The Sales Support Representative provides administrative, operational, workforce management, and project coordination support to the Call Center and Customer Success Team (CST). This role is responsible for maintaining operational processes, tracking key initiatives, coordinating follow-up on deliverables, supporting reporting activities, and assisting with workforce management functions. The position enables frontline associates and leaders to focus on customer engagement, sales performance, retention activities, and coaching while helping ensure operational initiatives are executed effectively and on schedule.
Key Responsibilities
Operational Support
- Provide administrative support for Call Center and CST operations.
- Track and maintain operational reports, action items, and team deliverables.
- Coordinate onboarding, system access, and operational readiness activities for new hires.
- Assist with sales campaigns, retention initiatives, and special projects.
- Support inventory management, lead distribution, and workflow administration.
- Maintain team documentation, process guides, and operational resources.
Reporting & Tracking
- Compile and distribute daily, weekly, and monthly operational reports.
- Maintain performance trackers and assist leaders with data validation.
- Monitor completion of operational action plans and follow-up activities.
- Support documentation and tracking of key business initiatives.
- Prepare reports, summaries, and status updates for leadership review.
Workforce Management Support
- Monitor call queues and staffing levels during AEP and other high-volume periods.
- Identify opportunities to improve staffing utilization, schedule adherence, and operational efficiencies.
- Communicate real-time queue performance and staffing recommendations to leadership.
- Partner with Workforce Management to support service-level goals and operational performance.
- Assist with monitoring agent availability and resource deployment during peak demand periods.
Project & Initiative Coordination
- Support implementation of operational, sales, and retention initiatives by tracking milestones, action items, and deliverables.
- Coordinate follow-up activities across business partners to ensure timely completion of assigned tasks.
- Maintain project trackers, meeting notes, and status updates.
- Escalate risks, barriers, and missed deadlines to appropriate leaders.
- Assist with execution of process improvement efforts and operational readiness activities.
Compliance & Process Support
- Maintain documentation and records supporting quality and compliance expectations.
- Assist with audit preparation and operational reviews.
- Support corrective action tracking and follow-up activities.
- Assist with process improvement efforts that increase efficiency, consistency, and operational effectiveness.
Knowledge, Skills & Abilities
- Strong organizational and follow-up skills.
- Ability to coordinate multiple workstreams and meet deadlines.
- Analytical mindset with the ability to identify trends and opportunities for improvement.
- Strong customer service orientation and partnership skills.
- Ability to work independently while collaborating across teams.
- Ability to handle confidential and sensitive information appropriately.
Success Measures
- Accuracy and timeliness of operational reporting.
- Effective tracking and completion of assigned tasks and deliverables.
- Timely execution of operational and business initiatives.
- Leader and agent satisfaction with support provided.
- Improved operational efficiency and administrative process execution.
- Effective queue monitoring and workforce support during AEP and peak business periods.
Position Level
This role is an entry-to-mid-level operational support position focused on execution, coordination, reporting, and administrative support. The Sales Support Representative supports business operations through task management, initiative coordination, and workforce support, while operating under the guidance of leadership. This position carries a narrower scope and lower level of responsibility than the Sales Support Professional role, which typically leads larger cross-functional projects, drives strategic initiatives, and owns more complex operational outcomes.
Use your skills to make an impact
Required Qualifications
- 1+ years of call center, customer service, sales support, administrative, or operational support experience.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office applications, including Excel, Outlook, PowerPoint, and Teams.
- Strong attention to detail and ability to manage multiple priorities.
- Effective verbal and written communication skills.
- Experience supporting reporting, workforce management, project coordination, or operational processes preferred.
Preferred Qualifications
- Associate's or Bachelor's degree
- Health Insurance License
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 08-31-2026About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Skills Required
- At least 1 year of call center, customer service, sales support, administrative, or operational support experience
- Strong organizational and time management skills
- Proficiency in Microsoft Office applications, including Excel, Outlook, PowerPoint, and Teams
- Strong attention to detail and ability to manage multiple priorities
- Effective verbal and written communication skills
- Experience supporting reporting, workforce management, project coordination, or operational processes
- Associate's or Bachelor's degree
- Health Insurance License
- Minimum home internet speed of 25 Mbps download and 10 Mbps upload
- Dedicated workspace without ongoing interruptions to protect PHI and HIPAA information
Humana Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Humana and has not been reviewed or approved by Humana.
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Healthcare Strength — Medical, dental, vision, supplemental health, and long-term care insurance are offered alongside on-site/virtual wellness resources and weekly paid well-being time, indicating a whole-person focus.
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Leave & Time Off Breadth — Paid PTO and holidays, volunteer time, and formal leave options such as parental and caregiver time provide broad time-away support. Adoption assistance and lactation rooms extend coverage for key life events.
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Retirement Support — A 401(k) with company match anchors long-term savings. Employer-matched emergency savings programs complement retirement planning.
Humana Insights
What We Do
At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
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