Top Operations & Support Jobs in Washington DC,

Provide high-level administrative support to ShipOS workstream leads: manage calendars, schedule supplier engagements, coordinate onboarding and badging, book travel and expenses, drive weekly updates, plan events, track action items, and liaise with government and external partners while maintaining discretion and team documentation.

Leads end-to-end response to high-urgency technology incidents, coordinating engineers and stakeholders through triage and resolution. Runs incident bridges, communicates business impacts and risks, maintains detailed incident records, supports blameless post-incident reviews, analyzes incident trends, and drives improvements to response processes, reporting, and resiliency. Participates in an after-hours on-call rotation.

Provides onsite frontline IT support while serving as working task lead for a five-person help desk team. Troubleshoots hardware, software, network, and enterprise-system issues; manages tickets and service requests; assigns workloads; monitors service levels; coaches staff; escalates complex issues; documents resolutions; and communicates with users, technical teams, and government stakeholders. The role also supports quality assurance, reporting, customer satisfaction, and contract adherence across multiple Washington, D.C. locations.

Leads the Operations and Sustainment organization for Hivemind software and VIDAR hardware products. Builds deployment, integration, training, documentation, sustaining engineering, testing, technical support, and operational excellence functions. Establishes scalable processes, metrics, governance, and service standards while coordinating Engineering, Customer Success, Program Management, and field teams. Ensures customer issues are resolved effectively, operational feedback informs product improvements, and deployed systems remain reliable and mission-ready throughout their lifecycle.

Analyzes stakeholder, business, market, policy, and issue intelligence; identifies emerging risks and trends; prepares executive-ready briefs, presentations, and recommendations; supports stakeholder engagement strategy, strategic planning, grant portfolio management, and process improvements across Corporate Responsibility and business teams.

Lead global calibration, measurement test equipment, and procurement processes across integrated laboratories. Harmonize procedures, ensure ISO 17025 compliance, manage equipment lifecycle and procurement standards, define KPIs, drive continuous improvement, and embed equipment workflows into digital platforms while engaging stakeholders to ensure adoption and governance.

Lead technology vision, product and platform delivery, cybersecurity, privacy and K-12 compliance. Drive architecture, vendor management, operations, AI governance, and partner with executive team to scale the Checkology platform and organizational systems.

Oversee the financial and operational performance of regional locations, including budgets, forecasts, profitability, client satisfaction, contract compliance, retention, and facility audits. Drive new business through lead generation, negotiations, contract closing, onboarding, and account expansion. Mentor subordinate employees, manage performance and development plans, and communicate financial strategies to clients and internal teams.

Lead the DCIM program for data center operations, manage vendor relationships, and drive continuous improvement for infrastructure performance.

Provide Level 2 desktop support for hardware and software on desktops, laptops and tablets both remotely and at walk-up locations. Troubleshoot Windows and Office applications, networking issues (TCP/IP, LAN/WAN), use remote assistance and ticketing tools, investigate non-standard problems, prioritize workload, and leverage enterprise AI tools to streamline support workflows.