Top Operations & Support Jobs in Tampa Bay, FL

Manage and supervise teller operations to ensure compliance, quality, and excellent customer service. Coach and develop staff, manage schedules and resources, resolve operational issues, support customers and escalations, and apply regulatory and risk controls. May perform loan originator (LO) duties requiring Regulation Z qualifications.

Provide phone and digital customer support for insurance policy, coverage, billing, and service inquiries. Use AI-guided tools and CRM systems to resolve complex issues, validate call summaries, document interactions, escalate as needed, and contribute to process improvements. Participate in paid training and ongoing development.

Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and service inquiries end-to-end. Use AI-powered tools and CRM systems, validate AI-generated summaries, document interactions per compliance, escalate when needed, and contribute to process improvement. Participate in paid training and ongoing development.

As the Alliance Driver Manager, you will oversee partner relationships, drive strategic initiatives, and enhance PwC's market presence through collaboration and effective leadership across cross-functional teams.

Oversee partner-supported service operations, ensuring stable performance by monitoring KPIs, addressing issues, and supporting process improvements. Role includes collaboration with service leaders and vendor management.

Provide service-desk support handling high volumes of inbound/outbound calls, troubleshoot via scripts, manage tickets and SLAs, administer Active Directory accounts, use remote support tools, create documentation, and provide on-call rotational support while maintaining strong customer service.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Field leadership role driving aftersales performance across a dealer territory. Partner with dealer leadership to execute aftersales initiatives, grow revenue, improve customer retention and satisfaction, analyze performance data, develop business plans, resolve warranty and customer escalations, and ensure compliance with training and EV initiatives. Requires regular on-site dealer visits and autonomous district management.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

The Renewal Sales Operations Analyst supports global renewals management by driving operational discipline, analyzing revenue data, and collaborating with cross-functional teams to improve renewal processes and performance insights.

The GTM Strategy Analyst will design and maintain systems to enhance the GTM engine, work with revenue teams, and improve processes through automation.