer service in a mission-critical federal environment.
About the Company:
Founded in 1997 and headquartered in Washington DC, Expression provides data fusion, data analytics, software engineering, information technology, and electromagnetic spectrum management solutions to the U.S. Department of Defense, Department of State, and national security community. Expression’s “Perpetual Innovation” culture focuses on creating immediate and sustainable value for their clients via agile delivery of tailored solutions built through constant engagement with their clients. Expression was ranked #1 on the Washington Technology 2018's Fast 50 list of fastest growing small business Government contractors and a Top 20 Big Data Solutions Provider by CIO Review.
Responsibilities:
- Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in person.
- Diagnose and troubleshoot hardware, software, networking, and system issues.
- Manage and prioritize service tickets using NTIA’s ticketing system to ensure timely resolution.
- Document, track, and monitor reported issues and service requests through closure.
- Install, configure, and maintain desktops, laptops, printers, telephones, and related peripherals.
- Support and help maintain desktops skills for touch-labor.
- Assist with ISCOM material handling, destruction documentation, and semi-annual inventories.
- Participate in root cause analysis of recurring issues and recommend system or process improvements.
- Maintain detailed technical documentation and standard operating procedures.
- Support asset inventory tracking, equipment refreshes, and deployment of new systems.
Qualifications:
- Active Secret or Top Secret / SCI clearance required (U.S. Citizenship required)
- Bachelor’s Degree in Information Technology, Computer Science, or related field; or equivalent experience.
- Minimum of 5 years of IT help desk or technical support experience.
- Strong understanding of hardware/software troubleshooting methodologies.
- Familiarity with Active Directory, Microsoft Windows, Microsoft Office Suite, and ticket management systems.
- Proven ability to provide excellent customer service and resolve technical issues efficiently.
Preferred Qualifications:
- Experience supporting Department of Commerce (DOC) or other federal agency IT operations.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience with Cisco networking equipment, VPNs, and encryption devices.
- Certifications such as Security+, Network+, or ITIL Foundations.
Skills Required
- Active Secret or Top Secret / SCI clearance
- Bachelor's Degree in Information Technology, Computer Science, or related field; or equivalent experience
- Minimum of 5 years of IT help desk or technical support experience
- Strong understanding of hardware/software troubleshooting methodologies
- Familiarity with Active Directory, Microsoft Windows, Microsoft Office Suite, and ticket management systems
- Proven ability to provide excellent customer service and resolve technical issues efficiently
What We Do
Get behind the scenes insights from startup tech teams: https://www.myhatchpad.com/newsletter/ hatch I.T. is a specialized technology consulting firm connecting software, product, and data engineers with tech startups in emerging tech markets. We offer customized models that transform the way early-stage and high-growth startups scale. Our flagship programs include: - Scale – technical consulting and recruiting services for high-growth startups - Stride – technical strategy and consulting for early-stage startups - hatchpad – an online community platform connecting startup technologists to network, learn, and advance in their careers In true startup fashion, our roots can be traced to a garage in Leesburg, VA in 2013. While working with local startups, our Founder & CEO, Tim Winkler, realized that traditional staffing models didn’t align with the growth needs of startups. Working with those firms felt transactional and the costs were way outside a startup's budget. There was a need for a solution that was relational, community driven, and flexibly priced. With this in mind, hatch I.T. was formed, along with customized models that transform the way early-stage and high-growth startups scale. Fast forward 8 years and 15 employees later, hatch has developed a platform that provides a roadmap to guide startups from MVP through all stages of growth. After proving this model with dozens of startups across DC, Maryland, & Virginia, we realized it was needed in all emerging startup markets. If you’re a startup looking to grow your startup team, or an engineer looking for a career at an innovative tech company, connect with hatch I.T. today.
