Top Operations & Support Jobs in Tampa Bay, FL

Investigates, evaluates, negotiates, and resolves automobile physical damage claims. Reviews coverage, policy benefits, damages, liability, state law, subrogation opportunities, and settlement values. Coordinates repairs, inspections, rentals, payments, and claim documentation while referring cases to specialized units when needed. May manage direct repair shop compliance, total losses, and simple litigation matters. The role requires strong communication, organization, decision-making, customer service, and negotiation skills, with occasional travel for inspections, meetings, or related activities.

Translates business and system needs into detailed requirements, user stories, technical specifications, and acceptance criteria for Agile development teams. Gathers and prioritizes stakeholder requirements, analyzes impacts and dependencies across integrated systems, facilitates workshops and Agile ceremonies, maintains documentation, and supports QA validation. Serves as the liaison between business stakeholders, product owners, project managers, and IT teams while working with APIs, event-driven architectures, authentication systems, integrations, and configuration-driven solutions.

Own the company’s business and people operations infrastructure, including utilization, capacity and workforce planning, margin reporting, delivery processes, people operations, tool governance, and AI automation. Manage two operations and recruiting team members, establish operating cadences, improve reporting accuracy, optimize SOPs and workflows, and deploy production AI systems. Partner with executive leadership to support hiring, compensation, profitability, organizational planning, and scalable service delivery.

Supervises entry and processing staff, including hiring, training, evaluations, scheduling, discipline, and performance management. Monitors workflow, quality, production effectiveness, and operational reports; analyzes data and recommends process improvements. Handles customer inquiries and escalations, develops procedures for new programs, coordinates with internal and external stakeholders, and supports special projects and organizational goals.

Provides administrative, reporting, workforce management, and project coordination support for Call Center and Customer Success operations. Maintains operational reports, trackers, documentation, and action items; coordinates onboarding and initiative deliverables; monitors call queues and staffing during peak periods; supports compliance, audits, corrective actions, and process improvement. Works with leaders and business partners to improve operational efficiency and ensure timely execution of sales, retention, and service-level initiatives.

Leads and scales U.S. business operations across consulting, systems integration, and service organizations. Establishes standardized workflows, monitors project cost, schedule, and margin performance, governs operational data and executive reporting, oversees billing and revenue enablement, and manages procurement, vendors, inventory, logistics, and facilities. Partners with executive leadership and Finance to improve scalability, profitability, compliance, and operational discipline.

Supports Digital Experience Center operations across multiple financial institution clients. Configures and administers CCaaS platforms, IVR routing, conversational AI, electronic forms, knowledge content, reporting, and vendor cases. Assists with client implementations, testing, documentation, release reviews, incident tracking, troubleshooting, and post-launch stabilization. The role requires careful validation, analytical problem-solving, cross-functional collaboration, and delivery of accurate client-facing operational assets in a remote environment.

Coordinates eCommerce site operations, including product launches, SKU updates, promotions, pricing, content, merchandising, and campaign changes. Performs quality assurance, site testing, troubleshooting, and performance analysis while maintaining the operations calendar. Collaborates with merchandising, marketing, creative, UX/UI, technology, and customer service teams to improve product discoverability, conversion, customer experience, and business results.

Provides remote executive and administrative support, including calendar and inbox management, meeting coordination, proposal preparation, process documentation, CRM and database administration, SharePoint file organization, project coordination, vendor communication, and optional QuickBooks invoicing support.

Provides first-line technical and client support for software solutions by responding to inquiries, troubleshooting issues, prioritizing tickets, documenting resolutions, escalating complex problems, and maintaining knowledge-base content. The role requires strong communication, organization, time management, and relationship-building skills, along with familiarity with Linux, SQL, and Python or Perl scripting. Work is remote, Monday through Friday, during Eastern Time business hours.