Top Operations & Support Jobs in Tampa Bay, FL

Provides administrative support to Assistant State’s Attorneys in the Juvenile Justice Division. Duties include receiving and entering case documents, preparing subpoenas and correspondence, updating case systems, managing digital records and inventory, processing closed cases, scanning and copying documents, supporting reception, handling confidential information, and participating in overnight call coverage.

Supports hospital and clinical customers using MIM imaging software by resolving software issues, handling configuration requests, providing personalized training, diagnosing problems remotely, and improving customer satisfaction. Collaborates cross-functionally on complex issues, facilitates internal training, shares customer feedback with product and quality teams, and contributes to operational improvements. Requires nuclear medicine clinical experience, strong communication and analytical skills, empathy, organization, and schedule flexibility.

Provide technical support to top-tier customers by troubleshooting issues, identifying root causes, reproducing problems, documenting bugs, and coordinating resolutions with Engineering, SRE, Product Management, and Customer Success. Lead escalations, manage urgent tickets, mentor team members, improve support processes and documentation, participate in on-call coverage, and develop expertise in Ping Identity’s cloud identity platform.

Handle 30–35 inbound post-sales calls and chats daily, resolve customer issues, manage escalations, and deliver high-quality service. Maintain accurate customer records in Salesforce, report website and process issues through ServiceNow, identify revenue opportunities, meet call and schedule metrics, participate in team trainings, and complete monthly brand sales training. This is a fully remote, full-time role with evening and weekend shifts commonly expected.

Leads Docker’s global Information Technology organization, overseeing help desk services, application management, device lifecycle logistics, internal productivity tools, service metrics, SLAs, and continual improvement. Develops multi-year IT strategy and technology roadmaps, architects and optimizes the SaaS and cloud application ecosystem, manages technical debt, and partners with executives and technical leaders to support business growth. Builds a metrics-driven, customer-focused team and advances AI- and automation-first practices.

Phaidra seeks candidates for a role in engineering within industrial automation, focusing on AI-powered control systems that enhance operational efficiency.

Provide executive support (inbox triage, calendar management, meeting prep, travel logistics) while coordinating CMS publishing, content workflows, design liaison, project trackers, and client communications. Maintain content calendars, perform light editing/proofreading, compile analytics snapshots, and ensure timely delivery across editorial and client campaigns.

Coordinate daily operational requests, maintain records and company systems, track tasks and deadlines, communicate with internal teams, follow up on outstanding items, prepare basic reports, resolve routine issues, and support managers with operational needs.

Coordinates administrative tasks and requests, maintains records and company systems, schedules meetings, prepares basic documents and reports, tracks deadlines, communicates with internal teams, and provides general support to managers in a remote environment.

Processes, reviews, organizes, and maintains company documents and records. Enters and updates information in company systems, verifies completeness and accuracy, identifies inconsistencies, and manages digital files. The role requires consistent adherence to procedures, strong attention to detail, computer and spreadsheet skills, and independent work in a remote environment.

Owns the operational health of escalated customer accounts in warehouse automation environments. Coordinates incident response, root cause analysis, corrective actions, post-incident reviews, hypercare, account reporting, and cross-functional resolution across engineering, software, controls, infrastructure, and third-party teams. Builds trusted customer relationships, translates technical findings into operational language, tracks risks and commitments, and supports stabilization of 24/7 customer operations, including off-hours P1/P2 escalations.

Provides inbound phone support to providers and collection staff regarding claim status. Explains billing processes and timing, coordinates with internal departments to resolve inquiries, meets customer service and quality standards, maintains agent availability goals, follows procedures, identifies system or process issues, and completes assigned tasks.