Top Operations & Support Jobs in Tampa Bay, FL

Manages and resolves disability claim escalations, customer inquiries, and processing questions. Investigates concerns, performs root cause and trend analysis, maintains database integrity, and recommends process improvements. Collaborates with Legal, privacy, account, claims, operations, and leave teams to address escalations and improve customer satisfaction. Requires disability claims expertise, knowledge of disability products and applicable laws, and proficiency with basic Microsoft tools.

Provides high-level administrative support to a Senior Vice President and other leaders. Responsibilities include calendar and inbox management, meeting coordination, complex travel arrangements, expense and invoice processing, presentation and report preparation, confidential information handling, records maintenance, supply ordering, facilities requests, and stakeholder communication. The role requires independent prioritization, discretion, organization, multitasking, and support for senior executives in a hybrid Tampa office environment.

Administers group insurance transactions for participants, plan sponsors, customers, and internal partners. Reviews and enters enrollment data, manages eligibility and beneficiary records, handles plan referrals, maintains automated systems, troubleshoots data issues, develops customer relationships, and researches escalated cases. The role also supports process improvements, explains procedures during customer interactions, and ensures accurate, timely service delivery.

Performs moderately complex operations duties supporting Cash Vault Services, including data collection, operational reporting, automated data-processing forms, authorized information sharing, project coordination, and employee guidance on policies. The role requires cash handling, data entry, computer application use, attention to detail, and adherence to quality, compliance, and risk procedures. Work is in a fast-paced production environment, requires standing six to eight hours, and follows a Monday-Friday schedule.

Provide high-quality customer service for escalations and complex issues, investigate concerns, own resolutions within compliance, coach peers, identify process improvements, and maintain strong attendance and communication while working from a secure home office.

Execute and improve compliance and operational risk testing: assess control design and effectiveness, identify gaps, drive remediation, analyze results, and collaborate with stakeholders to enhance risk-management processes.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Lead strategy, governance, operations, and adoption for Microsoft 365 collaboration workloads (Exchange Online, Teams, SharePoint, OneDrive, M365 Apps, Power Platform). Ensure service reliability, drive roadmap and user adoption, manage engineering/support teams and vendors, oversee licensing and cost optimization, and partner with Identity, Security, Compliance, and Endpoint teams. Serve as escalation point and provide executive reporting.

Lead end-to-end customer experience strategy for Insurance Operations, integrating insights, quality, fraud, risk, payments and retention. Drive journey improvements, governance, scorecards, cross-functional initiatives, and build a high-performing multidisciplinary team to improve service, retention, compliance, and business outcomes.

Manage, investigate, and resolve attorney-represented auto and homeowner bodily injury claims. Evaluate coverage, liability, and damages; coordinate with trial counsel; prepare for trials/hearings; ensure reserves and secure financial processing; identify subrogation and suspicious claims; communicate with claimants and policyholders; manage outside counsel billing and reporting.

Manage a caseload of complex workers' compensation claims, supervise and coach a small claims team, handle escalations, coordinate with TPAs/carriers/counsel/providers, perform file audits, onboard and train staff, ensure multi-state WC compliance, and support reporting and process improvements.

Supervise and coach retention agents to retain and upsell residential video, internet, and phone customers. Monitor calls, enforce business rules, analyze performance data, recommend improvements, manage metrics and order processing, and train agents on competitors and retention techniques to improve save rates.