Top Operations & Support Jobs in Tampa Bay, FL

Provides administrative, reporting, workforce management, and project coordination support for Call Center and Customer Success operations. Maintains operational reports, trackers, documentation, and action items; coordinates onboarding and initiative deliverables; monitors call queues and staffing during peak periods; supports compliance, audits, corrective actions, and process improvement. Works with leaders and business partners to improve operational efficiency and ensure timely execution of sales, retention, and service-level initiatives.

Leads and scales U.S. business operations across consulting, systems integration, and service organizations. Establishes standardized workflows, monitors project cost, schedule, and margin performance, governs operational data and executive reporting, oversees billing and revenue enablement, and manages procurement, vendors, inventory, logistics, and facilities. Partners with executive leadership and Finance to improve scalability, profitability, compliance, and operational discipline.

Supports Digital Experience Center operations across multiple financial institution clients. Configures and administers CCaaS platforms, IVR routing, conversational AI, electronic forms, knowledge content, reporting, and vendor cases. Assists with client implementations, testing, documentation, release reviews, incident tracking, troubleshooting, and post-launch stabilization. The role requires careful validation, analytical problem-solving, cross-functional collaboration, and delivery of accurate client-facing operational assets in a remote environment.

Coordinates eCommerce site operations, including product launches, SKU updates, promotions, pricing, content, merchandising, and campaign changes. Performs quality assurance, site testing, troubleshooting, and performance analysis while maintaining the operations calendar. Collaborates with merchandising, marketing, creative, UX/UI, technology, and customer service teams to improve product discoverability, conversion, customer experience, and business results.

Provides remote executive and administrative support, including calendar and inbox management, meeting coordination, proposal preparation, process documentation, CRM and database administration, SharePoint file organization, project coordination, vendor communication, and optional QuickBooks invoicing support.

Provides first-line technical and client support for software solutions by responding to inquiries, troubleshooting issues, prioritizing tickets, documenting resolutions, escalating complex problems, and maintaining knowledge-base content. The role requires strong communication, organization, time management, and relationship-building skills, along with familiarity with Linux, SQL, and Python or Perl scripting. Work is remote, Monday through Friday, during Eastern Time business hours.

Lead Vendor, Verification, and School support operations by owning KPIs and SLAs, developing operational strategies, coaching frontline Support Specialists, managing risk, and improving workflows. Partner with Strategy, Growth, and Support leaders to translate business goals into execution, use performance data to identify improvements, and ensure consistent service quality and customer experience across programs.

Owns the end-to-end quote and change order tracking process, including request logging, turnaround monitoring, quote review, aging follow-up, status updates, and contract linkage. Produces reporting and revenue or cash flow forecasting support, coordinates with Sales, Accounting, Project Management, and commercial engineering, and ensures accurate handoff from awarded quotes to active projects.

Manage the product knowledge base, FAQs, process guides, and AI-driven support content. Translate complex technical concepts for diverse audiences, optimize Freddy AI responses, establish content governance, analyze customer queries, identify documentation gaps, collaborate with product, engineering, and support teams, and track knowledge-base usage, AI resolution rates, and self-service adoption.

Provide remote administrative support and Salesforce CRM administration: maintain accurate customer records, generate reports and dashboards, manage calendars and documents, coordinate cross-functional tasks, improve processes, and support ad hoc reporting and user requests to ensure operational efficiency.