Top Operations & Support Jobs in Tampa Bay, FL

Lead and execute compliance and operational risk testing: design and run control tests, identify coverage gaps, drive remediation, coordinate cross-functional stakeholders, and improve control evaluation methods to ensure regulatory and firm risk alignment.

Lead and execute compliance and operational risk tests, identify control coverage gaps, validate control design and implementation, coordinate cross-functional testing, and drive remediation and continuous improvement of control evaluation methods.

Manage, investigate, and resolve attorney‑represented auto and homeowner bodily injury claims. Evaluate coverage, liability, damages; prepare trial reports; coordinate with counsel; ensure reserves and secure financial processing; identify SIU and subrogation opportunities; communicate with claimants and policyholders; oversee outside counsel billing and maintain claim file documentation.

Lead and develop a team of Sustainability Leaders to sustain and evolve the Continuous Improvement management system across the Service Experience value stream. Partner with senior leaders to embed CI disciplines, conduct management system assessments, drive cross-functional improvement initiatives tied to financial outcomes, and build organizational CI capability through coaching, training, and communities of practice.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Provide escalated customer service for complaint resolution: investigate issues, de-escalate complex interactions, ensure regulatory compliance, report trends, recommend process improvements, and coach other associates. Must be bilingual (Spanish/English) and complete a language assessment. Remote role with specific location and home-internet requirements.

Lead strategy, governance, operations, and adoption for Microsoft 365 collaboration workloads (Exchange Online, Teams, SharePoint, OneDrive, M365 Apps, Power Platform). Ensure service reliability, drive roadmap and user adoption, manage engineering/support teams and vendors, oversee licensing and cost optimization, and partner with Identity, Security, Compliance, and Endpoint teams. Serve as escalation point and provide executive reporting.

Manage a caseload of complex workers' compensation claims, supervise and coach a small claims team, handle escalations, coordinate with TPAs/carriers/counsel/providers, perform file audits, onboard and train staff, ensure multi-state WC compliance, and support reporting and process improvements.

Review and evaluate Group Life claim submissions for accuracy and completeness, process payments, respond to beneficiaries and policyholders via phone and written communications, ensure regulatory compliance and quality standards, mentor reviewers, and complete mandatory training and support tasks within turnaround times.

The Claims Analyst will manage complex cargo claims, drive financial integrity, mentor junior members, and enhance operational strategies through analytics and external relations.

Provide front-line support for Enverus software via phone, email, and screen share; diagnose and resolve user issues; document requests; educate customers; escalate product defects; collaborate with teams to ensure case flow and high customer satisfaction.