Top Operations & Support Jobs in Tampa Bay, FL

Manages payment lifecycle exceptions and operational issues to ensure accurate, timely fund transfers. Analyzes payment data, applies cybersecurity and anti-fraud controls, defines process metrics, and supports automation and systems optimization. Partners with stakeholders on projects and continuous improvement initiatives, while coaching junior team members and serving as an escalation point.

Coordinates administrative operations for Pfizer’s US Hospital and Biosimilars, Pricing and Contracting Operations, and Marketing/Communications teams. Responsibilities include calendar and meeting management, travel and expense coordination, invoice and purchase order tracking, project support, document preparation, reporting, onboarding assistance, office supply management, and cross-site access coordination. The role supports multiple leaders across time zones in a hybrid environment and requires approximately 15% travel.

Provides inbound customer support for Spectrum Mobile services, resolving activation, billing, payment, account, order, and subscriber issues. Navigates phone and computer systems, maintains customer accounts, explains products and processes, and delivers a positive customer experience in a high-volume 24/7 call-center environment.

Supervises customer service representatives in a call center environment, providing coaching, mentoring, performance reviews, training, and accountability. Resolves escalated customer issues, motivates team members, ensures performance standards are met, and improves the customer experience. Requires strong communication, leadership, organization, multitasking, and knowledge of customer relations, products, services, accounting, and billing procedures.

Provides inbound phone support to residential customers, troubleshooting internet and voice service issues, handling basic billing inquiries and payments, and resolving problems while delivering a professional customer experience. The role requires schedule flexibility for nights, weekends, and holidays, strong communication skills, multitasking, computer proficiency, and resilience in a high-volume call center.

Manage daily office operations, including supplies, snacks, facilities requests, front-desk and visitor support, building access, correspondence, errands, and office events. The role requires dependable organization, strong communication, customer-facing skills, and proficiency with Microsoft Office, Slack, and Zoom. This is an on-site position in Tampa, Florida, Monday through Friday, with event coverage as needed.

Provides engineering and operational support for aerospace navigation, inertial sensing, and hardware-system projects. Responsibilities include coordinating project plans, milestones, purchase orders, proposals, export classifications, quality compliance, employee onboarding, software access, data-package tracking, lab inventory, property records, licensing, and capacity information. The specialist also assists with technical issue resolution, documentation, process improvements, and engineering team efficiency.

Technology Enablement and IT Operations intern supporting application administration, reliability monitoring, incident and change management, end-user technology, automation, and AI-enabled operational improvements. The intern will analyze an IT operations challenge, develop a recommendation or prototype, and present findings to technology leaders. The role provides broad exposure to enterprise technology support, observability, process improvement, and collaboration across technical and business teams.

Leads Apryse’s global software license assurance program, managing the team, audit methodology, customer coverage, systems, reporting, and performance accountability. Oversees validation of software usage against contractual entitlements, coordinates findings and commercial resolutions, and partners with Sales, Customer Success, Finance, Legal, Product, and technical teams. Builds scalable, data-driven audit operations across product lines and acquired products, using Salesforce and related systems to manage workflows, usage data, reporting, and compliance outcomes.

Own Salesforce architecture and the broader revenue technology stack. Lead cross-functional initiatives involving lead routing, quote-to-cash, data hygiene, integrations, automation, and AI-driven GTM improvements. Design scalable processes, configure and deploy systems, optimize integrations with Outreach, Gong, and HubSpot, and serve as a technical partner to Revenue, Marketing, Finance, and Data teams.

Provides high-level executive administrative support to Dropbox’s Chief Business Officer, managing complex calendars, domestic and international travel, meeting preparation, communications, events, expenses, and follow-through. Partners closely with the Chief of Staff and executive offices to prioritize work, surface risks, coordinate leadership activities, and improve operating systems. Requires exceptional judgment, organization, communication, adaptability, and accuracy in a fast-changing environment.

Leads Navan’s pre-sales scoping operation for enterprise deals, aligning service tiers, pricing, operational capabilities, and AI-assisted support offerings. Partners with Sales, Product, Pricing, Marketing, and Global Operations to simplify service packages, enforce scoping guardrails, mitigate operational risks, and protect margins. Leads the GOS Sales Squad during late-stage sales cycles, develops commercial collateral, supports executive customer discussions, and governs metrics related to deal quality, compliance, and pipeline velocity.