Top Operations & Support Jobs in Tampa Bay, FL

Provide end-to-end customer support via phone and digital channels, resolve complex policy, billing, and coverage inquiries, use AI-guided tools to document and summarize interactions, escalate issues when needed, maintain compliant records, and participate in ongoing training and process improvement.

The Claims Analyst will manage complex cargo claims, drive financial integrity, mentor junior members, and enhance operational strategies through analytics and external relations.

Handle client requests via phone and email for enrollment, eligibility, claims review, reporting, and general inquiries. Coordinate internal handoffs, use internal systems to manage requests, support special projects, and perform related duties.

Lead and develop a team of Sustainability Leaders to sustain and evolve the Continuous Improvement management system across the Service Experience value stream. Partner with senior leaders to embed CI disciplines, conduct management system assessments, drive cross-functional improvement initiatives tied to financial outcomes, and build organizational CI capability through coaching, training, and communities of practice.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Part-time IT intern providing desktop and end-user support: process service desk tickets, image and configure workstations, assist onboarding, maintain inventory and licenses, manage printers and Active Directory assignments, perform basic repairs and PC maintenance.

As the Alliance Driver Manager, you will oversee partner relationships, drive strategic initiatives, and enhance PwC's market presence through collaboration and effective leadership across cross-functional teams.

Drive dealer enrollment, launch, and ongoing sustainment of MobileService+ across the Northeast region. Serve as field SME for issue resolution, coach dealers on operations and technician readiness, analyze performance trends, implement corrective actions, develop scalable sustainment processes, and coordinate cross-functional partners. Requires frequent travel and regional residency.

Drive dealer enrollment, launch, and sustained performance of MobileService+ across a multi-state region. Act as field SME for issue resolution, coach dealers on operations and technician readiness, analyze performance trends, develop scalable sustainment processes, coordinate cross-functional partners, and support dealer visits and follow-ups to improve adoption, utilization, and customer experience.

Contact customers with overdue loans via high-volume inbound/outbound calls, negotiate and execute payment arrangements per company call flow, resolve complex late-payment issues with professionalism and empathy, accurately record interactions in the company database, and maintain strong time-management and remote-work discipline.

Handle inbound customer calls for a consumer lending brand after a 4-week training program. Resolve inquiries, process payments and payment plans, update accounts, and provide clear, empathetic verbal and written support while working remotely within specified states.

Serve as first-line member support via chat and ticketing, resolving entry-level issues (payments, loyalty), triaging and escalating complex cases, documenting interactions, collaborating with internal teams and BPO partners, staying current on product changes, and delivering patient, organized digital customer service.