Top Operations & Support Jobs in Tampa Bay, FL

Supports new-agent onboarding by advancing contracts, tracking background checks and fingerprints, reviewing paperwork, resolving documentation gaps, providing status updates, and processing system forms. Also provides administrative support to the Managing Partner, including phone assistance, calendaring, and executive correspondence. The role requires customer service or office administration experience, strong communication and organization, meticulous data entry, Microsoft 365 proficiency, discretion, and a compliance-focused mindset.

Leads Global Investigations Operations, overseeing fraud alert intake, triage, case administration, investigative support, process transformation, AI and automation modernization, governance, quality assurance, KPIs, staffing, and cross-functional partnerships. The role redesigns SAR-related workflows, establishes operational controls, improves service performance, enables technology enhancements, and delivers consistent, auditable investigative operations across the firm.

Manage, investigate, and resolve attorney‑represented auto and homeowner bodily injury claims. Evaluate coverage, liability, damages; prepare trial reports; coordinate with counsel; ensure reserves and secure financial processing; identify SIU and subrogation opportunities; communicate with claimants and policyholders; oversee outside counsel billing and maintain claim file documentation.

Provides production support for CRM, workflow, and AI-enabled business platforms. Responsibilities include issue triage, troubleshooting, root-cause analysis, user onboarding, access and configuration administration, release readiness, user acceptance testing, documentation, training, and coordination across business and technology teams. The role also identifies recurring issues and process improvements that enhance platform stability, adoption, and user experience.

Lead strategy, governance, operations, and adoption for Microsoft 365 collaboration workloads (Exchange Online, Teams, SharePoint, OneDrive, M365 Apps, Power Platform). Ensure service reliability, drive roadmap and user adoption, manage engineering/support teams and vendors, oversee licensing and cost optimization, and partner with Identity, Security, Compliance, and Endpoint teams. Serve as escalation point and provide executive reporting.

Manage a caseload of complex workers' compensation claims, supervise and coach a small claims team, handle escalations, coordinate with TPAs/carriers/counsel/providers, perform file audits, onboard and train staff, ensure multi-state WC compliance, and support reporting and process improvements.

Provides enterprise technology support through phone, ticketing, and potentially chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents and escalations; documents resolutions in ServiceNow or similar ITSM tools; analyzes trends and operations data; supports knowledge management, training, process improvement, and automation; and coaches junior analysts while maintaining customer service, security, and confidentiality standards.

Chief of Staff to the Enterprise GM, responsible for developing multi-year strategies, aligning executives and functions, improving operating models and governance, and leading complex organizational transformation. The role provides executive counsel, synthesizes cross-functional insights, guides resource allocation, strengthens collaboration, and addresses systemic organizational challenges. Success requires strategic thinking, operational excellence, organizational design expertise, executive presence, and experience driving results in B2B, preferably SaaS, revenue organizations.

Leads strategic workforce management for Customer Experience operations, including AI-informed capacity planning, forecasting, scenario modeling, staffing plans, cost modeling, and automation productivity analysis. Partners with Finance, Product, Legal, Compliance, and senior leadership to align workforce priorities, regulatory readiness, and resourcing decisions. Drives strategic initiatives from business case development through execution and serves as a workforce planning center of excellence.

Owns revenue operations strategy and GTM planning, including forecasting, annual planning, business reviews, incentive design, analytics, KPI dashboards, and performance insights. Partners with Finance, Product, and Operations to improve sales productivity, align headcount with revenue goals, and execute multi-quarter strategic workstreams. The role translates complex data into leadership recommendations and manages cross-functional projects in a fast-paced environment.